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Hello
i opened account in forex4you.com about 2month ago ,some friends advise forex4you to me.
i thought it is good broker but now i tell you it is not good for large invest such as me (more than 50,000$)
because they treat is completely different!!
Sl and Tp does not work or changed untill margin call happen !!
My accoun
---------------------------------------------------------------------------------
i post my orders with forex4you answer then you can find problems and no body make mistake and loss money any more.
*** i start from end ( 2 week ago ) at 2016.09.02
i had 2 buy order (#31924738 & #31925720 ) as you see in picture1 with details my Take profit touch but did not work and my order close at Stopp Loss and as you see at 14:30:00 but it should close in previous candle at 14:29:00 that show forex4you technicalities problems on my account.
here i post forex4you complaints department ridicules answer after 1week when my acc margin call :
" Orders #31925720 and #31924738 were not closed by Take Profit level due to high volatility. Market BID (1.1215) price was available for a short period of time (in accordance to our tick history - 252 milliseconds after it was changed to 1.1214). For confirmation we also provide you a screenshot of our tick history, where also you can see the precise date and time of these ticks, it is attached to this e-mail - EURUSD_02.09.png (time is specified as GMT+0).
Therefore it was rejected on our server side during triggering, as the price was changed till it should be filled "
-------------------------
now i have forex4you rules for you ( http://www.forex4you.com/download/regulation-en.pdf )
4.10.2. Take Profit - for purchase: Bid is more than or equal to the price of execution, for selling: Ask is less than or equal to the price of execution
--------------------------
*** last week at 2016.09.07 14:01:00
i had 2 Sell order ( # 31944826 & #31944832 ) as you see in picture2 with details my Take profit touch but my orders did not closed again !! at that time i contact with online chat to correct it but after 1hours i were on online chat they say you should send an email to us and my order go to loss ,i send email and nothing happened again ,i call them and send email and told them my situation is urgent if you delay to correct it my account maybe margin call...
i do not receive answer untill margin call happened.
here i post forex4you complaints department ridicules answer:
" Orders #31944826 and #31944832 were also not closed by Take Profit level due to high volatility. Market ASK (1.1230) price was available for a short period of time. In accordance to our tick history 756 milliseconds at first triggering attempt and 251 milliseconds at the second attempt. For confirmation we also provide you a screenshot of our tick history, it is attached to this e-mail - EURUSD_07.09.png (time is specified as GMT+0). "
-------------------------------
now i have forex4you rules for you ( http://www.forex4you.com/download/regulation-en.pdf )
4.10.2. Take Profit - for purchase: Bid is more than or equal to the price of execution, for selling: Ask is less than or equal to the price of execution
-------------------------------
*** last week at 2016.09.07 18:33:49
i had 2 buy order (10lot) ( #31946725 & #31946769 ) that closed in margin call mode (picture 3) because of
forex4you system problems and bad support , my order needs only 1 pip more to do not closed if they
correct my previous orders ontime and closed then on TP point.
as you see in picture these orders would touch TP at 1.1285 and i lost 5500$ for these 2 order!!
---------------------------------
*** now i want to show you always forex4you servers on my account has technicalities problems
and i do not know why they do this ! their servers do not like to touch my Tp or SL ontime
at 2016.08.25 :
i had 2 buy order ( # 31865642 & # 31863861 ) that u see in picture 4 my first SL was 1.1285 my sl
hit and did not closed ,chart go up, i try to change sl and it changed to 1.1298 , so at least my orders
close at 1.1298 (13pip uper that my real SL)
Fortunately only for this time they accept and correct it and add 1300$ to my balance as you see
in picture 1 history they add 13000 $ as Trade Correction
---------------------------------
*** now i show you many orders(75% of my Sl) that My Stop Loss changed as you see in picture 5,6,7,8,9
in all of these orders forex4you support answer is : it is because of gap !!!
but as you see in pictures in most of them we do not have gap or news and chart has normal move.
and it happend only for my account.
-------------------------------------------------------------------------------------------------------------------------------
Please Tell me your opinion ,[/COLOR]is that all normal? all these problems happen in 1 month !!
please tell other traders to come here and talk about this
it is better all of us know more about nice forex4youbroker ....
Thanks.
i opened account in forex4you.com about 2month ago ,some friends advise forex4you to me.
i thought it is good broker but now i tell you it is not good for large invest such as me (more than 50,000$)
because they treat is completely different!!
Sl and Tp does not work or changed untill margin call happen !!
My accoun
---------------------------------------------------------------------------------
i post my orders with forex4you answer then you can find problems and no body make mistake and loss money any more.
*** i start from end ( 2 week ago ) at 2016.09.02
i had 2 buy order (#31924738 & #31925720 ) as you see in picture1 with details my Take profit touch but did not work and my order close at Stopp Loss and as you see at 14:30:00 but it should close in previous candle at 14:29:00 that show forex4you technicalities problems on my account.
here i post forex4you complaints department ridicules answer after 1week when my acc margin call :
" Orders #31925720 and #31924738 were not closed by Take Profit level due to high volatility. Market BID (1.1215) price was available for a short period of time (in accordance to our tick history - 252 milliseconds after it was changed to 1.1214). For confirmation we also provide you a screenshot of our tick history, where also you can see the precise date and time of these ticks, it is attached to this e-mail - EURUSD_02.09.png (time is specified as GMT+0).
Therefore it was rejected on our server side during triggering, as the price was changed till it should be filled "
-------------------------
now i have forex4you rules for you ( http://www.forex4you.com/download/regulation-en.pdf )
4.10.2. Take Profit - for purchase: Bid is more than or equal to the price of execution, for selling: Ask is less than or equal to the price of execution
--------------------------
*** last week at 2016.09.07 14:01:00
i had 2 Sell order ( # 31944826 & #31944832 ) as you see in picture2 with details my Take profit touch but my orders did not closed again !! at that time i contact with online chat to correct it but after 1hours i were on online chat they say you should send an email to us and my order go to loss ,i send email and nothing happened again ,i call them and send email and told them my situation is urgent if you delay to correct it my account maybe margin call...
i do not receive answer untill margin call happened.
here i post forex4you complaints department ridicules answer:
" Orders #31944826 and #31944832 were also not closed by Take Profit level due to high volatility. Market ASK (1.1230) price was available for a short period of time. In accordance to our tick history 756 milliseconds at first triggering attempt and 251 milliseconds at the second attempt. For confirmation we also provide you a screenshot of our tick history, it is attached to this e-mail - EURUSD_07.09.png (time is specified as GMT+0). "
-------------------------------
now i have forex4you rules for you ( http://www.forex4you.com/download/regulation-en.pdf )
4.10.2. Take Profit - for purchase: Bid is more than or equal to the price of execution, for selling: Ask is less than or equal to the price of execution
-------------------------------
*** last week at 2016.09.07 18:33:49
i had 2 buy order (10lot) ( #31946725 & #31946769 ) that closed in margin call mode (picture 3) because of
forex4you system problems and bad support , my order needs only 1 pip more to do not closed if they
correct my previous orders ontime and closed then on TP point.
as you see in picture these orders would touch TP at 1.1285 and i lost 5500$ for these 2 order!!
---------------------------------
*** now i want to show you always forex4you servers on my account has technicalities problems
and i do not know why they do this ! their servers do not like to touch my Tp or SL ontime
at 2016.08.25 :
i had 2 buy order ( # 31865642 & # 31863861 ) that u see in picture 4 my first SL was 1.1285 my sl
hit and did not closed ,chart go up, i try to change sl and it changed to 1.1298 , so at least my orders
close at 1.1298 (13pip uper that my real SL)
Fortunately only for this time they accept and correct it and add 1300$ to my balance as you see
in picture 1 history they add 13000 $ as Trade Correction
---------------------------------
*** now i show you many orders(75% of my Sl) that My Stop Loss changed as you see in picture 5,6,7,8,9
in all of these orders forex4you support answer is : it is because of gap !!!
but as you see in pictures in most of them we do not have gap or news and chart has normal move.
and it happend only for my account.
-------------------------------------------------------------------------------------------------------------------------------
Please Tell me your opinion ,[/COLOR]is that all normal? all these problems happen in 1 month !!
please tell other traders to come here and talk about this
it is better all of us know more about nice forex4youbroker ....
Thanks.