In normal situations you are correct @oscarra , but in our situation Windsor Brokers had the BI information on all Clients' contacts, all communication and information related to the clients accounts were exchanged only with the BI, and whenever a client called them inquiring about his account they blocked him and referred him back to the BI, even more the client finds the BI calling him instantly asking him why did he called Windsor Brokers without getting back to him first. We have hundreds of online forms showing this as evidence, we also have emails and calls from Windsor referring the inquiring clients back to the BI without giving them a sing information about their account.