I opened an account with DIRECTFX 11 september 2014.
The 1th february 2017 I requested a withdrawal 6334USD. The sameday I received Fom Mr Darrel an email informing they have received the withdrawal request in the amount of $6,334 and asking to allow 2-3 business days for processing before funds are dispersed.
I sent 3 email requesting why my withdrawal is not processed and the funds are still in my MetaTrader account. I had no reply.
I chatted with DIRECTFX the 3th february and they told me the withdrawal will be completed in few hours. I chatted again the 6th february and they told me to call 2 hours later so Mr Darrell will come back.
I tried to chat again for speaking with Darrell but the chat is busy and for 1 hour I receive the same message
"All agents are currently assisting others. Your estimated wait time is 0 minutes and 30 seconds. Thank you for your patience."
Maybe DIRECTFX is scamming their customers but for sure is not processing the withdrawal request
The 1th february 2017 I requested a withdrawal 6334USD. The sameday I received Fom Mr Darrel an email informing they have received the withdrawal request in the amount of $6,334 and asking to allow 2-3 business days for processing before funds are dispersed.
I sent 3 email requesting why my withdrawal is not processed and the funds are still in my MetaTrader account. I had no reply.
I chatted with DIRECTFX the 3th february and they told me the withdrawal will be completed in few hours. I chatted again the 6th february and they told me to call 2 hours later so Mr Darrell will come back.
I tried to chat again for speaking with Darrell but the chat is busy and for 1 hour I receive the same message
"All agents are currently assisting others. Your estimated wait time is 0 minutes and 30 seconds. Thank you for your patience."
Maybe DIRECTFX is scamming their customers but for sure is not processing the withdrawal request