I always got to admire when scummy brokers put rules which are in them self illegal to justify their actions.
1. It is not against the rules to voice your displeasure with a company.
I think someone had said it before me, the truth is the best defense against such claims.
I ALWAYS recommend that people before FUNDING an account with a broker, please read the TOS ( terms of service, also known as terms and conditions)
yes its boring, yes its very long ( some are 50 pages) but in those pages, you will see alot of clues as to what the broker actually does.
Many brokers will say on their site in bright letters ECN or STP... but in the TOS it will says market maker, or counterparty to your trades.
In this case, there is a letter that states the funds were sent, however they were not received. Yet in the email dated 10 days AFTER the said wire went out, he says that they will send the funds again. ( this time he is ok with sending it to USA)
IMHO, it means the wire bounced back, as no company in their mind will send you another wire unless they already got the money back. especially at 57,000+
(not sure how much help this way to you right now, but this should help those who are looking to open new accounts somewhere, please read the fine print)