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Discuss TheFXMentor.com

General discussions of a financial company

AsstModerator

FPA Forums and Reviews Admin
Messages
5,709
I don't see any zero star reviews for your site. Zero stars require manual editing and are accompanied by some sort of note explaining why the review has been set to zero stars.

I see one review from June 2021 without any rating. No rating reviews have no effect on the score.
 

thefxmentor

TheFxMentor Representative
Messages
8
I don't see any zero star reviews for your site. Zero stars require manual editing and are accompanied by some sort of note explaining why the review has been set to zero stars.

I see one review from June 2021 without any rating. No rating reviews have no effect on the score.
Ah yes. You are correct. I must have assumed it was zero stars. It is actually a 1 star review (the one from Maverick12 on June2nd). I am just asking because it is not really a review of my work and only of an isolated two minute interaction. I don't mind if it stays there but is there any way that it can NOT weigh the average score down? It just feels a tad unfair. In any case I understand your decision.

Kind regards,
Alex
 

AsstModerator

FPA Forums and Reviews Admin
Messages
5,709
He paid, he got very upset for some reason, he canceled. Although his interaction was limited, it was enough to form an opinion.

Reviews are weight by guest vs signed-in user, age of the review, and, if there is a scam alerts thread connected to the review, by the evidence presented by both sides. Note that only the reviewer has the option to open such a complaint. Some people may call this one-sided, but more and more scam complaints are losing weight on attached reviews due to lack of evidence.

Recoding review moderation and opening the floor to debates between companies and reviewers over how much each review should have its weight adjusted would change my job from "hasn't had a vacation in almost 15 years" to "will never have time to sleep again." I'd prefer to completely get rid of all reviews than do that.
 

thefxmentor

TheFxMentor Representative
Messages
8
He paid, he got very upset for some reason, he canceled. Although his interaction was limited, it was enough to form an opinion.

Reviews are weight by guest vs signed-in user, age of the review, and, if there is a scam alerts thread connected to the review, by the evidence presented by both sides. Note that only the reviewer has the option to open such a complaint. Some people may call this one-sided, but more and more scam complaints are losing weight on attached reviews due to lack of evidence.

Recoding review moderation and opening the floor to debates between companies and reviewers over how much each review should have its weight adjusted would change my job from "hasn't had a vacation in almost 15 years" to "will never have time to sleep again." I'd prefer to completely get rid of all reviews than do that.
OK, I understand. Although I do have to say that getting attacked by a scammer and having that weigh on the image of my firm and service on your site does feel slightly unfair. But like I said, in any case I understand and thank you for your time and response. Have a great day!
 
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