FXPrimus review: Regulations, Instruments, Platforms and Ratings.

FXPrimus improperly managed.
My account was a MAM. However, when I attempted to withdraw, the account balance dropped to only $300 from $3000! MAM manager claims that due to heavy withdrawal the account has losses! Manager advised me NOT to withdraw, so I didn't withdraw. He says because many withdraw the account will show less Now suddenly the account is showing only $11! No explanation fro FXPrimus or MAM manager. No proper statements on the account. It was only when I tried to login did I find the discrepancy. MAM manager had washed his hands saying it is the fault of FXPrimus. And guess what, FXPrimus claims that it is the fault of MAM manager Finally I am the victim. Both complaint and support are keeping mum on this matter.
Finally contacted FXPrimus account manager, he/she asked to submit a complain. This is the same message I get from them, going round and round! These people are not professional in dealing with such matters. Finally, when I asked for the ombudsman's contact details, I was asked, "what is his name?". Clearly they don't even know what is an 'ombudsman'! I have been having this problem since 2018, but only now the account faced massive losses! And no news from both the manager or FXPrimus. What is my next step? It's not worth communicating with FXPrimus, these people will give the needless 'run around'.

thursday I made withdrawals from both my accounts. Friday I found out that on 1 account the money was back in the account and in history it says 'withdrawal rejected'.
I did not recieve an email about this.
Live chat was, as usual, unable to inform me and told me to email support.
Today it's getting even weirder. I cannot login to MT4 and on top of that I did not recieve the daily reports.
Right now it does not feel like 'the safest place to trade'....
It's also really strange that this happens after I made big profits and need to withdraw 5 digit numbers on both accounts.

Jul 24, 2020 - 2 Stars I have a registered account with them with their FxPrimus Europe (CY) Limited company. When trying to enter the client area they try to force me to sign up with another company. I get this message:

I understand that my country of residence is among those where Primus Markets INTL Limited does not solicit clients interested in its services, in any case whatsoever. I wish to inform that I have proceeded as an unsolicited client and opened an account with Primus Markets INTL Limited.

and an 'I understand' button. Without clicking it I cannot enter the client area...

I contacted their live chat but the employee just wasted an hour of my time without answering anything at all. Just telling me I need to contact customer service by email and they will deal with it within an hour. This of course did not happen. The only thing I recieved this far is a single email asking me for my account. My account is known by them because it's related to my email adres. After telling them that no m ore answer.

They simply do not allow me to access the client area so in case I want to withdraw or fund it's simply impossible.

I traded over 10 brokers but never experienced something like this

I am very worried and the promise t

Reply by FXPRIMUS.com submitted Aug 7, 2020 Hello mazzeltof,

Thank you for taking the time to leave us a review, and I'm sorry to hear of your initial experience. It's my understanding that your case has since been resolved, am I correct?

I hope you are enjoying our service, and continue to do so. Please feel free to reach back out for anything you need.

-Annie, FXPRIMUS Team

Deposit and withdrawals ok. Also execution of trades. Spread good too. The login area could be better and also every account need a different area. It would be better a single area with many accounts. Support also could be faster.

At 17.05 today 28/11/2018 when the eur jumped fx Primus didn’t allow my trades to go through to take profit of several k. In fact the account was left in a plus 5k shortfall. The lockout was well over a minute. I have pictures to prove it. The spread also sometimes jumps to more than 80 pips as done within the last week or so. I have several pictures to prove it. I have had to close the account and I have emailed the support team and I am waiting for a response. I will keep you posted. But for now avoid at all costs.

I had a great conversation with one of FXprimus’s nicest reps, and he assured me the issues are being looked at and upgraded,

I am happy at the solution they provided.

I hope all goes well with both traders and the company.

Regards

Aug 17, 2018 - No Rating to give you guys update, FXprimus just contacted me and provided me a credit of 1790 although it wasnt the 2200 that was in my account before getting liquidated, but I appreciate their effort in having this matter looked at and a solution provided.

I still stand by my earlier criticism of them having a slow network in depositing funds and browsing their member area, and I wish and hope they upgrade their services to better standards, and also provide other methods of credi card deposit instead of just having skrill as their sole credit card method of payment.

thannk you
regards

Aug 9, 2018 - 1 Star Hi
Avoid this broker as if its a plague, I traded with them for over 4 years, deposited more than 40k over the years with different accounts I have with them , and had many little issues which costed me big over the years, and every time I mentioned to them the problems they first act as if they are looking into it, and give you empty promises over their live chat, then they issue a ticket and their customer service always comes back blaming you for their short comings, then they stop answering you or replying to you and will avoid you.

I will mention few of the recent problems I experienced
the first one nearly liquidated my account, the second one did actually liquidated my account and I have picture proof for both of them which I will add here for every one to see

as I was trading and had few large trades open and I was on a winning streak all of a sudden my charts and my price action and balance on my account froze and I did not get any feed, so I went online asking the online chat rep what is going on as my mt4 is frozen, I mentioned to them that I have accounts with other brokers but their mt4 works but yours doesnt, funny enough they told me it was my internet I told them I AM CHATTING WITH YOU ONLINE, that means I am connected and its not my internet but rather your server, I told them to connect me immediately as the market is dropping and I need to be able to manage my open positions so I dont get stopped out of my trades , they said they will open a ticket and are not sure why this was happening (completely useless, imagine the anxiety and devastation you are going through and how sociologically they brush you off without care) any how the market reversed and I was safe, their support emailed me back blaming my internet and stated it could be firewall, I emailed back and said I have no firewall and my internet is one of the fastest internet in Canada and I also was using the internet to chat with your online rep so its not my internet but rather your servers

you can see from the image below he missing candles are the missing of feed
https://i.imgur.com/CcVJCRp.jpg
this went on for half an hour, I could have lost my account then

second time was the week after, again I was on a wining streak that week and I had large trades open, the market revered against me and I tried to deposit more money into my account to avoid margin call and eventually liquidation of my account,
( I have to say here that loging into your account and trying to deposit money takes atleast 3 to 10 minutes due to their super slow servers, it feels like 1998 dial up connections waiting for a page to load thats how slow it is, I mentioned to them many times in the past to fix this issue they said they are working on it, and yet to this day they havent fixed the sluggish member area log in)

anyhow after 3 minutes of waiting for the pages to load (imagine the stress you are under plus having to wait for the page to load for 3 minutes to deposit money into your account you may not even have that much time) I got an error disabling me from depositing money into my account, I tried many times after that again it failed every time, I contacted their useless online support saying I dont have much time please find a way to have this issue fixed so I can deposit money into my account as I am about to lose my account, the support told me to wait while they check, I told them I dont have time to wait fix this issue now, he only came back when I lost my account and said dont worry sir we will investigate and if its a problem on our side we will reimburse you, he opened another useless ticket and few hours later the support contacted me back saying it was a problem with Skrill not them, after that I replied mentioning I dont care who;s problem it is since its not my problem you are responsible for this loss you could have fixed this issue while I was on the online chat (also Skrill is their only method of credit card payments at this point, in the past they had other companies and if one failed you could use another method to fund you account via credit card) so they did not respond after that and I emailed the president of the company using the email address provided her on this forum thinking that I might get a solution to my problem, and to this day I did not receive any reply and the ticket is closed.

you can see the failed attempts to deposit money in the screen shot below
https://i.imgur.com/pfHIMP8.png

this was a smaller account and I lost 2200$

my suggestion to you all is to search around and find a good solid company to trade with, they only care once you are in the door and then you are on your own, they will not take responsibility for their shortcomings nor care what happens to you,sure they assign you a nice rep for you to talk with as your account manager, but he has no authority and simply is like a friend any problems you have they will brush you off with one email, always blaming your internet, skrill, short of staff due to being busy, slow servers at high traffic, all of this at one point will cost you your account which it happened to me.

dont be fooled by their reps coming here trying to act they care for you and are willing to fix the issue and look into it , if they cared for you they would reply to you and would fix the problem initially when you raised the issue to them internally, not when I am trying to warn others of the big scam that is going on in their company.

good luck to everyone out there avoid FXprimus.

take care