Mohammad khanzadeh
Recruit
- Messages
- 1
Account Blocked for Over Two Months, Forced to Close – No Resolution (Case #13214274)
I have been a Forex.com client from Canada. In mid-May 2026, I updated my address on file, after which Forex.com initiated a “security re-verification” process and blocked my account.
For over two months, I contacted support repeatedly through live chat and email, but none of these interactions led to any resolution. Every time I followed up, I got vague responses and no clear timeline. My case number is #13214274, in case anyone from Forex.com is monitoring reviews.
After two months of getting nowhere, I had no choice but to close my account with Forex.com entirely.
This is unacceptable for a regulated broker. Two months of unresponsive support over a routine address update forced a client to walk away. I’m posting this publicly because internal support channels completely failed me. I’d caution other traders to think twice before trusting this broker with a smooth account experience.
I have been a Forex.com client from Canada. In mid-May 2026, I updated my address on file, after which Forex.com initiated a “security re-verification” process and blocked my account.
For over two months, I contacted support repeatedly through live chat and email, but none of these interactions led to any resolution. Every time I followed up, I got vague responses and no clear timeline. My case number is #13214274, in case anyone from Forex.com is monitoring reviews.
After two months of getting nowhere, I had no choice but to close my account with Forex.com entirely.
This is unacceptable for a regulated broker. Two months of unresponsive support over a routine address update forced a client to walk away. I’m posting this publicly because internal support channels completely failed me. I’d caution other traders to think twice before trusting this broker with a smooth account experience.
