Tasha17
Recruit
- Messages
- 2
To the Global Trading Community, FPA Moderators, and Fellow Traders,
I am officially lodging this complaint with immense physical pain, zero remaining financial options, and absolute resolve. I am exposing the cruel, unethical, and predatory actions of JUSTMARKETS (Just Global Markets Ltd, FSA Seychelles License No: SD088) and their IB WAZ.
For NEARLY 3 MONTHS (since May 18, 2026), JustMarkets and IB Waz have actively stonewalled, delayed, and washed their hands clean to siphon, lock, and withhold my hard-earned capital while leaving me financially devastated during a severe medical crisis.
I have been a loyal client with JustMarkets for over 5 YEARS. Today, I am exposing the raw facts, transaction evidence, ticket logs, broken support promises, and contractual self-incrimination used by JustMarkets and IB Waz to retain my funds.
ITEMIZED BREAKDOWN OF JUSTMARKETS & IB WAZ'S VIOLATIONS
Trapped Capital: $1,801.69 USD (~RM 7,200) | Incident Date: May 18, 2026 | Ticket: (CAS-6136624-T4B0G0) - CAS-6152613-X5Y5W3 | Status: 3 Months Unresolved
1. AUTHORIZED BASELINE & INCIDENT (MAY 18, 2026):
Prior to the breakdown, my account established a clear manual behavioral baseline. I deposited $150.00 USD, executed standard trades, and successfully withdrew a profit of -$155.00 USD, building my equity to $88.00+ USD.
2. SERVER OVERLOAD & CRITICAL PLATFORM MALFUNCTIONS:
During the outage period, the platform suffered severe backend failures that directly disrupted my trading activities:
• System Freezing and Glitches During Profit Closing: When I attempted to close my open positions that were currently in profit, the platform glitched, froze, and abruptly crashed. As a result, I was unable to secure my profits.
• Inability to Capture Screen Recordings/Screenshots: Due to the severe nature of the UI Masking Freeze and system crash, the entire terminal locked up completely, rendering hardware functionalities unresponsive and physically preventing me from capturing screen recordings or screenshots of the incident happening right before my eyes.
• Forced Closure at a Loss & Unwarranted Stop-Outs: When the platform reconnected or recovered, my positions had been closed at a substantial loss. In some instances, the system executed forced 'stop-outs' directly caused by the artificial slippage and latency during the system crash.
• Unauthorized 'Ghost Entries': More alarmingly, during the period of the outage, multiple unauthorized positions ("ghost entries") were automatically opened without my consent or command, which further depleted my account equity.
As a client, I expect a reliable trading environment. The failure of their system to execute my trade closures and the occurrence of unauthorized entries represent a clear breach of service reliability.
3. SILENT GATEWAY QUEUE LOOP & EXTRACTION:
Due to backend gridlock, JustMarkets failed to send a SINGLE real-time email invoice or deposit receipt. While the terminal appeared frozen, their overloaded backend gateway entered an automated processing queue loop, silently and repeatedly extracting 11 consecutive deposits totaling USD 1,801.69 (RM 7,200) directly from my bank account.
4. BROKEN PROMISES, FALSE ASSURANCES & 3-MONTH STONEWALLING:
To make matters worse, JustMarkets Support explicitly indicated during early communications that a refund would be issued to resolve this backend processing error. However, instead of processing the promised refund, they gave continuous evasive excuses, dragged the investigation out for nearly 3 months under contradictory timelines, and have now completely gone silent—leaving the promised refund unpaid and actively ignoring all further communications.
5. CONTRACTUAL LEGAL TRAP (SELF-INCRIMINATION BY JUSTMARKETS):
In denying compensation, JustMarkets cited Clause 4.1.7 ("In exceptional circumstances, where the server is overloaded, the order execution time may take longer") and Clause 9.10 ("practices commonly used in the market").
BY EXPLICITLY QUOTING CLAUSE 4.1.7, JUSTMARKETS HAS FORMALLY ADMITTED THAT THEIR SERVER SUFFERED AN OPERATIONAL OVERLOAD. This exonerates my personal device 100% and legally binds JustMarkets to absolute institutional liability. Furthermore, under Clause 9.10 and international market practice, full financial restitution is mandated when a broker's server failure strips a client of capital. Denying compensation after 3 months is a direct, fraudulent breach of their own Client Agreement.
6. IB WAZ'S NEGLIGENCE & COMPLICITY:
Instead of escalating this critical technical error directly to Account Managers (AM) or Treasury Executives, IB Waz has chosen to ignore my desperate pleas, also my messages, and continue profiting off trading commissions off my network activity while leaving a stranded client helpless.
7. OFFICIAL REFUSAL & FINAL RESPONSE NOTICE (JULY 2026):
On July 23, 2026, JustMarkets Live Support (Agent 'Ara') officially issued a final written refusal stating: "We consider this matter closed internally..." and directed me to escalate the issue to the FSA Seychelles. This official statement confirms that JustMarkets has exhausted internal resolution options, refused accountability for their server overload (Clause 4.1.7), and formally closed the case without returning my trapped funds ($1,801.69 USD). Screenshot of this official response is attached as evidence.
THE HUMAN IMPACT, MEDICAL CRISIS & FINANCIAL HARDSHIP:
To everyone reading this: I am currently suffering from a disc scoliosis and unable to work. The trapped USD 1,801.69 (RM 7,200) was my absolute last life savings meant for medication, and basic survival.
AS OF TODAY, MY BANK ACCOUNT BALANCE STANDS AT EXACTLY RM 34.39.
For almost 3 months, I have been pushed to the absolute wall. I have no money left for basic sustenance or medication because JustMarkets chose to lock my capital.
DEMAND FOR RESOLUTION & REGULATORY ESCALATION:
Given that these losses were strictly caused by platform malfunction rather than market risk, I demand the following immediate actions:
1. Immediate technical audit and voiding of all unauthorized "ghost entries" and invalid forced stop-outs.
2. Full release, reimbursement, and refund of RM 7,200 ($1,801.69 USD) back into my account.
3. Official regulatory complaints remain active and escalated with FSA Seychelles under ongoing review.
To my fellow traders in Malaysia and globally: BE WARNED. If JustMarkets can weaponize legal clauses and stall a refund for 3 months against a 5-year loyal client suffering from a physical sickness, your capital is NOT safe.
I request the FPA Traders Court and Scam Resolution Team to intervene and compel JustMarkets to process an immediate refund.
I am officially lodging this complaint with immense physical pain, zero remaining financial options, and absolute resolve. I am exposing the cruel, unethical, and predatory actions of JUSTMARKETS (Just Global Markets Ltd, FSA Seychelles License No: SD088) and their IB WAZ.
For NEARLY 3 MONTHS (since May 18, 2026), JustMarkets and IB Waz have actively stonewalled, delayed, and washed their hands clean to siphon, lock, and withhold my hard-earned capital while leaving me financially devastated during a severe medical crisis.
I have been a loyal client with JustMarkets for over 5 YEARS. Today, I am exposing the raw facts, transaction evidence, ticket logs, broken support promises, and contractual self-incrimination used by JustMarkets and IB Waz to retain my funds.
ITEMIZED BREAKDOWN OF JUSTMARKETS & IB WAZ'S VIOLATIONS
Trapped Capital: $1,801.69 USD (~RM 7,200) | Incident Date: May 18, 2026 | Ticket: (CAS-6136624-T4B0G0) - CAS-6152613-X5Y5W3 | Status: 3 Months Unresolved
1. AUTHORIZED BASELINE & INCIDENT (MAY 18, 2026):
Prior to the breakdown, my account established a clear manual behavioral baseline. I deposited $150.00 USD, executed standard trades, and successfully withdrew a profit of -$155.00 USD, building my equity to $88.00+ USD.
2. SERVER OVERLOAD & CRITICAL PLATFORM MALFUNCTIONS:
During the outage period, the platform suffered severe backend failures that directly disrupted my trading activities:
• System Freezing and Glitches During Profit Closing: When I attempted to close my open positions that were currently in profit, the platform glitched, froze, and abruptly crashed. As a result, I was unable to secure my profits.
• Inability to Capture Screen Recordings/Screenshots: Due to the severe nature of the UI Masking Freeze and system crash, the entire terminal locked up completely, rendering hardware functionalities unresponsive and physically preventing me from capturing screen recordings or screenshots of the incident happening right before my eyes.
• Forced Closure at a Loss & Unwarranted Stop-Outs: When the platform reconnected or recovered, my positions had been closed at a substantial loss. In some instances, the system executed forced 'stop-outs' directly caused by the artificial slippage and latency during the system crash.
• Unauthorized 'Ghost Entries': More alarmingly, during the period of the outage, multiple unauthorized positions ("ghost entries") were automatically opened without my consent or command, which further depleted my account equity.
As a client, I expect a reliable trading environment. The failure of their system to execute my trade closures and the occurrence of unauthorized entries represent a clear breach of service reliability.
3. SILENT GATEWAY QUEUE LOOP & EXTRACTION:
Due to backend gridlock, JustMarkets failed to send a SINGLE real-time email invoice or deposit receipt. While the terminal appeared frozen, their overloaded backend gateway entered an automated processing queue loop, silently and repeatedly extracting 11 consecutive deposits totaling USD 1,801.69 (RM 7,200) directly from my bank account.
4. BROKEN PROMISES, FALSE ASSURANCES & 3-MONTH STONEWALLING:
To make matters worse, JustMarkets Support explicitly indicated during early communications that a refund would be issued to resolve this backend processing error. However, instead of processing the promised refund, they gave continuous evasive excuses, dragged the investigation out for nearly 3 months under contradictory timelines, and have now completely gone silent—leaving the promised refund unpaid and actively ignoring all further communications.
5. CONTRACTUAL LEGAL TRAP (SELF-INCRIMINATION BY JUSTMARKETS):
In denying compensation, JustMarkets cited Clause 4.1.7 ("In exceptional circumstances, where the server is overloaded, the order execution time may take longer") and Clause 9.10 ("practices commonly used in the market").
BY EXPLICITLY QUOTING CLAUSE 4.1.7, JUSTMARKETS HAS FORMALLY ADMITTED THAT THEIR SERVER SUFFERED AN OPERATIONAL OVERLOAD. This exonerates my personal device 100% and legally binds JustMarkets to absolute institutional liability. Furthermore, under Clause 9.10 and international market practice, full financial restitution is mandated when a broker's server failure strips a client of capital. Denying compensation after 3 months is a direct, fraudulent breach of their own Client Agreement.
6. IB WAZ'S NEGLIGENCE & COMPLICITY:
Instead of escalating this critical technical error directly to Account Managers (AM) or Treasury Executives, IB Waz has chosen to ignore my desperate pleas, also my messages, and continue profiting off trading commissions off my network activity while leaving a stranded client helpless.
7. OFFICIAL REFUSAL & FINAL RESPONSE NOTICE (JULY 2026):
On July 23, 2026, JustMarkets Live Support (Agent 'Ara') officially issued a final written refusal stating: "We consider this matter closed internally..." and directed me to escalate the issue to the FSA Seychelles. This official statement confirms that JustMarkets has exhausted internal resolution options, refused accountability for their server overload (Clause 4.1.7), and formally closed the case without returning my trapped funds ($1,801.69 USD). Screenshot of this official response is attached as evidence.
THE HUMAN IMPACT, MEDICAL CRISIS & FINANCIAL HARDSHIP:
To everyone reading this: I am currently suffering from a disc scoliosis and unable to work. The trapped USD 1,801.69 (RM 7,200) was my absolute last life savings meant for medication, and basic survival.
AS OF TODAY, MY BANK ACCOUNT BALANCE STANDS AT EXACTLY RM 34.39.
For almost 3 months, I have been pushed to the absolute wall. I have no money left for basic sustenance or medication because JustMarkets chose to lock my capital.
DEMAND FOR RESOLUTION & REGULATORY ESCALATION:
Given that these losses were strictly caused by platform malfunction rather than market risk, I demand the following immediate actions:
1. Immediate technical audit and voiding of all unauthorized "ghost entries" and invalid forced stop-outs.
2. Full release, reimbursement, and refund of RM 7,200 ($1,801.69 USD) back into my account.
3. Official regulatory complaints remain active and escalated with FSA Seychelles under ongoing review.
To my fellow traders in Malaysia and globally: BE WARNED. If JustMarkets can weaponize legal clauses and stall a refund for 3 months against a 5-year loyal client suffering from a physical sickness, your capital is NOT safe.
I request the FPA Traders Court and Scam Resolution Team to intervene and compel JustMarkets to process an immediate refund.
