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Problem Simple Visa card deposit takes +48h

I am having an issue with a company
Two days ago I decided to "dip my toes" and check out RoboForex although the overall sentiment is very varying to say the least. I deposited EURO 200 and thought it would be a swift process given experiences with other services. Not! I wonder if anybody else have had a similar experience?
Dear rick-deckard-2049,

Please note that answer has been provided to you in the ticket 1516974.