Five Tips To Avoid Problems & Delays
I just look around here and found interesting discussion on this forum, as my personal, I think Figfx is not scam because Mr. Keeth still trying to answer all questions closely. if real scam, it waste time to controversy right here, I see that he's still need to keep figfx reputation. and his reply sounds reasonable to me :cute:
Thank you very much for the motivation.
I can assure you, over 95% of all cases we have gone through are caused by a misunderstanding of some rules here or there.. When the client is pinpointed to the right way to do things, we never hear any problem from there again.
Even in cases where some accounts were banned, disabled, set to read only, or even hacked or illegally used, we have compensated the trader in all instances.
For interested individuals, here are the top 5 issues that cause problems from what I've personally seen:
1- Self Rebate
A user signs up for an affiliate account, gets his referral link, then starts referring his mother, father, brother, wife, children, etc.. Or opens the accounts in their names and trades them to make the affiliate commissions.
This is strictly forbidden and clearly stated in our affiliate program policy.
2- Managed Accounts
A traders manages accounts for his clients/family, and earns commissions using our affiliate program. This also, is strictly forbidden.
In forex trading, the asset/fund manager gets rewarded a commissions of the profit generated from the managed account itself. Your managed account owner is responsible to pay you for your time and efforts, not the brokers.
3- Illegal Expert Advisers
We have said this loud and clear in many instances and at many places. If you are a forex trader that believes that FAPTurbo, Zealot, GeniusEA and such EA's will make you a millionaire.. Please, find another broker. Do not even bother opening an account or trying our platform, you will be blocked.
Forex, is all about knowledge. That's science after all.
You have to know what charts are, who Fibonacci was, and how to properly identify a trend reversal. You need to know about the US economy, and to know something about Greece's debt.
That's what makes money.
On the other hand, if you think buying some well advertised EA, and setting the VPS in 30 minutes is going to make you rich.. do yourself a favor and think again.
Believe me dear reader, 99.99% of the public EA's are
crap.
Well coded expert advisers are never sold online; They are property of big money management firms such as CapricornFX or made available to banks and big financial institutions only.
Of course, we have seen nice EA's working and with no problems. Good EA's rely on a mathematical, technical or fundamental event that makes sense and has a relation to market news or trends. There are good EA's and no one denies that, those are welcome as they work with logic. But when an EA like Genius for examples enters 3,500 trades in less than 120 minutes, that has nothing to do with logic and will be banned. EA's that stress our trading servers in order to hunt a few pips will be filtered out in order to give more opportunity to decent traders to reach our servers fast.
4- Document Forgery
I have personally been involved in an investigation where dozens of accounts were opened for people without them even knowing their names were being used to trade forex; they never even heard of FIG or forex at all.
Regarding this point, I will also make it short:
If the documents sent to verify your account are not yours, consider your account banned.
5- Delayed Deposits/Withdrawals
Almost on every page on our website that is related to backoffice operation, it is available
in bold that our backoffice operation times are 09:00 CET and until 19:00 CET. The backoffice operation schedule is as follows:
- 09:00 -> 17:00 CET: Processing deposits instantly & working with submitted papers and documentation
- 17:00 -> 19:00 CET: Processing queued withdrawals
Comes a trades on Friday 19:01, submits a withdrawal request, and waits for 12, 24, or even 48 hours but his money is not there.. He tries to click support where also there is nobody waiting for him.. oppaaa, this is a scam company.. and instantly the users heads to FPA and other places and starts shouting SCAM..
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And one more reason, which is just as true as it is funny:
Black PR is a very old, known method used by some brokerage firms to dominate online. Imagine a firm hiring a team of click-monkeys and paying them just to register at forums and shout about another company being scam and etc.. What a wonderful technique.. you pay some $1000 or $2000 for your click-monkey's and generate a million reasons for the end users searching around to join you.. as your service is better and does not have that load of black reviews.
Finally, I would like to thank you for your nice comment, and would like to take this opportunity to guarantee you again that FIG is here, was here and will be here striving to offer just the best of what financial markets has to offer.
Have a nice week everybody
