I had a few trades open including USDNOK, with my Stoploss and take profit intact how ever the trades were "stopped out" put when I looked at price action price never reached there I contacted them to try just clear the air and have them explain how this was possible. What they said didn't really make sense
Here is our conversation:
Me:
Hi,
I made these 4 trades between 22:00 - 23:00 I set the respective stoplosses to:
EURJPY.dma - 115.111
USDHKD.dma - 7.75828
USDNOK.dma - 8.36350
USDSGD.dma- 1.36648
All these 4 trades stopped me out, but when I go to my charts it shows price never reached those levels, Please explain to me how this is possible, I have attahced a pdf file with the screenshots of the trades I took. The red dotted line shows the initial position my stoploss was before I was "stopped out".
Thanks.
---------------------------------
response
TDMarkets: This happens because the candlesticks they are averages, so they average the price instead. But if you put a straight line graph, you will see that there is no problem
Pls put a straight line graph to investigate & come back to me
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Their response does not make logical sense to me, I just need proper explanation before I accuse them of something that is my fault
Here is our conversation:
Me:
Hi,
I made these 4 trades between 22:00 - 23:00 I set the respective stoplosses to:
EURJPY.dma - 115.111
USDHKD.dma - 7.75828
USDNOK.dma - 8.36350
USDSGD.dma- 1.36648
All these 4 trades stopped me out, but when I go to my charts it shows price never reached those levels, Please explain to me how this is possible, I have attahced a pdf file with the screenshots of the trades I took. The red dotted line shows the initial position my stoploss was before I was "stopped out".
Thanks.
---------------------------------
response
TDMarkets: This happens because the candlesticks they are averages, so they average the price instead. But if you put a straight line graph, you will see that there is no problem
Pls put a straight line graph to investigate & come back to me
------------------------
Their response does not make logical sense to me, I just need proper explanation before I accuse them of something that is my fault