Onyebuchim C. Obike
Sergeant
- Messages
- 178
Good day,
I want to thank the FPA for giving me the opportunity to solicit and request the assistance of fellow traders and the FPA in this forum concerning my issue.
I enrolled as an affiliate/partner with Forex21 - formerly known as Forexeasystems the then developers of EA Shark. They are the developers of FXPulse, ProFX 4.0, Forex Insider Powerflow EA, and others.
I had generated some good amount of sales up to $200 plus excluding lots of pending commissions, which were hanging.
The issue started when I observed that the pending commissions were hanging longer than usual. I informed them about it and they promised to sort it out. After a while it was sorted out. Later on more sales came in and were accumulating and pending again like before. I informed them about this on April 27, 2016 and they said Commission approval on my account has been changed from automatic to manual because I mainly reffered freebie users and had a high number of duplicates in the past. I told them that it is not in my power to decide users choice and that should not give room for lengthy delay in processing refereed sales. Even after their response nothing still was done. Weeks passed and going to month nothing was done.
This made me apprehensive and scared so I sent several emails on this issue to them and got no reply. Whn they are online on Skype I made calls and it was not picked. Later on 24th August, 2016 I sent a message to them on Skype informing them of the same issue and inquired if my partnership account can be closed and my pending and outstanding commissions paid to me due to the treatment I was getting from them.
Then I got a message from them that I was flooding their email and skype with spam. That not until I reached the minimum payout before my commissions can be paid to me. I explained to him that I was not spamming but rather as a result of the silence going to months I had to send several requests to get audience. In response he made unsavory statements against me - calling me a story teller and all that. Then he said my account will be closed and If there is any commission pending, it will be paid out to me that same day.
Few minutes later he wrote to me that the min. payout amount was not reached on my account. That's why he cannot close my account (otherwise the commission would be lost) but instead changed the status of my account from active to pending. I found this confusing and sent an email to get more understanding on the following:
1. Since the account is now on pending mode, will it disable referrals? He responded that the account is disabled, not in pending mode. Referrals will be still counted. This is different from what he said earlier on.
2. I noticed I could no longer get access to the affiliate panel. Is this because of the account status on pending mode? He responded that following my request, they disabled the account. CP panel is only reachable for active affiliate accounts. This means I will not be able to track sales and referrals.
3. Due to unforeseen circumstances can't I withdraw what's left (pending and outstanding) and close the account? He responded that commissions are automatically paid out when the min. withdrawal limit is reached.
The above response clearly showed that I was in a serious fix.
Despite the above, I never stopped promoting or marketing their products till date since they said my refferals will still count and I have to reach min payout though I had wanted to exit from the partnership. Weeks later I couldn't track sales and referrals again since I did not have access to the Affiliate Panel. I requested for reactivation of my account to enable me track my sales but no response. Since no response I requested to know from them my sales performance and no response. I tried calling and calling and no one picks the phone. I began to think of considering consulting legal assistance or other regulatory assistance. I sent direct messages on their facebook page and forum and no one answers.
All I'm asking is that they should pay me all I have worked for because a lot of resources and efforts has gone into this partnership. Their deliberate silence appears to look like they have done away with my commissions unless I'm wrong. It is expected that a firm like Forex21 should not act this way as customers and partners should get audience at all times.
I deeply need the help of the FPA and members here to tell me what to do or intermediate with Forex21 to pay me my outstanding and pending commissions.
I want to thank the FPA for giving me the opportunity to solicit and request the assistance of fellow traders and the FPA in this forum concerning my issue.
I enrolled as an affiliate/partner with Forex21 - formerly known as Forexeasystems the then developers of EA Shark. They are the developers of FXPulse, ProFX 4.0, Forex Insider Powerflow EA, and others.
I had generated some good amount of sales up to $200 plus excluding lots of pending commissions, which were hanging.
The issue started when I observed that the pending commissions were hanging longer than usual. I informed them about it and they promised to sort it out. After a while it was sorted out. Later on more sales came in and were accumulating and pending again like before. I informed them about this on April 27, 2016 and they said Commission approval on my account has been changed from automatic to manual because I mainly reffered freebie users and had a high number of duplicates in the past. I told them that it is not in my power to decide users choice and that should not give room for lengthy delay in processing refereed sales. Even after their response nothing still was done. Weeks passed and going to month nothing was done.
This made me apprehensive and scared so I sent several emails on this issue to them and got no reply. Whn they are online on Skype I made calls and it was not picked. Later on 24th August, 2016 I sent a message to them on Skype informing them of the same issue and inquired if my partnership account can be closed and my pending and outstanding commissions paid to me due to the treatment I was getting from them.
Then I got a message from them that I was flooding their email and skype with spam. That not until I reached the minimum payout before my commissions can be paid to me. I explained to him that I was not spamming but rather as a result of the silence going to months I had to send several requests to get audience. In response he made unsavory statements against me - calling me a story teller and all that. Then he said my account will be closed and If there is any commission pending, it will be paid out to me that same day.
Few minutes later he wrote to me that the min. payout amount was not reached on my account. That's why he cannot close my account (otherwise the commission would be lost) but instead changed the status of my account from active to pending. I found this confusing and sent an email to get more understanding on the following:
1. Since the account is now on pending mode, will it disable referrals? He responded that the account is disabled, not in pending mode. Referrals will be still counted. This is different from what he said earlier on.
2. I noticed I could no longer get access to the affiliate panel. Is this because of the account status on pending mode? He responded that following my request, they disabled the account. CP panel is only reachable for active affiliate accounts. This means I will not be able to track sales and referrals.
3. Due to unforeseen circumstances can't I withdraw what's left (pending and outstanding) and close the account? He responded that commissions are automatically paid out when the min. withdrawal limit is reached.
The above response clearly showed that I was in a serious fix.
Despite the above, I never stopped promoting or marketing their products till date since they said my refferals will still count and I have to reach min payout though I had wanted to exit from the partnership. Weeks later I couldn't track sales and referrals again since I did not have access to the Affiliate Panel. I requested for reactivation of my account to enable me track my sales but no response. Since no response I requested to know from them my sales performance and no response. I tried calling and calling and no one picks the phone. I began to think of considering consulting legal assistance or other regulatory assistance. I sent direct messages on their facebook page and forum and no one answers.
All I'm asking is that they should pay me all I have worked for because a lot of resources and efforts has gone into this partnership. Their deliberate silence appears to look like they have done away with my commissions unless I'm wrong. It is expected that a firm like Forex21 should not act this way as customers and partners should get audience at all times.
I deeply need the help of the FPA and members here to tell me what to do or intermediate with Forex21 to pay me my outstanding and pending commissions.