Hi to all,
I don't even know, if I should tell the whole story with binaryonline, because as I read, we all have THE SAME story with binaryonline ...
Well ... In december 2017 I registered at binaryonline.com. I invested 250 €. I have made some profits with traiding and now have 373,63 € in my account. I wanted to withdraw some money and that's where all the problems started. Due to ther terms and conditions, it is mandatory for their adviser to give you a phone call before any withdrawal. So I got that phone call and they wanted me to deposit 2000 €, so I can withdraw 500 €. It was said, that I have to do something for their firm, so they can do somenthing for me in return. I didn't want to invest any more money and got very suspicious. Every time they called me, I wanted to talk only about 2 things - withdrawal and deleting my account. The adviser was very offensive and aggressive, I have been threaten, that the adviser has the power not to grand my withdrawal if he/she decides so. They are making new terms all the time and it is impossible to withdraw the money.
Let me tell you, that I thought, that I have lost all my funds and that i wrote them to close my account. I then tried to logg in and I couldn't, so I thought the story was over for me. Last week they called me and said I still have funds in my account - don't ask me how. And because i haven't been traiding, my account was dormant. I had to place 5 trades, which I did. Advisors kept calling me and telling, I have to deposit 2000 € so I can withdraw 500 € - it's been said I have to do something for their firm, so they can do something for me in return. I didn't deposit any more money and I surely wont. I think I don't have to mention, that the advisors were offensive, aggressiv and they thretened me.
After I read a lot of post here, I filled complaints here: https://www.econsumer.gov/en/FileAComplaint#crnt , here: http://ec.europa.eu/solvit/index_en.htm , and here: https://www.fca.org.uk/ .
I have been recording the phone calls too.
I have informed them about all the actions I have been taking. One small step was made since yesterday - my account isn't dormant anymore.
Now I have a question - can I claim from them to withdraw the whole amount in my account, or only the funds I have deposited?
I would be happy for any advice and help i can get.
Thank you.
And - sorry for my english (I'm from Slovenia)
I don't even know, if I should tell the whole story with binaryonline, because as I read, we all have THE SAME story with binaryonline ...
Well ... In december 2017 I registered at binaryonline.com. I invested 250 €. I have made some profits with traiding and now have 373,63 € in my account. I wanted to withdraw some money and that's where all the problems started. Due to ther terms and conditions, it is mandatory for their adviser to give you a phone call before any withdrawal. So I got that phone call and they wanted me to deposit 2000 €, so I can withdraw 500 €. It was said, that I have to do something for their firm, so they can do somenthing for me in return. I didn't want to invest any more money and got very suspicious. Every time they called me, I wanted to talk only about 2 things - withdrawal and deleting my account. The adviser was very offensive and aggressive, I have been threaten, that the adviser has the power not to grand my withdrawal if he/she decides so. They are making new terms all the time and it is impossible to withdraw the money.
Let me tell you, that I thought, that I have lost all my funds and that i wrote them to close my account. I then tried to logg in and I couldn't, so I thought the story was over for me. Last week they called me and said I still have funds in my account - don't ask me how. And because i haven't been traiding, my account was dormant. I had to place 5 trades, which I did. Advisors kept calling me and telling, I have to deposit 2000 € so I can withdraw 500 € - it's been said I have to do something for their firm, so they can do something for me in return. I didn't deposit any more money and I surely wont. I think I don't have to mention, that the advisors were offensive, aggressiv and they thretened me.
After I read a lot of post here, I filled complaints here: https://www.econsumer.gov/en/FileAComplaint#crnt , here: http://ec.europa.eu/solvit/index_en.htm , and here: https://www.fca.org.uk/ .
I have been recording the phone calls too.
I have informed them about all the actions I have been taking. One small step was made since yesterday - my account isn't dormant anymore.
Now I have a question - can I claim from them to withdraw the whole amount in my account, or only the funds I have deposited?
I would be happy for any advice and help i can get.
Thank you.
And - sorry for my english (I'm from Slovenia)