Problem JustMarkets Arbitrarily Freezing Withdrawal (5+ Days) - Account 1300398371

[FxMaster]

Dear Ahmedhassan838383,

Thank you for reaching out.

We sincerely apologise for the delayed response and appreciate your patience while we reviewed your case.

Please be informed that your withdrawal request was undergoing an internal review on our side. Our Trading Department was carefully monitoring and evaluating your recent trading activity to ensure full compliance with the Company’s policies and security procedures. Once the review was completed, an official update was sent to your registered email address.

As stated in Clause 5.3.8, the withdrawal processing time may exceed 2 (two) business days in cases where a transaction is subject to enhanced monitoring, the account is under periodic review, or the Company is conducting a detailed assessment of the client’s trading operations. In such situations, the Company will process the withdrawal immediately after the review or survey has been finalised.

Your withdrawal had been processed and successfully completed.

As a reminder, please do not cancel your pending withdrawal requests or submit multiple new withdrawals, as this may cause additional delays in the reviewing and processing of the transactions.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

You may also find helpful information and guidance in our HelpCenter:

https://get.justmarkets.help/hc/en-us

Best regards,
Gary Miller,
Customer Success Manager

@Ahmedhassan838383, check and update us.