Reviews
Hi all
I like the star system on one hand, but the reviews themself have much to be desired.
And yet the review ends as slightly deceptive not purposely but people don't fully understand what 4-5 starts means.
And yet 3 stars does not look so good at first glance especially for new users looking for the 5 star broker / service etc.
So I would like to provide my idea:
1.Change the meaning of the starts as follows:
Overall Experience:
- 1 star = bad (scam or had bad experience)
- 2 start = fair (perhaps not a scam, but yet not very good either.
- 3 stars = good (not a scam or have not been scammed believed things are as they should be)
Each broker would have a rating of exactly how many stars of each they have received in a review, (NOT JUST AN AGGREGATE) of the overall reviews.
Secondly we need to know what level of customer service people believe they received from the broker
Cutomer Service
- 1 star = bad (lack of communication or further communications seems to confirm they are a scam and/or no help at all)
- 2 start = fair (needs much improvement not very good or very little)
- 3 stars = good (as expected or as it should be)
Third we need to know how you rate the withdraw process and if there are any problems here:
Withdraw Process
- 1 star = bad (scam cannot withdraw money or serious problems with the withdraw process)
- 2 start = fair (needs improvement or had trouble withdrawing money)
- 3 stars = good (as expected or as it should be)
So in essence you could look up a broker profile sort of like ebay as oppose to reading all the reviews and looking for 5 stars, you could get an idea of the profile at a glance
It would be much easier to look at review if people simply saw for example:
Broker-A
- Overall Experience = 3 stars = 10
- Customer Service = 2 stars = 10
- Withdraw Process = 2 stars = 10
Broker- B
- Overall Experience = 3 stars =10
- Customer Service = 2 stars =9
- Customer Service = 1 star =1
- Withdraw Process = 3 stars =9
- Withdraw Process = 2 stars =1
Or something similar.
I think the current rating of 4 and 5 are sort of non essential because I the main topic of the review is to see mainly if people have good experience,if they have reliable customer service solutions and people to help them, and if they are going to steel your money.
And similarly the 3 levels of Bad,Fair,Good should also be sufficient for this and adding more tiers to see an overall picture of the broker or service at a glance.
This way you can see quickly which brokers has the higher rating more accurately.
Currently having 10 reviews of 5 stars and 10 reviews of 0 or 1 star which might produce and overall 3 star rating is not good enough.
I don't know how the aggregate is calculated but it's not a very good star system in my opinion.
I like reading the reviews but it takes sooo long to do so and especially if your reading through a company that has lots of reviews, and high stars, but also lots of negative reviews as well.
This creates confusion for new traders and old.
The at a glance star system would provide more targeted information at a glance and then you can read those reviews if desired.
Anyhow thats all I know
What do you think ?