XM review: Regulations, Platforms, Features and Ratings.
5 star XM broker review by Kiran, India
What is XM Forex?
XM Group is a regulated broker founded in 2009, with oversight from multiple reputable regulatory bodies. These include CySEC (Cyprus), FSC (Belize), FSCA (South Africa), CMA (Kenya), FSC (Mauritius), FSA-S (Seychelles), CMA (UAE). DFSA (Dubai, UAE), and FSC (British Virgin Islands). Regulation by these authorities ensures that XM adheres to strict financial and operational standards, offering traders an extra layer of protection.
XM trading offers full edition of the popular MT4, MT5 platforms which includes numerous proprietary indicators. XM TV provides daily forex news videos and market analysis, also available as an audio podcast.
Additionally, XM clients can benefit of Autochartist, Analyzzer, and ideas from Trading Central and of course the MetaTrader marketplace.
Please note that the products, services, and features (such as maximum leverage and the availability of crypto CFDS) shown here vary between the XM entities. For further information, please visit the XM website.
Please read XM Reviews below and share your live trading experiences with this broker.
Broker Details
| Minimum Trade Size: | 0.01 |
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| Maximum Leverage: | 1000:1 * |
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| Minimum to Open Live: | $5 |
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| Established: | 2009 |
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| Address: | 12 Richard & Verengaria Street, Araouzos Castle Court, 3rd Floor, 3042 Limassol, 3042, Cyprus |
| Contact: | support@xm.com |
| Regional offices: | |
| Regulators: | FSC #8557558 , CySEC #120/10, CMA (Kenya) #233, FSC Mauritius #GB23202700 , FSA-S #SD190 , FSCA #49976, CMA #20200000322 , DFSA #F003484, BVI FSC #SIBA/L/25/1182 |
| Prohibited countries: | Show all >> |
| Trading platforms: | MT4, MT5, XM App |
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| Web Trading: | ✅ Yes |
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| Mobile Trading: | ✅ Yes |
| Currencies: | (55+) |
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| CFD: | (940+) Gold, Silver, Stocks, Stock Indexes, Oil, Other Commodities |
Trading Conditions |
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| EAs/Robots: | ✅ Yes |
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| News Trading: | ✅ Yes |
| Scalping: | ✅ Yes |
| Deposit Methods: | Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Neteller, Skrill |
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| Withdrawal Methods: | Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Neteller, Skrill |
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XM Most Helpful Customer Reviews
Fast Withdrawal, Good Customer Service, and Honest Broker
The customer service is so helpful and there is no price manipulation. I hope XM could improve more by applying a fix rate deposit such as $1 = Rp.10.000 so trader could trade with more balance and espescially there is no spread from the local depositor.
PLEASEEE. IF YOU ARE A SERIOUS TRADER, DON'T TAKE THE BONUS ACCOUNT. Because there is a lot of rules that you need to obey in order to trade at XM. Most problem is came out from the bonus account user who against the rule.
XM is a honest and trusted broker, i recommended this broker for you all -BR141
Trading with them Since 2020, great broker.
Good overall broker
i did compare spreads myself.
Regarding deposit and withdrawal, i used skrill, deposit was literally instant, withdrawal took 30min max.
Chat support is good, agents respond pretty fast and are aware of the details, i liked it too.
what i didn't like was the MT5 platform, the news tab wasn't working, i had to keep switching windows to stay updated, i hate that.
and autochartist can't be integrated with the XM MT5 account, live chat agents couldn't help me regarding these two matters.
and the XM mobile app, it is not good at all and way too simple, I had to use MT5 mobile app if i wanted to do some decent analysis on the go.
overall, XM is a good broker and i liked my experience despite these downsides, but had to leave XM for a better platform at another broker.
Inability to use the proposed leverage effect
I have investigated the issue related to your review and I can confirm that any actions taken in relation to your trading account with our Company were correctly and fully in line with our Company's Terms and Conditions of business.
Particularly, I can confirm that the leverage ratio in your trading accounts is set to 1:100 and you will no longer be eligible to participate in any trading bonus programs, due to risk management procedures and the nature of your trading activity.
As per my investigation, the trading patterns and trading behavior in your trading accounts were indicating that you were exploiting the applicable leverage ratio of the said trading accounts aiming to solely benefit financially during trading hours where market volatility is significantly high.
In view of the above, I would also like to inform you that the same trading conditions will apply to any new trading account(s) registered with our Company.
Thank you
Possibly the best retail forex broker globally! Absolutely superb service!
I joined and got validated on XM in early February 2020. I began trading with a fairly decent account that has since grown close to 190% largely due to the ability to utilize my strategy on their ultra low standard accounts where the spreads are low - based on the industry average - above average spreads favourable for most assets.
Customer care - 5/5
The customer care service is just a button away in the members area! Available in under a minute from clicking the button. They are quick to guide and assist on whatever you ask them.
Access to funds - Settlement/Withdraw - 5/5 - Industry best
Withdraws or settlements typically take under 2 hours via the MOBILE MONEY(AIRTEL OPTION) which is quite fair. I also notice that the currency conversion rate is taken at market.
Education - 5/5 - Industry best
The research and metrics shared via their research and education is surely quite the best. The only broker that can compare to them is IG but still XM beats them at indepth analysis. Believe me when I say so as I am in research and analysis in my dayjob.
Final Comment:
I respect other people's reviews but those trying to tarnish XM. Please step up to the challenge or opt for another broker but don't bring it down especially when their services are surely unprecedented! I overall give them a 5/5 - 100%
Recent User Reviews of XM
XM account suspended with $130 balance
However, I am posting here to request compliance to manually review my logs and return my $130
Xm team send me automatically message thay my account has no remaining balance.. but on 10th July they messaged me that my account is suspended and any remaining balance in can withdraw but when I withdrawn amount my account was blacklisted and it can't log in.. I send many mails to xm . And they automated replied that my account has no remaining balance. After that on 25th August Xm support messaged me that any remaining balance will be returned to my original funding source and on 4th September xm informed that 130$ of my initial deposit return to my trading account.. but my account is blacklisted then how can I withdraw . I again mail xm and they replied my account has no remaining balance.. I have all proofs of screen shot.. kindly Say to Xm that return my 130$ to my original funding source as soon as possible.
XM Confiscated My Profits and Blocked My Withdrawal!
XM Wiped My Deposit, Blocked My Email & Refused Evidence
We’re sorry to read about your experience and understand the seriousness of the concerns you have raised regarding the platform’s performance, your account, and the subsequent account termination.
Please note that ForexPeaceArmy is not an official support channel of XM. However, based on the account details provided, we have been able to locate your account, and your case will be thoroughly investigated by the relevant team.
We take the allegations regarding execution, server performance, and account handling seriously. The circumstances surrounding the reported incident, including the trading activity and account records, will be reviewed based on the available information and applicable procedures.
We also note your reference to a regulatory complaint. We cannot comment publicly on the details of an ongoing regulatory matter, but the relevant team will review your concerns internally.
A member of our team will contact you directly once the investigation has been completed with an update regarding your case.
XM Team
BIG. FAIR. HUMAN.
XM NFP No Ticks/Platform Disruption
I had a 0.2 Lots XAUUSD SellStop order at 4455.00 with TP at: 4400.00 (Order ID: #287711957) set around 30 mins before NFP
At 12:30 GMT+0, NFP news got released but the platform stopped providing ticks on Gold, while other trading instruments were working fine
Eventually, ticks were gone and Gold chart/pricing was frozen for several minutes. Consequently, my SellStop was executed at 4392.28 (6272 pips worse) and was immediately closed at 4391.46, noting that price was already below my TP level
Moreover, when prices resumed, XM experienced platform disruption from 12:30 till around 13:15-13:20 GMT+0, during which access to the XM app was lost and I was unable to login, nor I could reach to live support (even without any sign in) as I was receiving error messages like:
"We are currently experiencing some technical difficulties..." / "Live chat is currently unavailable due to scheduled maintenance..."
Conclusion: My expected profit of 1100 USD was eventually reduced to 16.40 USD
Thus, I escalated a case to XM team to compensate me with the difference of 1083.60 USD that was lost due to their pricing/platform issues
However, after providing their support teams with all the required information (MT5 & XM App logs) + Screenshots + Video recordings, the response I received today from their support is to "specify what time was the issue faced" which I had already specified in my initial email. Also, I contacted their live chat but they seem ungrateful, unhelpful and evasive of my questions on "how to escalate a formal complaint". Instead, they kept on replying that I forward/send an email to support lol
At the current stage, I'm waiting for their official investigation response in regards to my fair compensation request. Depending on the decision, I will further escalate the matter to their Compliance team, followed by FC & FSC (under which my account is registered)
In short, please be cautious of those mishaps with XM platform. I've been trading with them for quite some time (Maybe 1-2 years now) and never had escalated any complaint. Yet, the only single time I encountered an issue, which was obviously caused on their end, they showed their true colour in handling my complaint & the level of customer satisfaction/retention they're really after...
I guess it sums up the "care" XM provides its clients with...shame!
Thank you for sharing your feedback, and please accept our sincere apologies for the service disruption you experienced on Friday. We know how critical seamless access to your trading account and live market prices is, and we fell short of our standard.
We want to make things right. Our team is actively reviewing account activity during the disruption period to assess eligibility for reimbursement and resolution.
Please submit your account details to our Customer Experience team via bit.ly/4r803uP so an agent can review your specific case immediately.
In addition to individual account resolutions, we are already scaling our system capacity and strengthening our technical infrastructure to ensure this does not happen again. Thank you for your patience as we work to rebuild your trust.
XM Team
BIG. FAIR. HUMAN.
Problem with my XMTrading account
In June and July 2026, my account had two cases of unauthorized access.
A crypto withdrawal of 330,967 JPY was approved to a wallet I do not know.
I never registered this wallet, and I have never deposited crypto before, so I was very surprised.
I already sent all evidence to my Problem thread in the FPA
s forums.
After XMTrading talked about the IP address, they stopped replying to me.
I hope this problem will be checked carefully and my lost money will be returned.
Frequently Asked Questions
Is XM a good broker?
Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.
Additionally, we recommend to check recent XM broker community discussions: https://www.forexpeacearmy.com/community/tags/xmcom/
What is the minimum deposit for XM Broker?
How do I deposit money in to my XM broker?
- Login to XM broker members area.
- Select the deposit method (Credit and Debit cards, Neteller, Bank Wire Transfer or other).
- Select the XM account and specify the deposit amount.
- Enter the appropriate payment details.
How long does it take to withdraw from XM?
Then it may take another 2-5 business days for the bank to process wire or for card transaction to be reflected in your account.
For faster XM withdrawal you may opt for the e-wallet, this payment is received the same business day.
Can I withdraw XM bonus?
Check the terms and conditions of any bonus program before accepting a bonus.
Please note that bonus is not available for clients registered with EU/AU/Mena regulated entities.
How much can I withdraw from XM?
The maximum withdrawal amount from XM is determined by the payment method with Bank Wire limits being the highest.
Please be aware of the XM withdrawal priorities, if you deposited money with the credit card or e-wallet, then withdrawal is processed via the same method up to amount deposited before you are able to select other withdrawal methods.
Does XM allow scalping?
It is always a good idea to check fresh reviews on Forex Peace Army to see if traders recently encountered any serious problems with scalping using XM trading platforms.
https://www.forexpeacearmy.com/forex-reviews/7214/xm-forex-brokers.
What is XM zero account?
The trade off is a broker commission of $7 per lot round turn charged when opening the trade.
Some regions may have different account options.
Is XM a regulated broker?
- Belize Financial Services Commission (FSC) #8557558;
- Cyprus Securities and Exchange Commission (CySEC) #120/10;
- Mauritius Financial Services Commission (FSC) #GB23202700
- UAE Dubai Financial Service Authority (DFSA) #F003484
- UAE Capital Markets Authority (CMA) #20200000322
- Kenya Capital Markets Authority (CMA) #233
- South Africa Financial Sector Authority (SFSA) #49976
- Seychelles Financial Services Authority (FSA-S) #SD190
- British Virgin Islands Financial Services Authority (FSA-BVI) #SIBA/L/25/1182
Does XM charge commission?
- Micro Account and Standard account are commission free
- XM Zero account features ultra-thin spreads but charges commission of $7 per round lot traded payable at the order opening time
- Some regions may have other account types
What is XM leverage?
Higher leverage allows to trade the borrowed capital which increases both the profit potential and the risk of loss.
Some trading strategies like automated scalping may require high leverage while many professional traders do not use much leverage.
Please trade responsibly selecting the leverage based on your risk appetite and loss tolerance level. Some regions may only offer lower leverage.