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Tickmill.com

Discussion in 'Forex Brokers' started by Administrator, Feb 14, 2012.

  1. adel omar

    adel omar Recruit

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    hello, i have a problem with tickmill, why u close my orders before it hitt the target TP, i have contacted with ur support they excusess by slippage , how come u refound me one orders that didn't hittTP and ignore others
    are you Market maker broker as these act is always come from market maker, all proof and screenshots attached
     

    Attached Files:

  2. adel omar

    adel omar Recruit

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  3. Tickmill

    Tickmill Tickmill Representative

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    Dear Adel Omar,

    We appreciate your messages and we will post our response publicly in the forum so everything will be transparent. We can assure you that we investigated your case with the utmost seriousness as we pride ourselves on fast, reliable price feeds with excellent order execution. We contacted the relevant department in regards to your mentioned trades and this is was our conclusion.

    On the screenshots you have shared it can be seen that some of your trades received some negative slippage while some others received some positive slippage. As far as slippage is concerned, there is nothing much we can do since as an STP broker we don’t have the capabilities to interfere to our client's trades, we simply clear them and re-translate quotes we get from our various Liquidity Providers.

    We have refunded you one trade that was executed with an incorrect price. We only refund clients whenever there is some sort of issue from our side which can be verified, documented, explained and resolved in a very short period of time between both parties. This was the case with your mentioned trade.

    With any refund of any specific trade, there has to be a valid reason in order to compensate a client. Aside from the trade which we compensated, your other trades which you have executed were closed correctly and there is nothing much we can do.

    We remain at your disposal should you require any further assistance in this matter.
     
  4. IrwanI

    IrwanI Master Sergeant

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    Ok, there is the reply.
     
  5. Tickmill

    Tickmill Tickmill Representative

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    Tickmill started the year with a bang, by reporting a record $146.7bn trading volume in the first quarter of 2017, while posting an all-time high $61.5bn trading volume in March only. See our latest developments, new features and sponsored events in the article below:https://goo.gl/K8sVJP
    [​IMG]
     
    IrwanI likes this.
  6. kerkacem

    kerkacem Recruit

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    i no accepted i make last week tickmil forex demo race i make rank 13 and win
    $15
    but to day whene make the list remove my name whay
    i dont now whay this broker is very very bad is layer
    the customer support is very bad
     
  7. Tickmill

    Tickmill Tickmill Representative

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    Hello Kerkacem,

    Thank you for writing to us.

    You were removed from the Forex Demo Race contest, as your participation and win, did not comply with the contest Terms&Conditions. In order to take part in the contest, each participant has to have a validated Client Area account, as stated in the rules. Unfortunately, on further examination, it came out that you did not have one. We do hope that you take part in the next lap. You can read more about the Terms&Conditions HERE.

    Best wishes,
    Team Tickmill
     
  8. kerkacem

    kerkacem Recruit

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    i read the terms and conditions i never see this each participant has to have a validated Client Area account
    i shore is add only i read before wen you win need register account only
     
  9. Tickmill

    Tickmill Tickmill Representative

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    We are excited to welcome Korean to our continuously growing range of website languages following rapid expansion in the Asia Pacific region.

    We extend a heartfelt ‘thank you’ to all our South Korean Clients for their continued support and loyalty. https://goo.gl/kgspdG


    [​IMG]
     
    IrwanI likes this.
  10. bigdolly

    bigdolly Sergeant Major

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    Great news will definitely share it with my Korean fellows, there are not many FCA regulated brokers operating there.
    Btw when are you going to introduce BTC? Got an email from you, would like to get more details on that.


     

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