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Hello Forex4you start scaming ,they scam my money too
they do not pay take profit ,and always sl changed,they do this untill margin call happened and after that they said
we do not find any eror
please read this and inform others about forex4you ...
https://www.forexpeacearmy.com/comm...er-eglobal-forex-com-big-problem-or-sc.47062/
Greetings.
Answer for your post was provided in a link specified above.
Case from 2016.09.02 and 2016.09.07 – yes, you are correct, for Buy orders TakeProfit will be activated, if Bid price will be more than or equal to the price of execution. But order can be executed only by existing price. When you are closing Buy order, you are selling currency, this means that someone has to buy it by price that you have selected. If this price will be changed while executing, order cannot be filled.
Dear Client,
Please find below the system logs (GMT time) for your reference:
02-09-2016 12:29:39.157; 3293417-Classic2; Order 31924738 TRIGGERED TakeProfit SELL 400K EUR/USD if BID > 1.1215
02-09-2016 12:29:40.558; 3293417-Classic2; Order 31924738 REJECTED TakeProfit SELL 400K EUR/USD if BID > 1.1215. Reason: Price expired.
02-09-2016 12:29:39.157; 3293417-Classic2; Order 31925720 TRIGGERED TakeProfit SELL 500K EUR/USD if BID > 1.1215
02-09-2016 12:29:40.558; 3293417-Classic2; Order 31925720 REJECTED TakeProfit SELL 500K EUR/USD if BID > 1.1215. Reason: Price expired.
As already described above take profit orders are executed for the requested price or better, please see Take profit trigger conditions below:
1. Take profit order is a SELL trade (closure of a BUY order) then Take profit trigger is as follows - send for execution if Market BID price >= Take profit order price.
2. Take profit order is as BUY trade (closure of a SELL order) then Take profit trigger is as follows – send for execution if Market ASK price <= Take profit order price.
One of our core values at Forex4you is transparency and honest execution, therefore average execution time is always published and available on the company’s website, please see (Pic#4) or follow the link http://www.forex4you.com/en/clients/dashboard/ .
You can see that according to the graph above the average execution speed is more than 1 second fr the Classic account type.
Regarding take profit execution for orders #31944826 and #31944832 we have already provided you with a detailed answer for the specified period of time, where the requested execution price for the orders in questions was in fact available. However, according to our tick history the price was available only for 756 milliseconds (Pic#5) at the first trigger and just 251 milliseconds (Pic#5) at the next trigger, and this was again less than the average time that it takes to execute the order, and hence the orders were rejected, since the price had already expired..
Regarding the Regulation rules 4.10.2, please be informed that the paragraph provides a technical description of the order processing not execution and must be read in context with the whole paragraph 4.10.
Regarding your question on Stop Loss execution please see order trigger conditions below:
2. Stop loss order is as BUY trade (closure of a SELL order) then STOP loss trigger is as follows – send for execution if Market ASK price > Stop Loss order price..
Take profits with positive slippage:
#3293417 requested price to buy @ 1.1272, executed @ 1.1270.
Stop loss with negative slippage:
#31866221 requested price to buy @ 1.1302, executed @ 1.1305
#31867761 requested price to buy @ 1.1302, executed @ 1.1305
Concluding our investigation and the above provided information, we have arrived to the decision that your orders had been executed according to our terms and conditions and there has been no technical fault while processing them. As result we find no grounds to reimburse your account for any losses incurred.