Problem Doo Prime Confiscated $255.73 Profit & Blocked MT5 Access Account

[Muhammad Shaban]

I am submitting a formal public dispute regarding Doo Prime
(Client ID: 2011615)
Account #10001254
Email: forexjob73@gmail.com).

All trades were executed manually and legitimately under live market conditions, resulting in a total earned profit of $255.73. However, Doo Prime arbitrarily confiscated the entire $255.73 profit using a generic "Balance Correction" label and returned only the initial deposit.

Key Evidence & Violations:

Wallet History & Deposit/Withdrawal Proof: I possess official email confirmations and Doo Prime Client Portal Wallet transaction records proving the initial deposit, the generated profit, and the subsequent unauthorized $255.73 deduction labeled as "Balance Correction"

Access Denial & Blocked MT5:

Immediately after seizing the profits, Doo Prime disabled/blocked my MT5 trading platform access to prevent me from retrieving full tick-level trading logs and execution statements.

No Technical Justification: For over 2 months, no server audit logs, order execution timestamps, or proof of policy violation have been provided.
Blocking client account access and stripping legitimate profits without technical evidence is an unacceptable practice that violates international financial fair-treatment guidelines.

Demand: Immediate restoration of the withheld $255.73 to my wallet/account. I have formally escalated this case to regulatory authorities including Seychelles FSA, Mauritius FSC, and Labu
an FSA.

 

[FxMaster]

I am submitting a formal public dispute regarding Doo Prime
(Client ID: 2011615)
Account #10001254
Email: forexjob73@gmail.com).

All trades were executed manually and legitimately under live market conditions, resulting in a total earned profit of $255.73. However, Doo Prime arbitrarily confiscated the entire $255.73 profit using a generic "Balance Correction" label and returned only the initial deposit.

Key Evidence & Violations:

Wallet History & Deposit/Withdrawal Proof: I possess official email confirmations and Doo Prime Client Portal Wallet transaction records proving the initial deposit, the generated profit, and the subsequent unauthorized $255.73 deduction labeled as "Balance Correction"

Access Denial & Blocked MT5:

Immediately after seizing the profits, Doo Prime disabled/blocked my MT5 trading platform access to prevent me from retrieving full tick-level trading logs and execution statements.

No Technical Justification: For over 2 months, no server audit logs, order execution timestamps, or proof of policy violation have been provided.
Blocking client account access and stripping legitimate profits without technical evidence is an unacceptable practice that violates international financial fair-treatment guidelines.

Demand: Immediate restoration of the withheld $255.73 to my wallet/account. I have formally escalated this case to regulatory authorities including Seychelles FSA, Mauritius FSC, and Labu
an FSA.

I have a question: Do you have complaints against three different brokers?

 

[Muhammad Shaban]

I have a question: Do you have complaints against three different brokers?

To clarify: No, I am dealing with disputes against 2 brokers (Doo Prime & Taurex), not three. (The title mentioning Tickmill was a typo, which I have requested the moderators to correct).
To answer your question: I was testing the services and execution conditions of different brokers.
Doo Prime was my initial broker. When they arbitrarily confiscated my $1,250 profits and blocked my MT5 account under a vague "Gap Label" excuse, I decided to test Taurex.
Unfortunately, after switching to Taurex, I encountered a similar pattern of retroactive profit adjustments and execution disputes.
That is why I have separate active disputes escalated with both brokers and their respective regulators (Labuan FSA for Doo Prime, and Seychelles FSA / FCA context for Taurex). My strategy relies strictly on real-time platform parameters, and brokers should enforce risk limits at the server level, not cancel legitimate profits post-facto.