Admiral Markets automatically opens Opposite position because of low free margin

AdmiralMarkets

AdmiralMarkets.com Representative
Messages
4
Regarding the Admiral Markets

Situation: you try to go LONG (buy), but your broker opens opposite SHORT (sell) position instead, because your free margin is too low.

Admiral markerts answer: this is due Hedge.

Hedge can not be switched off.
Is it normal automatic hedge ?

You always need to monitor your free margin, if your margin will be too low, then Admiral markets will open opposite position for you
Hello there,

Please specify your trading account number.
We will check the information
 

Arjani

Private, 1st Class
Messages
43
Hello there,

Please specify your trading account number.
We will check the information
Hi,

30150230


It is the old issue: 2019 July 12 th.
Log files indicates hedge. But MT5 mobile does not have any option to choose hedge, which closes one position and opens opposite.


Regards
 

4evermaat

2nd Lieutenant
Messages
1,872
It is the old issue: 2019 July 12 th.
That makes a big difference. And was worth mentioning in the first or 2nd post of this thread.

Log files indicates hedge. But MT5 mobile does not have any option to choose hedge, which closes one position and opens opposite.
MT5 has both hedge mode and "netting" mode. Netting mode is actually the professional standard and all exchanges, etc use this accounting method to track exposure. But popularity of mt4 made the hedging mode popular among some retail traders.

But the client is supposed to open their own trades (manually or using EA). Nothing should be auto-opened from the broker unless there were standing instructions in place for that. Nothing should be auto-closed unless there is either standing instructions or a specific reason like margin call/stop out.
 

Arjani

Private, 1st Class
Messages
43
That makes a big difference. And was worth mentioning in the first or 2nd post of this thread.



MT5 has both hedge mode and "netting" mode. Netting mode is actually the professional standard and all exchanges, etc use this accounting method to track exposure. But popularity of mt4 made the hedging mode popular among some retail traders.

But the client is supposed to open their own trades (manually or using EA). Nothing should be auto-opened from the broker unless there were standing instructions in place for that. Nothing should be auto-closed unless there is either standing instructions or a specific reason like margin call/stop out.
I meant hedging on this MT5 mobile app.
If I buy then buy, no options to open hedge while ticking some adjustements.
 

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Arjani

Private, 1st Class
Messages
43
1) take your screenshots/video of your evidence from the desktop computer. Easier to see the entire email thread.

2) screen record 100% of your trading sessions (desktop or mobile). So that you are not caught off guard without first-hand evidence.

3) even if you insist on trading from your mobile, refer to #2.

4) re-think how you choose your broker. Look at this article: https://www.forexpeacearmy.com/comm...ime-of-prime-the-keys-to-understanding.59542/

Why people insist on relying on clever marketing and even regulatory status instead of looking deeper at the broker's business model is beyond me. Keeps the scam folder server busy though :(
Here it is.
My name fluctuate.
And admiral encourage to close profitable positions.
Why ? It this a part of their newbie trading course ?
 

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Arjani

Private, 1st Class
Messages
43
Margin level 105% is not acceptable, please close positions.
I will decide myself what it is acceptable.
I am taking the risk, not the broker.
Newbie will follow advices and end in deep red.
 

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Arjani

Private, 1st Class
Messages
43
Constanct encouragement to close positions while margin level is good (more 100%) is against unexperienced trader.
It is not helping to make profit, it is making to loose and confuse.
 

4evermaat

2nd Lieutenant
Messages
1,872
Margin level 105% is not acceptable, please close positions.
I will decide myself what it is acceptable.
I am taking the risk, not the broker.
Newbie will follow advices and end in deep red.
A broker does have a right to implement risk policies to protect itself. And to inform the client in advance of these measures. The important thing is to state in their PDS or account details what the margin level / stop levels are for the account. And be consistent.

In fact, at least they do send an email alert. But the client can also calculate these things themselves and keep track.

But maybe the broker could re-word the alert text differently. Just alert that the margin level is below xxx% and advise the trader to check their open positions. Not necessarily provide specific trading advice (open/close trades). @AdmiralMarkets what do you think of this?
 

Arjani

Private, 1st Class
Messages
43
These small bugs placed into trading system (by accident of course, right ?), and not fixed, right ?
Ok, just be careful with bugs.
It is like sticks put in to the wheels, while riding already not easy trading road.
 
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