Profits turning into losses!
As a 'trade picker' this robot has been really good!
There is an issue though of winning trades (some substantial) being closed out as losses!
I have contacted Support twice in the last seven days, about this issue.
So far they have failed to reply, so I am telling it here!
Below are copies of the two e-mails I have sent to Support.
*********************************
Hi support,
Last Thursday I sent you the e-mail below, to which I have not yet received any reply!
****************************
Last week's e-mail
I have been running Forex Growth Bot on a demo account and it has opened a series of trades
which at one time were showing a very large profit.
It seems to close out the trades very quickly when they go the wrong way, which is great!
However, it just does not work as well when a trade is well into profit!
Trades with large profits have not been closed out and have ended with fairly large losses.
It has closed out 6 trades for a profit of $158 and 5 trades for a loss of $148, leaving just $10 profit.
Theses 11 trades were at one time showing profits, into the hundreds of dollars.
There are still 5 trades open with profits of around $470, which at one time just 2 of these trades were showing
well over $400 of profit.
Those 2 particular trades are now showing only $236 of profit and still not closed out!
Any thoughts about this and can it be cured?
************************************************
E-mail 2
Since then it has got much worse!
It has now done a total of 40 trades on the EUR/USD!
It has closed 10 trades which were in profit for a total of + $176.01.
It has closed 32 losing trades for a total loss of - $648.00.
Over 95% of these losing trades were at one time showing a profit!
Quite a few of them at one time had substantial profits, yet they were allowed
by the Forex Growth Bot robot to end up as losers!
The largest single loss is over $53.00!
At this moment there are still 8 EUR/USD open trades, showing a combined profit
of over $1,400.00!
Because it is a demo, I am letting them run to see what happens.
I am sure though the robot should not be letting substantial profits turn into losses, before it closes a trade out.
If this was a live account I would have been manually closing some of the trades.
I think you will agree, traders do not buy robots and then expect to have to sit watching, ready to close the trades, to prevent losses.
So far as I can see, Forex Growth Bot seems to pick winning trades, which is what I want.
I then want it to be able to close trades when they are in a winning position.
I do not want to request a refund, but unles this problem is sorted, I will end up doing just that!
End of e-mails to Support!
***************************
If they can sort this problem, I think they have got a real winner.
PS Yesterday, it did the same thing on my live account, it picked out winning trades and closed them out as losers. The only winning trade in the sequence, I closed manually.
As a 'trade picker' this robot has been really good!
There is an issue though of winning trades (some substantial) being closed out as losses!
I have contacted Support twice in the last seven days, about this issue.
So far they have failed to reply, so I am telling it here!
Below are copies of the two e-mails I have sent to Support.
*********************************
Hi support,
Last Thursday I sent you the e-mail below, to which I have not yet received any reply!
****************************
Last week's e-mail
I have been running Forex Growth Bot on a demo account and it has opened a series of trades
which at one time were showing a very large profit.
It seems to close out the trades very quickly when they go the wrong way, which is great!
However, it just does not work as well when a trade is well into profit!
Trades with large profits have not been closed out and have ended with fairly large losses.
It has closed out 6 trades for a profit of $158 and 5 trades for a loss of $148, leaving just $10 profit.
Theses 11 trades were at one time showing profits, into the hundreds of dollars.
There are still 5 trades open with profits of around $470, which at one time just 2 of these trades were showing
well over $400 of profit.
Those 2 particular trades are now showing only $236 of profit and still not closed out!
Any thoughts about this and can it be cured?
************************************************
E-mail 2
Since then it has got much worse!
It has now done a total of 40 trades on the EUR/USD!
It has closed 10 trades which were in profit for a total of + $176.01.
It has closed 32 losing trades for a total loss of - $648.00.
Over 95% of these losing trades were at one time showing a profit!
Quite a few of them at one time had substantial profits, yet they were allowed
by the Forex Growth Bot robot to end up as losers!
The largest single loss is over $53.00!
At this moment there are still 8 EUR/USD open trades, showing a combined profit
of over $1,400.00!
Because it is a demo, I am letting them run to see what happens.
I am sure though the robot should not be letting substantial profits turn into losses, before it closes a trade out.
If this was a live account I would have been manually closing some of the trades.
I think you will agree, traders do not buy robots and then expect to have to sit watching, ready to close the trades, to prevent losses.
So far as I can see, Forex Growth Bot seems to pick winning trades, which is what I want.
I then want it to be able to close trades when they are in a winning position.
I do not want to request a refund, but unles this problem is sorted, I will end up doing just that!
End of e-mails to Support!
***************************
If they can sort this problem, I think they have got a real winner.
PS Yesterday, it did the same thing on my live account, it picked out winning trades and closed them out as losers. The only winning trade in the sequence, I closed manually.
Last edited: