scorpio25th
Recruit
- Messages
- 16
I have trades (copied from other trader, with CM Trading CopyKat function on CM Trading Web Trader) USDZAR closed at 18.29+ on 11th January 2016. However that day USDZAR has never reached 18+ on my platform.
I reported my case to CM Trading and on 14st January I got reply from support:
"We have checked your inquiry and it seems that all those trades were copied from a trader who is not trading with us.
Therefore we have no control of his actions and we cannot check his trades.
Please also note that he is might using different quotes leading to a different outcome.
At the moment his trades were closed, your positions were closed as well.
As a gesture of goodwill, we decided to offer you a $300 bonus (all bonus terms and conditions apply).
Kindly let us know if you agree with this solution so we can proceed and credit the bonus into your account."
However I do not think I can ever trade on a platform on price this platform has never offered me.
I then had live chat with support:[/SIZE]
Jan 14, 2016 9:41:21 AM EST
Chat Transcript
info: Thank you for choosing to chat with us. An agent will be with you shortly.
info: You are now chatting with George.
George: Welcome to CM Trading, how may I assist you?
Rong: Hi this is Rong
George:
how can I assist you?
Rong: I cannot agree with your findings
Rong: firstly, you said the trader is not trading with you
Rong: however I copied his trades from CMTrading Web Trader
George:
on Copykat there are traders that are not trading with us
George:
it's a universal platform and traders might be trading with another company
Rong: https://webtrader.cmtrading.com/?se...://uk1-websrv1-cmtrading.FOREXWEBSERVICES.COM
Rong: the link is cmtrading.com
George:
yes because your are logging in to the Copykat platform though our company
George:
but inside the platfrom there are traders with other companies as well
Rong: that's not the most comical thing
Rong: even I copied someone with different quotes, I copied he's entry and exit timing
Rong: you should give me the price you have at that moment I entry or exit, because I trade with you
Rong: would you give me whatever price I copied from other traders?
George:
the opening and closing prices might be different between companies and since you were copying a trader, your trades were closed the moment his trades closed
Rong: that price my trades closed, it never on your plateform
George:
yes but this is how copykat works, you are copying other traders and prices are following his quotes
George:
if only you were copying a trader on our company, we would be able to check it further and see if there was anything wrong
Rong: yes, my trades were closed at the moment his trades closed, but I trade on your platform, your platform never offered that price
George:
but your trade follows the trader's trade and price, so it closes the moment the trader's position closes
George:
unfortunately, as we mentioned on our email we have no control over it
Rong: I don't think it's possible a platform would allow me to trade outside the price itself has to offer, without manipulating.
Rong: I have another account also copied those trades
George:
from the same trader?
Rong: yes
George:
the exact same trades, the exact same moment?
Rong: yes
Rong: XXXXXXXXX
George:
and what was the outcome?
Rong: what outcome?
George:
what was the result of these trades?
George:
was it the same?
Rong: yes
George:
as we said we do not have control over these trades as they were opened by a trader in a different company
George:
and were closed the moment his trades were closed according to the other company's quotes
Rong: how do i tell if it's from same company?
George:
we've checked it
Rong: how do i tell if it's from same company?
George: One moment please
George:
these details are private even for us, we cannot even check which company this trader trades with
Rong: so when I copy, that's not possible to know whether it's from same company?
George:
no unfortunately you cannot check that
George:
as we said on our email, the only solution we can offer you is a bonus of $300 as a gesture of goodwill
George:
should you wish to accept that offer, please reply to our email
Rong: no I don't want bonus which will never be able to withdraw
Rong: if I want i would ask when I open the accounts
Rong: I would check with more experts and FSB on this
Rong: thank you
George: You're welcome
George: Thank you for chatting with us today.
thank you.
After I visit Forex Peace Army website, I thought the 1 minute chart may tell me more about that incident. However my platform doesn't not allow me to go back that fast on 1 minute chart. I try to request from Support, but they refused to provide to me.
Even more suspicious, I got hint from CM Trading support to copy that particular trader's trade from their CopyKat system.
Of course when people sent this kind of email to you, you don't just reply as per instruction. I went to check out those trader's performance, Avatar7 has not been trading for a few months. Then I found Avatar61, I think that's the same trader.
I still think when I copy a trade it's just copy the timing of the other trader. The other trader's broker offer what kind of rate should not be able to work on my platform provided by my broker.
The pair I encountered was USDZAR, CM Trading is located at South Africa. I wonder if these are all related.
I reported my case to CM Trading and on 14st January I got reply from support:
"We have checked your inquiry and it seems that all those trades were copied from a trader who is not trading with us.
Therefore we have no control of his actions and we cannot check his trades.
Please also note that he is might using different quotes leading to a different outcome.
At the moment his trades were closed, your positions were closed as well.
As a gesture of goodwill, we decided to offer you a $300 bonus (all bonus terms and conditions apply).
Kindly let us know if you agree with this solution so we can proceed and credit the bonus into your account."
However I do not think I can ever trade on a platform on price this platform has never offered me.
I then had live chat with support:[/SIZE]
Jan 14, 2016 9:41:21 AM EST
Chat Transcript
info: Thank you for choosing to chat with us. An agent will be with you shortly.
info: You are now chatting with George.
George: Welcome to CM Trading, how may I assist you?
Rong: Hi this is Rong
George:
how can I assist you?
Rong: I cannot agree with your findings
Rong: firstly, you said the trader is not trading with you
Rong: however I copied his trades from CMTrading Web Trader
George:
on Copykat there are traders that are not trading with us
George:
it's a universal platform and traders might be trading with another company
Rong: https://webtrader.cmtrading.com/?se...://uk1-websrv1-cmtrading.FOREXWEBSERVICES.COM
Rong: the link is cmtrading.com
George:
yes because your are logging in to the Copykat platform though our company
George:
but inside the platfrom there are traders with other companies as well
Rong: that's not the most comical thing
Rong: even I copied someone with different quotes, I copied he's entry and exit timing
Rong: you should give me the price you have at that moment I entry or exit, because I trade with you
Rong: would you give me whatever price I copied from other traders?
George:
the opening and closing prices might be different between companies and since you were copying a trader, your trades were closed the moment his trades closed
Rong: that price my trades closed, it never on your plateform
George:
yes but this is how copykat works, you are copying other traders and prices are following his quotes
George:
if only you were copying a trader on our company, we would be able to check it further and see if there was anything wrong
Rong: yes, my trades were closed at the moment his trades closed, but I trade on your platform, your platform never offered that price
George:
but your trade follows the trader's trade and price, so it closes the moment the trader's position closes
George:
unfortunately, as we mentioned on our email we have no control over it
Rong: I don't think it's possible a platform would allow me to trade outside the price itself has to offer, without manipulating.
Rong: I have another account also copied those trades
George:
from the same trader?
Rong: yes
George:
the exact same trades, the exact same moment?
Rong: yes
Rong: XXXXXXXXX
George:
and what was the outcome?
Rong: what outcome?
George:
what was the result of these trades?
George:
was it the same?
Rong: yes
George:
as we said we do not have control over these trades as they were opened by a trader in a different company
George:
and were closed the moment his trades were closed according to the other company's quotes
Rong: how do i tell if it's from same company?
George:
we've checked it
Rong: how do i tell if it's from same company?
George: One moment please
George:
these details are private even for us, we cannot even check which company this trader trades with
Rong: so when I copy, that's not possible to know whether it's from same company?
George:
no unfortunately you cannot check that
George:
as we said on our email, the only solution we can offer you is a bonus of $300 as a gesture of goodwill
George:
should you wish to accept that offer, please reply to our email
Rong: no I don't want bonus which will never be able to withdraw
Rong: if I want i would ask when I open the accounts
Rong: I would check with more experts and FSB on this
Rong: thank you
George: You're welcome
George: Thank you for chatting with us today.
thank you.
After I visit Forex Peace Army website, I thought the 1 minute chart may tell me more about that incident. However my platform doesn't not allow me to go back that fast on 1 minute chart. I try to request from Support, but they refused to provide to me.
Even more suspicious, I got hint from CM Trading support to copy that particular trader's trade from their CopyKat system.
I still think when I copy a trade it's just copy the timing of the other trader. The other trader's broker offer what kind of rate should not be able to work on my platform provided by my broker.
The pair I encountered was USDZAR, CM Trading is located at South Africa. I wonder if these are all related.