Hello
Im trading with one of a company that have very nice and tight spear , but once that I was selling GBPJPY at 139.807 in June 13,2017 suddenly the spear go so high 139.935 -140.124 , and it was around 139.935-139.946
then the system close all my position because my balance go to 25% and then i lost my money
I contact the company and ask them to give me my money back , they respond quickly to me that :
"These positions are closed due to the Stop Out that means your balance didn't have enough margin to keep all these orders opened.
This is a situation that occurs when a broker has a warned that the trading account is only at 30% (margin call, see), the trader has not replenished the account. Losses continues to grow, and when there is only 10% of the required collateral (margin - see), the broker forcibly closes the deal, this is a stop out. For different types of accounts that their percentages ."
what do you think about that, is the spear go high normal or they can play and do that in purpose .
Thanks
Im trading with one of a company that have very nice and tight spear , but once that I was selling GBPJPY at 139.807 in June 13,2017 suddenly the spear go so high 139.935 -140.124 , and it was around 139.935-139.946
then the system close all my position because my balance go to 25% and then i lost my money
I contact the company and ask them to give me my money back , they respond quickly to me that :
"These positions are closed due to the Stop Out that means your balance didn't have enough margin to keep all these orders opened.
This is a situation that occurs when a broker has a warned that the trading account is only at 30% (margin call, see), the trader has not replenished the account. Losses continues to grow, and when there is only 10% of the required collateral (margin - see), the broker forcibly closes the deal, this is a stop out. For different types of accounts that their percentages ."
what do you think about that, is the spear go high normal or they can play and do that in purpose .
Thanks