EdmundJ
Recruit
- Messages
- 3
Talking to FXDD support = Lost in Translation
I have an issue with FXDD. I had the issue with FXCM, and at least it looks better at FXCM, though I am sure I'm getting it on the backend.
Here is my situation. On MT4, metatrader charts, when a trade is going against me (beyond my dashed green entry line) as in the chart below...I'm in the negative. Logical.
Now when the trade moves in my favor, this time short. I'm still negative.
Below is another example of the same thing. I asked FXDD support and they started educating me on what a short position was..then they said the trade wasn't in my favor, and finally that the 5 minute charts weren't as accurate as the 1 minute charts. This seems odd to me. If I am not understanding something, fine. But they are taking the Groucho Marx line: "Who are you going to believe, me or your own eyes?"
This is a 1 lot trade, notice where the gray line is? Seems excessive.
Here, same trade and I should be at "break even" but notice I'm still negative.
I have an issue with FXDD. I had the issue with FXCM, and at least it looks better at FXCM, though I am sure I'm getting it on the backend.
Here is my situation. On MT4, metatrader charts, when a trade is going against me (beyond my dashed green entry line) as in the chart below...I'm in the negative. Logical.
Now when the trade moves in my favor, this time short. I'm still negative.
Below is another example of the same thing. I asked FXDD support and they started educating me on what a short position was..then they said the trade wasn't in my favor, and finally that the 5 minute charts weren't as accurate as the 1 minute charts. This seems odd to me. If I am not understanding something, fine. But they are taking the Groucho Marx line: "Who are you going to believe, me or your own eyes?"
This is a 1 lot trade, notice where the gray line is? Seems excessive.
Here, same trade and I should be at "break even" but notice I'm still negative.