asaf sella
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On the August 25th I deposited 10,000$ on my belforfx trading account. After that I had some losses I deposited another 5,000$ on the September 29th and than I started to earn and when my balance reached to 18,000$ I tried to withdraw 8,000 on the October 12th.
From the next day, every day, the representatives (on the live chat): Rose Allen and Steven Hoffman said that the withdrawal was approved and they will send the money soon and it takes between 2-5 days. The money wasn't sent and they don't responses to my mails, on the October 19th Steven Hoffman explained me that the company counts all of its clients' money and they can't send the money until the November 1th.
Between the October 12th to the 19th I kept trading and I earned another 2,000$, my balalnce reached to 20,080$.
On the October 20th I sent a new withdrawal request for all my funds on the trading account (20,080$) from this day they still dont answer my mails or phone calls they even blocked me from the live chat and i dont have any one to speak with.
what should I do in this case? for who can I turn to help me to withdraw my funds?
Belfor is no longer under the FSP regulation and its not regulated at all.
The FSP and the FMA couldn't help me because Belfor is not under their regulation.
Thanks,
Asaf.
From the next day, every day, the representatives (on the live chat): Rose Allen and Steven Hoffman said that the withdrawal was approved and they will send the money soon and it takes between 2-5 days. The money wasn't sent and they don't responses to my mails, on the October 19th Steven Hoffman explained me that the company counts all of its clients' money and they can't send the money until the November 1th.
Between the October 12th to the 19th I kept trading and I earned another 2,000$, my balalnce reached to 20,080$.
On the October 20th I sent a new withdrawal request for all my funds on the trading account (20,080$) from this day they still dont answer my mails or phone calls they even blocked me from the live chat and i dont have any one to speak with.
what should I do in this case? for who can I turn to help me to withdraw my funds?
Belfor is no longer under the FSP regulation and its not regulated at all.
The FSP and the FMA couldn't help me because Belfor is not under their regulation.
Thanks,
Asaf.