Hi,
Im having problems with The5ers that i cannot get resolved. Maybe im stupid but I wanted to see how you see this issue.
They recently started the Summer Campaign - where they advertise their 100k accounts. I bought 2 x Summer campaign 100k accounts for 249usd Each.
They were advertised in Emails and on websites (now changed) that its pass in 1 trade.
So After i got the profit target of 10k in 1 day - i saw that my account remains active. And i contacted support.
At first the response of Support was that summer campaign evaluation period does not have any consistency or other rules and its pass in 1 trade (image below).
Then afterwards support messaged me that the pass in 1 trade is not applicable on the 1-Step program.
Altought all the info on the website and emails were that its pass in 1 trade - (Support even aknowledged that its wrong information from their end).
I have asked them if they will honor their advertised claims and pass the account or how much more I have to trade more.
I have traded with 5ers a lot - and they are good company! Im not calling anything against them and understand that errors are made.
So my question would be if this is my fault or who is wrong here. Because support now keeps telling me that its my fault and that 1-Step 100k account never had Pass in 1 trade option.
Im having problems with The5ers that i cannot get resolved. Maybe im stupid but I wanted to see how you see this issue.
They recently started the Summer Campaign - where they advertise their 100k accounts. I bought 2 x Summer campaign 100k accounts for 249usd Each.
They were advertised in Emails and on websites (now changed) that its pass in 1 trade.
So After i got the profit target of 10k in 1 day - i saw that my account remains active. And i contacted support.
At first the response of Support was that summer campaign evaluation period does not have any consistency or other rules and its pass in 1 trade (image below).
Then afterwards support messaged me that the pass in 1 trade is not applicable on the 1-Step program.
Altought all the info on the website and emails were that its pass in 1 trade - (Support even aknowledged that its wrong information from their end).
I have asked them if they will honor their advertised claims and pass the account or how much more I have to trade more.
I have traded with 5ers a lot - and they are good company! Im not calling anything against them and understand that errors are made.
So my question would be if this is my fault or who is wrong here. Because support now keeps telling me that its my fault and that 1-Step 100k account never had Pass in 1 trade option.
