Discuss Exness.com

[fxDave2]

Exness pricing on EURCZK.. a long way from market.

I posted this earlier but it seems to have disappeared.. a great outcome so posting once more.
Exness prices were a few hundred pips out from all other brokers' markets for several days.. please refer to attached screenshots.
I discussed this with an Exness representative and was told they could set any prices they wanted, even unrelated to the real market on all other brokers; this had resulted in a stopped out trade of nearly $700AU and another trade (shown in the screen shot) also approaching stopout.. nearly emptying the account.
I wrote to complaints@exness.com and the response came back..
'Results of the orders affected by this issue were cancelled'. The stopped out trade and other closed losing trade had been zeroed and the account balance adjusted back to $1300AU +.. much better than the low balance anticipated!
So.. please consider contacting their complaints department and documenting the process here at forexpeacearmy (with good or bad outcome included), it could help others in similar situations.

 

[Exness]

I wrote to complaints@exness.com and the response came back..
'Results of the orders affected by this issue were cancelled'. The stopped out trade and other closed losing trade had been zeroed and the account balance adjusted back to $1300AU +.. much better than the low balance anticipated!
So.. please consider contacting their complaints department and documenting the process here at forexpeacearmy (with good or bad outcome included), it could help others in similar situations.

Dear fxDave2,


sorry for the delay with reply and thank you for the attention to our company and for the information provided.

I want to confirm that when client faces some technical issues in the terminal and it occurred from our side we are always ready to help.

Every client can makes a request and ask technical specialist to check his trade.

We analyze every client's request and trying to solve it fast.

EXNESS specialists are constantly working to improve all of the company's services and to increase the stability of the company's equipment.

 

[Exness]

Analytics

In the short term, the euro may fall to the 1.03 level

On March 18, we expect the US Federal Reserve to reject the "show patience" phrase when planning to preserve the federal funds rate at a low level. The US regulator is most likely to increase it to 0.5% on June 17, 2015.

In the next 1-1.5 years, the US dollar will certainly continue to be one of the strongest currencies in the world, which is also due to the weakness of the euro and the currencies of developing countries. The employment growth in the US (which exceeds 200 thousand people per month), in the long term will increase the GDP growth rate from the current 2.4% to 3% per annum. Growth of aggregate demand in the United States will in turn accelerate the inflation in the country to 1.5% -2.0% in the medium term.

This week, we expect a reduction in the EUR/USD pair to the 1.03 level, in the GBP/USD pair- to the 1.46 level, and an update in the USD/JPY pair's high to around the 122 level this year.

On March 19, attention should be paid to the Swiss National Bank meeting. Against the background of the EUR/CHF pair falling in March, the national regulator can reduce the key interest rate to minus 1%, which will bring about a growth in the USD / CHF pair above the 1.0240 level.

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.

 

[Exness]

EXNESS takes the lead with the release of audited funds and trading volumes

EXNESS has today called on the retail Forex industry to become more transparent regarding broker funds and trading volumes, so that traders can assess the financial strength of brokers and their ability to withstand market shocks.

George Tsaparillas, Director of Global Strategy and Business Development of EXNESS, comments: “This year has already been a testing time for retail Forex brokers, with many suffering losses on the back of January’s volatility in the Swiss Franc. At present, the industry is far too opaque, with traders often having no visibility of the financial performance of their broker. We believe traders deserve more transparency and that is why we are today releasing audited figures for our funds and trading volumes.”

EXNESS has today released its trading volumes, client withdrawals and partners’ rewards for the period 1 October to 31 December 2014, in addition to figures for EXNESS’ own funds on 20 January 2015. All figures are audited by Deloitte, one of the world’s leading auditing firms.

EXNESS’ trading volumes for the period were US$536 billion, with average monthly trading volumes of US$178 billion, 7% higher than the average trading volumes for the previous months in 2014.

Total client withdrawals during the period October to December 2015 were US$42 million, averaging US$14 million being withdrawn by EXNESS clients each month. Rewards paid to clients for introducing new traders to EXNESS totalled US$6.8 million over the three month period.

On 20 January 2015, EXNESS’ total funds stood at US$66 million, of which US$51 million was EXNESS’ own funds. These figures were audited after compensation was paid to clients for negative client account balances as a result of the fall in the Swiss Franc earlier in January.

George Tsaparillas comments: “With the release of these audited figures, EXNESS is one of the most transparent retail Forex brokers in the industry. Our trading volumes remained high in the final quarter of last year and, with a substantial level of own funds relative to our trading volumes, traders have a visible measure of the financial strength of the company.” Learn more about the report on EXNESS website.


Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.

 

[Exness]

EXNESS supports a project to save the polar bear in the Arctic

In cooperation with the World Wide Fund for Nature (WWF) Russia, EXNESS is supporting the "Save the Polar Bear" project in Republic Yakutia (Russia). The campaign is set to start in March 2015.

As part of the project EXNESS will allocate funds to support patrols of the Bear Islands (Medvezhyi Islands), which are home to up to 15 ancestral bear dens, and will finance the purchase of field equipment for inspectors (GPS units, binoculars, uniforms, cameras) and fuel for the snowmobiles. In the middle of March female bears with cubs leave the dens, so it is an especially important time to protect them.

Experts estimate that no more than 25,000 polar bears remain in the world and their number shrinks with each passing year. Large-scale poaching and climate change are to blame. Due to the melting of Arctic sea ice, the polar bear is losing its natural habitat.

The bears live on ice floes and hunt for seals - their main source of food - on them.

Learn more about other WWF projects supported by EXNESS at
https://www.exness.com/social-responsibility-wwf/


Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.

 

[cloudfour]

withdrawing

Dear Michael Levin,
thank you for your answer here.

As you have seen I have a very positive view on your service, but what you are saying about withdraw is not completely correct.

You say "automatic withdraw" can't be completed because I have commissions from other users, i received commissions back from who introduced me, and used more sources to deposit and so on. True and understandable.
The problem is that also normal withdraw can't be done "as you like".

As I clarified with your staff also for "manual managed withdraw" is necessary to
- calculate the percentage from each source
- proceed with withdraws from the last one to the first one.

I have been refused several times withdraws managed by humans, and I had to get crazy to calculate percentages and find out 2 years ago how I deposit money.

This is an answer from your staff:
<<Dear Client,
Your withdrawal was rejected because you were not following our rules about Proportionality of the withdrawal.
You have deposited by Credit Card and now that amount needs to be withdrawn first. After that you will be able to withdraw by Moneybookers and Alert Pay.
We brings our apologize for the inconvenience.
With best regards,
Exness Support Team.>>

I want to make clear to who reads, that here the problem is not that Exness is not paying as at the end I succeded to withdraw my money, but that they have a sick system to manage withdraws in case you just have two sources of payment, or someone pays you back commissions or you receive them from someone else.
I lost a whole night to manage the withdraw... and that rules are simply stupid.

In my opinion Exness is a trustable broker with great conditions, but has to seriously review withdraw policy to avoid headaches its to customers.

I can't stress enough with above point on withdrawal part. Plus, they have crazy term in which if you do not withdraw within 30 days of your first initial withdrawal, you can't withdraw until 90 days are over. Also, you may withdraw your money only 30 days after the last deposit.

 

[Exness]

Dear cloudfour,

Thank you for you post. I would like to clarify the situation.

If the client deposits through a bank card, they have to cancel the deposit and withdraw the profit if there is any left after the cancellation. The cancellation itself takes 3-5 business days to process. The profit will be withdrawn through bank wire.

'You may withdraw your money only 30 days after the last deposit'. This only applies to the withdrawal of profit: the client may withdraw the profit through bank wire after the cancellations of all bank card deposits providing that 30 days has passed from the last bank card deposit. The period of 30 days has been implemented to ensure the security of the clients' funds in EXNESS.

Apart from that, if the client does not have enough funds to cancel all deposits back to their bank card, they can withdraw all of it through bank wire only after 90 days has passed from the deposit. This is the only case where the 90 days' period is applied.

I hope the reply covers all the points raised in your post. If not, please do not hesitate to ask more.

 

[BravoA]

Dear AlexanderD,

As i have already informed your our specialists aware of the situation. The special task was created.

Please, wait for a while. When the decision is found, I will post here a comment and also you will receive a notification by Email.

alexanderd has not recieved anymore notice from exness.
result like stated before : exnesspaid ~2000USD of comission - while it should have been ~4000USD

because there was no realtime tracking while there was technical problems adding the account to the IB group the manual calculation team took i nice fee for calculating

alexanderd cannot proof this to 100% this has to be said too

 

[Exness]

alexanderd has not recieved anymore notice from exness.
result like stated before : exnesspaid ~2000USD of comission - while it should have been ~4000USD

because there was no realtime tracking while there was technical problems adding the account to the IB group the manual calculation team took i nice fee for calculating

alexanderd cannot proof this to 100% this has to be said too

Hello BravoA,

Thank you for bringing this matter to our attention.

I will search for previous correspondence with AlexanderD and assign our technical specialists to re-investigate the partnership reward issue.

We will send our reply to AlexanderD's personal email registered in EXNESS and post a comment here as well as soon as possible.

If you have any further questions, we would be glad to answer.

 

[Exness]

EXNESS partners enjoy Malaysia Grand Prix

The EXNESS team attended the PETRONAS MALAYSIA GRAND PRIX this weekend and took the opportunity to develop its important relationship with our south-east Asian partners in Vietnam, Malaysia, Indonesia and Thailand; discussions were focussed on the exciting developments that partners can expect from EXNESS going forward and the development of cooperation between all members.

Our invited partners had the exciting opportunity to meet the IRBR Team Principal Christian Horner, as well as the Red Bull drivers Daniel Ricciardo and Danil Kvyat for an autograph session. The IRBR team members welcomed our EXNESS partners at the Sepang circuit. The invited partners also had the opportunity to tour the team’s garage before the race and were able to see the engineering team in action working on the car.

EXNESS looks forward to continuing our fruitful relationship with our south-east Asian partners in the future and is grateful for their support.

Learn more about partnership of EXNESS and Infiniti Red Bull Racing https://www.exness.com/infiniti-redbullracing.