Problem Unresolved 108+ Days Withdrawal/Refund Delay - XM Global (Account #3438388)⁠

[Dilanm]

Broker Name: XM Global Ltd

Account ID: #3438388

Disputed Amount: 180 USDT

Status: Pending Resolution / Regulatory Complaint Filed with FSC Belize

Description:

I deposited 180 USDT to XM Global. Due to extended account verification delays, my funds have been locked for over 108 days (since May 13, 2026). I have provided a complete and transparent AML audit trail showing the legitimate origin of funds (Al Ansari Card -> Bybit -> Binance -> XM).

Despite sending all requested verification documents and escalating the matter through support, XM has failed to complete the verification or issue a manual refund of my original 180 USDT deposit back to my crypto wallet.
I have formally lodged a regulatory complaint with FSC Belize and am posting here to request immediate intervention from XM Management to release my funds.

 

[FxMaster]

Broker Name: XM Global Ltd

Account ID: #3438388

Disputed Amount: 180 USDT

Status: Pending Resolution / Regulatory Complaint Filed with FSC Belize

Description:

I deposited 180 USDT to XM Global. Due to extended account verification delays, my funds have been locked for over 108 days (since May 13, 2026). I have provided a complete and transparent AML audit trail showing the legitimate origin of funds (Al Ansari Card -> Bybit -> Binance -> XM).

Despite sending all requested verification documents and escalating the matter through support, XM has failed to complete the verification or issue a manual refund of my original 180 USDT deposit back to my crypto wallet.
I have formally lodged a regulatory complaint with FSC Belize and am posting here to request immediate intervention from XM Management to release my funds.

Can you share the latest reply you received from them?

 

[Dilanm]

.

 

[Dilanm]

Can you share the latest reply you received from them?

Shortly after creating this thread, XM Support responded via email stating:


"Regarding your crypto deposit issue, kindly check your email within the next 24 hours either from our side or from our processors so you can initiate the refund process."

They requested the Binance Pay transaction details, which I have already provided (Order ID: 448066903513792512). I also confirmed with XM Live Chat, and they stated the AML team is currently reviewing it and sent a direct reminder.

I am currently awaiting the payment processor's refund link within the promised 24-48 hour window. I will update this thread as soon as there is further progress or if the refund is processed.

 

[FxMaster]

Shortly after creating this thread, XM Support responded via email stating:


"Regarding your crypto deposit issue, kindly check your email within the next 24 hours either from our side or from our processors so you can initiate the refund process."

They requested the Binance Pay transaction details, which I have already provided (Order ID: 448066903513792512). I also confirmed with XM Live Chat, and they stated the AML team is currently reviewing it and sent a direct reminder.

I am currently awaiting the payment processor's refund link within the promised 24-48 hour window. I will update this thread as soon as there is further progress or if the refund is processed.

Keep us updated, mate

 

[stan90]

Shortly after creating this thread, XM Support responded via email stating:


"Regarding your crypto deposit issue, kindly check your email within the next 24 hours either from our side or from our processors so you can initiate the refund process."

They requested the Binance Pay transaction details, which I have already provided (Order ID: 448066903513792512). I also confirmed with XM Live Chat, and they stated the AML team is currently reviewing it and sent a direct reminder.

I am currently awaiting the payment processor's refund link within the promised 24-48 hour window. I will update this thread as soon as there is further progress or if the refund is processed.

any updates ?'