Problem Octafx Not giving refund of $14140 and blocked my account without any reason

[Quratulain Amjad]

I have been doing trading on octafx for few months. I choose this platform due to its positive feedback. But now they have blocked my account and kept my $14140 and not giving my funds.
Few days ago on 12 Nov 2022, .I have 19140$ SCREENSHOT (0001) in my personal area. I made the the withdrawal of $5000 at about 10:30 am SCREENSHOT (0002). They gave my withdrawal in the same day at around 5: 45 pm SCREENSHOT (0003). Then after sometime , I made withdrawal request of $ 5000 at around 7pm SCREENSHOT (0004) they declined the withdrawal request at around 8pm SCREENSHOT (0005)and then around 9: 30 pm I got the mail that my account has been blocked.
""Why your profile is blocked
Service denied in accordance with sub-clause 3.10 of our Customer Agreement:

3.10. The Company reserves the right, at its discretion, to refuse to provide the Services to the Client at any time, and the Client agrees that the Company shall have no obligation to inform the Client of the reasons.

It means that the Company takes its right to discontinue services provided to you.

What to do
The access to your Personal Area has been revoked and cannot be restored. If you have any funds remaining in your Wallet or trading account, please contact us at kyc@octafx.com for more information.

In addition, we strongly recommend you to refrain from opening new accounts with the Company."" Screenshot attached (0006)
You can clearly see that they mention of the refund.
So I mailed them to refund my remaining amount of $ 14140 SCREENSHOT (0007). They reply me with the same mail which I mentioned above SCREENSHOT (0008).
I again asked them for my refund and then after almost a whole day, they reply me that I cannot get my refund. They stated the reason that they have already given my refund SCREENSHOT (0009). Now I have 14140$ in my personal area from which $ 5000 is in my account 23265605 SCREENSHOT (0010) and remaining in my wallet. Unfortunately I don't have recent screenshot of my personal area as they blocked my account.
I am not understanding this behavior from octafx. Fortunately I got screenshot of all of this. I hope that I will get my funds.
I request all the community to kindly help me to resolve this issue.

 

[The Punisher]

I have been doing trading on octafx for few months. I choose this platform due to its positive feedback. But now they have blocked my account and kept my $14140 and not giving my funds.
Few days ago on 12 Nov 2022, .I have 19140$ SCREENSHOT (0001) in my personal area. I made the the withdrawal of $5000 at about 10:30 am SCREENSHOT (0002). They gave my withdrawal in the same day at around 5: 45 pm SCREENSHOT (0003). Then after sometime , I made withdrawal request of $ 5000 at around 7pm SCREENSHOT (0004) they declined the withdrawal request at around 8pm SCREENSHOT (0005)and then around 9: 30 pm I got the mail that my account has been blocked.
""Why your profile is blocked
Service denied in accordance with sub-clause 3.10 of our Customer Agreement:

3.10. The Company reserves the right, at its discretion, to refuse to provide the Services to the Client at any time, and the Client agrees that the Company shall have no obligation to inform the Client of the reasons.

It means that the Company takes its right to discontinue services provided to you.

What to do
The access to your Personal Area has been revoked and cannot be restored. If you have any funds remaining in your Wallet or trading account, please contact us at kyc@octafx.com for more information.

In addition, we strongly recommend you to refrain from opening new accounts with the Company."" Screenshot attached (0006)
You can clearly see that they mention of the refund.
So I mailed them to refund my remaining amount of $ 14140 SCREENSHOT (0007). They reply me with the same mail which I mentioned above SCREENSHOT (0008).
I again asked them for my refund and then after almost a whole day, they reply me that I cannot get my refund. They stated the reason that they have already given my refund SCREENSHOT (0009). Now I have 14140$ in my personal area from which $ 5000 is in my account 23265605 SCREENSHOT (0010) and remaining in my wallet. Unfortunately I don't have recent screenshot of my personal area as they blocked my account.
I am not understanding this behavior from octafx. Fortunately I got screenshot of all of this. I hope that I will get my funds.
I request all the community to kindly help me to resolve this issue.

There are many threads on FPA about Octafx, below is one example.

@OctaFX Rep your attention here please.

Octafx Stole my Profits

From 02/25/2022 to 03/07/2022, I made a deposit of $2,400 using crypto usdt. I traded manually and didn't use EA for about two weeks and made a profit of $11,300. When I made a withdrawal request for all my profits, octa fx refused me, and returned only my initial deposit of $2,400. They stole...

www.forexpeacearmy.com

 

[FxMaster]

@OctaFX Rep We need your attention.

 

[OctaFX Rep]

Dear Quratulain Amjad,

Thank you for taking the time to bring this issue to our attention.

We're very sorry to read about your experience with our brokerage. What you describe doesn't sound right indeed and we will be closely looking into the matter. Once we have more information, we will share our reply with the investigation results in the thread shortly.

That said, please bear with us and thank you for your patience.

Kind regards,
OctaFX Rep.

 

[FxMaster]

There are many threads on FPA about Octafx, below is one example.

@OctaFX Rep your attention here please.

Octafx Stole my Profits

From 02/25/2022 to 03/07/2022, I made a deposit of $2,400 using crypto usdt. I traded manually and didn't use EA for about two weeks and made a profit of $11,300. When I made a withdrawal request for all my profits, octa fx refused me, and returned only my initial deposit of $2,400. They stole...

www.forexpeacearmy.com

@Quratulain Amjad, here is the reply from the official rep.

 

[Quratulain Amjad]

Dear Quratulain Amjad,

Thank you for taking the time to bring this issue to our attention.

We're very sorry to read about your experience with our brokerage. What you describe doesn't sound right indeed and we will be closely looking into the matter. Once we have more information, we will share our reply with the investigation results in the thread shortly.

That said, please bear with us and thank you for your patience.

Kind regards,
OctaFX Rep.

I hope that you will resolve the issue as soon as possible. I am waiting for you to resolve this on priority basis .

 

[Quratulain Amjad]

@Quratulain Amjad, here is the reply from the official rep.

Yes.

 

[Quratulain Amjad]

Now it has been 15 days passed and I got no response from @OctaFX Rep Fx

 

[FxMaster]

@OctaFX Rep, can we have your attention here, please?

 

[FxMaster]

Is Octafx the same as octafxcoytrading?

It's part of the company.