I called Again no help, so here is the chat that my mother had with you.
No help from chat and no help over the phone.
LiveAgent
Chat transcript
Hi **** *******,
We are sending you the chat transcript you requested.
| name: *****
| email: *******@hotmail.co.uk
Anna Blare (10:36:56): Good day
Anna Blare (10:37:02): how can I help you ?
My Mother (10:37:13): Hi Anna
My Mother (10:37:34): My son spoke to someone on chat and they informed him that I should speak to you directly
Anna Blare (10:37:57): ok , what kind of question you have ?
My Mother (10:37:58): He spoke to someone Rachel, he said
My Mother (10:38:35): I want my funds back, I have already gone to the bank yesterday, they told me how to file a dispute and I am going to send it on Monday
My Mother (10:39:07): Also my son is going to make sure that everyone knows my story and he understands a about the real company he said
My Mother (10:39:33): My account number is ******
Anna Blare (10:39:36): Have you spoke to your account manager ?
My Mother (10:39:56): I am not speaking to any retention or sales agents
My Mother (10:40:00): They just ask for money
My Mother (10:40:09): My son informed me that this is their Job
My Mother (10:40:29): and that their job
My Mother (10:40:48): I am just going to inform you of what will happen
My Mother (10:41:04): So I suggest you get someone from Risk to chat with me, and we can resolve all this
Anna Blare (10:41:43): have you made a request for withdrawal funds?
Anna Blare (10:42:24): and if yes , when you made it ?
My Mother (10:42:41): Yes,
My Mother (10:43:16): My son did some research on MIG / GTECH and said that other companies like you work the same
My Mother (10:43:26): so 9 chargebacks isn't good
My Mother (10:43:34): for 12,000 USD
My Mother (10:43:51): I already made the request it wasn't honoured
My Mother (10:44:07): So let's cut to the chase, let me know if you are going to send it back or not
My Mother (10:44:31): so I know if I need to fill out this form and let me son know if he needs to keep posting about my story and about you
Anna Blare (10:44:58): I'm checking one thing
My Mother (10:45:48): ok, I hope its with the risk department
Anna Blare (10:45:55): I will pass your information to the appropriate department
My Mother (10:45:58): I understand they do not like getting chargebacks
My Mother (10:46:26): Also, tell the marketing team
My Mother (10:46:32): that he is posting my story
My Mother (10:46:49): One new post every couple of days, starting with a site called Forex Peace Army
My Mother (10:46:58): Hardly seems worth it for 12,000 USD
My Mother (10:47:21): It's not even 10,000 GPB
My Mother (10:47:48): He already posted one
My Mother (10:48:21): Also he said that the owners are running
https://creditcube.com/
My Mother (10:48:33): In addition to numerous Binary Options and Forex sites
My Mother (10:48:42): My son really has some good information
Anna Blare (10:51:14): I really do not understand what exactly your expectation
Anna Blare (10:51:35): you want to withdraw
My Mother (10:51:55): I want all my deposits refunded
My Mother (10:52:31): Send back all my money
Anna Blare (10:52:31): please check your balance
My Mother (10:52:48): I see, you are not going to comply.
Anna Blare (10:52:54): unfortunately we can't give back lost funds
My Mother (10:52:54): I have made my position clear.
My Mother (10:53:03): There is no trading taking place
My Mother (10:53:06): It is all a scam
My Mother (10:53:11): there is nothing
Anna Blare (10:53:27): Why do you think like that ?
My Mother (10:53:41): I know it
Anna Blare (10:53:52): you was trading before
My Mother (10:54:27): I know
My Mother (10:54:36): You change brands like I change my clothes
My Mother (10:54:41): Titan Trade, NRG
My Mother (10:54:52): Royal Capital for the Arabic market
My Mother (10:55:02): etc.
My Mother (10:55:20): Anyways we both know it's a scam
My Mother (10:55:29): Are you at the Romanian office?
My Mother (10:55:42): What's your real name?
Anna Blare (10:55:49): *****, I sent your request to the relevant department
My Mother (10:55:50): If you are legitimate you can tell me your real name
Anna Blare (10:56:03): You can see my name
My Mother (10:56:07): OK, so I guess that I have to fillout the dispute
My Mother (10:56:11): Your real name
My Mother (10:56:24): Which office are you at?
Anna Blare (10:56:58): Tallinn Estonia
My Mother (10:57:03): sure
My Mother (10:57:13): Tuval 13 Tallinini Estonia
My Mother (10:57:20): Ok
My Mother (10:57:29): You know my position. I have made it clear
My Mother (10:57:48): If you want to put someone on from the Risk team I will be happy to speak to them
My Mother (10:58:06): If not I do not want to argue with you, because we both know that it is a Scam
Anna Blare (10:58:54): Why do you think like that ?
Anna Blare (10:59:49): ***** , as I told you , I made a request already
My Mother (11:00:34): Are you at the Romian or Ukrainian or Israeli office
My Mother (11:00:41): Michael already told me he is in Israel
My Mother (11:00:52): Tuval 13
My Mother (11:01:18): I just want to know if Risk is in the same office as you
My Mother (11:01:27): I understand that they work closely with Support
Anna Blare (11:01:31): Tallinn
My Mother (11:01:35): And want to prevent chargebacks
My Mother (11:01:51): Is Blare a common last name in Estonia?
My Mother (11:02:06): I know so, no point in talking about it, and I know that you can't admit it
Anna Blare (11:03:57): What kind of questions you have for our side and how can I help you ?
My Mother (11:04:07): Can I speak to the Risk department
My Mother (11:04:10): "Accounting"
My Mother (11:04:21): I want the person who makes the decidsions about sending back funds
Anna Blare (11:04:28): I made a request already
My Mother (11:04:56): Can I speak to them?
My Mother (11:05:02): Are they in the same office as you?
Anna Blare (11:06:11): You need to understand that your balance is on 0 , please check your balance first
My Mother (11:06:23): It is all fake
My Mother (11:06:36): I am going to dispute these charges
My Mother (11:06:43): As I did not receive the service I was promised
My Mother (11:06:54): I will get the funds back most likely
My Mother (11:07:05): But it will take a little time
My Mother (11:07:20): And I need the money now, so I wanted to try and speak to you
My Mother (11:07:30): But I see that you are not listening
Anna Blare (11:07:32): before you made a deposit you agree with terms and conditions
My Mother (11:08:42): It's all fraud
My Mother (11:08:48): Terms and conditions have to be legal
My Mother (11:08:57): BTW do you mind if I send this chat to my son
My Mother (11:09:03): So he can add it to his forum
My Mother (11:09:04):
https://www.forexpeacearmy.com/comm...is-another-scam-by-gtech-mig-blackrock.56393/
My Mother (11:10:02): If you are a legitimate company
My Mother (11:10:12): Surely you will not mind if I post this chat
Anna Blare (11:10:35): there is no proof of this information
this is PR
My Mother (11:11:19): There is lots of proof
My Mother (11:12:42): My son met with some man
My Mother (11:12:47): Who told him everything
My Mother (11:12:58): I am sure that the Internet will know who to believe
My Mother (11:13:50): He also met Shahaf Lavi in Ukraine
My Mother (11:13:57): Told him lots of interesting things
My Mother (11:14:13): So this type of details with be very interesting to the forum
Anna Blare (11:14:18): the Company is ready to assist you with everything possible in order to help you in this matter.
Please understand that we’re willing to help you and your full cooperation is mandatory. In order for him to be able to do so, we will need to review your account in detail, so the Company can have a better view over the situation.
Even though we’re investigating your account, specific details regarding your trading activity and communication with our Company, or any misunderstandings, would help the Company to understand better the nature of your complaint.
My Mother (11:14:26): The other brands you have, have horrible reputations
My Mother (11:14:41): s2trade seems to be ok, but I hope everyone knows my story
My Mother (11:16:00): Even if I get all my money back from the bank, my son will still keep posting
My Mother (11:16:21): Ok great, you are ready to assist
My Mother (11:16:35): Please let me speak to someone who can make this type of decision
My Mother (11:16:39): And give me a yes or no
My Mother (11:16:42): That's all
My Mother (11:16:57): I am not going to play these games
My Mother (11:17:03): I want to cut to the chase
Anna Blare (11:18:15): ok, *****, I accept all information from you and understood everything , I made a request
Anna Blare (11:18:42): Thank you for your inquiry.
My Mother (11:18:55): OK, I am going to file the dispute on Monday
My Mother (11:19:34): So if your Risk team is in Israel and works Sunday to Thursday they can respond to me on Sunday
My Mother (11:19:51): If they are in Romania I suggest they send me a response today
My Mother (11:20:20): Also you agree that I can send this chat to my son to put in his forum?
Anna Blare (11:21:28): Why you asking for my permission
Anna Blare (11:22:17): As I can see that you don't have questions more , I will close this chat
Anna Blare (11:22:27): Thank you for you request
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