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I opened a position on the US100 and they stopped it out with a 1 sec whipsaw, it lasted 1 second, I was watching the charts doing analysis. There was no news there was nothing, every other broker I checked did not have such a whipsaw, only them, it was about 1200 pipsof a move 600 down 600 pips up in 1 second imagine. They stopped out my trade at a price that was below my stop and told me it was slippage, due to high volatility. There nothing that caused Nasdaq to spike down, if there was all other broker’s platforms would have reacted in almost a similar way but nope, they just tool my money. Then started throwing bullpoo statement to me.Tried contacting them, but all they had was bu*** excuses, no facts. This broker is a scam please don’t deal with them. They will manipulate the markets.

XM SON CRISTALINOS , ME REINTEGRAN MIS GANANCIAS EN 5 DIAS , LOS SPREDD SON BAJOS , DISPONEN DE MESA DE NEGOCIACION , NO SON ECN , LO UNICO ES QUE A CIERRE DE MERCADO LOS SPREDD SE DISPARAN , Y NO ACEPTAN GAPS , SI UNO PIERDE DINERO ES POR FALTA DE CAPITAL O ARRIESGAR MAS DEL 1 POR CIENTO DEL CAPITAL TOTAL , YO LA VERDAD ES QUE ESTOY CONTENTO CON ELLOS AUNQUE PIERDA DINERO.

This is the message igot after I made profit of 90$ on the Nzd event.

Dear Sir/Madame,

We are writing in connection with your Account no. 60571487 (hereinafter “your Account”) with our company.

In that regard, our Anti-fraud Department has brought to our attention that the trading patterns in your Account(s) raise serious concerns that your Account was being used for ‘arbitrage’ activities.

Pursuant to the terms and conditions such activities are being qualified as fraudulent.

Accordingly, we regret to inform you that, in accordance with the terms and conditions, we have decided, with immediate effect to:

- close all of your trading Account(s);
- nullify all trades carried out in your trading Account(s);

As a result, you are kindly requested to submit a withdrawal request for your remaining balance through the Withdrawals Section of our Members Area and this shall be processed accordingly. If no withdrawal request is received within the next 48 hours, your funds will be sent back to the source.

In view of the above, please note that you will be strictly prohibited from opening any new trading account(s) and trade with our company. Nonetheless, in cases where you may successfully open an account and trade with our company due to any technical and/or human error, we reserve every right to immediately close your account upon identification, nullify any profit/loss generated and refund the original amount of deposit, excluding any deposit and withdrawal charges, back to the same source of deposit.

Please note that, in accordance with the terms and conditions, our decisions are final and binding on all participants and that, other than the notification set forth herein, no further correspondence will be entered into.

Kind Regards

--
XM Team
Middle Office

This broker accused me of arbitrage because they couldn't handle my trading strategy. They closed all my accounts and banned me from ever opening an account with them.

I experienced cheating when trading on xm all my funds disappeared quickly without me understanding

I first heard about XM in 2014 through a friend, i only eventually registered with them in 2016,,
How would I review them?
Customer service: 10 /10
Withdrawal : 10/10,(I even withdrew via Skrill this morning)
There spread is average,so its good,

Slippages during high volatile news may occur,,but one is often told to avoid high volatile news,,
So on and average ,would I recommend XM? Any day ,any time,,


XM is the best,,my account no with them is 48011552,
Secondly ,I would advise anyone to go for brokers that are like big banks,,XM is one of such,,,as you can also request for card for withdrawal purposes when your account reaches a threshold.

I love XM

XM is. A great broker never had issues with them, I love the set up . Don't see any reason why people are making negative comments. Read terms and conditions and stop the senseless comment after you have been caught trying to cheat the system. I Love you XM please keep it up

Placed 3 withdrawal ever since i started making profits and non has reflected on my account yet

Look I don't know let me explain what happened then you guys tell me what you think.(I will just paste what I wrote to them with their responses)

Dear XM Team

I have been looking at what has happened and the timing thereof and something that really does not make logical sense, what follows is a breakdown of events:

On the 22/01/2020 at 08:16 and at 08:17 I placed 2 long orders on Gold which were successfully opened , shortly after that approximately 09:00 I noticed that MT4 bottom right connection status said "invalid account". I thought there was just a system problem with your servers so waited a couple of minutes thinking it would work soon.After a few minutes I decided to try and log in at xm.com , when trying that it said to me incorrect username or password. I then contacted live chat for the first time and chatted with Diana and explained what happened and that I can't log in to my account.She said I must use the correct password , in other words I am typing the incorrect password in.

Now my question , how was my password changed without this email

"Password Reset Request
Dear Valued Client,

We have received your request to reset your account password.

To proceed with resetting your password now, click here.

If you have not submitted a request to reset your password or you have any questions or concerns, please contact us directly by sending an email to support@xm.com.

*This is an automatically generated response, please do not reply to this email."

and also the following email :

"Password Changed
Dear Valued Client,

Your MT4/MT5 Account password has been successfully changed.

If the change of password was not carried out by you, or you have any questions or concerns, please contact us directly by sending an email to support@xm.com.

*This is an automatically generated response, please do not reply to this email."

I received no such email between 08:16am and 11:00am UTC+2 and this is the period my password was changed hence the reason MT4 said invalid account and xm.com said incorrect username or password , because password had been changed.
These 2 emails I received at 12:48pm and 12:50pm when I myself changed the password in an attempt to secure my account.

So there it is how is that possible?

Regards
Terence

On Wed, 01/22/2020 02:58 PM, Compliance Department <compliance.department@xmglobal.com> wrote:

Dear Valued Client,

Further to your claim and concern that your trading account may have been compromised by an unauthorized third party, please note that as soon as we were informed, we immediately took the necessary course of action to prevent any unauthorized activity from taking place in your account (i.e., withdrawal requests, etc.).

Further to the above, we would like to draw your attention to the fact that, as per our Terms and Conditions of Business, you are obliged to keep your account numbers, usernames, passwords and other personal information strictly confidential. Furthermore, please note that our Company acts upon any instruction received via its online trading facility, as it considers in good faith that such instructions were provided by you.

We can assure you that the issue raised is thoroughly investigated by the relevant departments.

We highly urge you to change all passwords related to the accounts and devices you use to access your trading platform (i.e. pc / mobile devices / email address / trading accounts, etc.) also due to security reasons, you need to provide us with new unique email address that belong to you and clear selfie holding your Proof of Identity in order to be able to fully re-activate your trading account.

Kind Regards
XM Team
Compliance Department
t: +501 223-6696
e: compliance.department@xmglobal.com

The above is only part 1 of my part 2 to follow.

I have been with xmglobal since the days of Trading Point of Financial Instruments. A client of 9years with account 15090, everything been well. Lately, they scammed me contributing to a loss which if it never occurred, the last time I send an email to them my orders could have been 120$ in profit. At around 23:00 server time, we know the spreads widen, but xm took advantage of the situation. They scammed me. I will post all orders in detail. I contacted them, they said my issue has been solved, I went further to write to compliance department and also they replied and taking long to solve my issues.
This broker is becoming a big scammer the moment they spotted to xmglobal.they are simply THIEVES. Becareful opening an account with them. Until they pay me or provide order book receipt from the liquidity provider who filled my orders, to me they still remain scammers. Newbies becareful otherwise you will be scammed. Am taking out of experience, been with them for 9years. Not a joke. ACCOUNT 15090.