Dear wanrupeng and FPA members!
We processed your claim and all the necessary corrections on the account were made, i.e. the required orders were annulled with their total loss restored on your balance, profitable orders were placed back with their total profit return. We sent you an official reply with the request to confirm that your claim is resolved. We also confirmed your withdrawal request as you requested.
At the same time you sent a claim to our regulator CRFIN without receiving our official reply to your request and when the problem was resolved, we were waiting for your reply, but did not receive any.
On 12/08/2014, you sent an email indicating you are willing to return my money; on the same day, I replied and specifically wrote:
Dear Sir/Madam,
I am glad to hear you have made the decision to reslove my complaint,
and I confirm I shall accept the offer and suggestion, on the condition you cancel order 18725841, 18726541 and18745732, and immediately reimburse my account with:
18725841 loss: $2512
18726541 loss: $3472
18745732 loss: $2660
and make my account total balance = $2512 + $3472 + $2660 = $8644
As soon as the agreed balance arrive in my account,
I shall take actions on my side to return the reputation to your company.
Many thanks.
Regards,
Yunni Long
So you have received my reply instead 'did not receive any' - this is LIE # 1.
Dear wanrupeng and FPA members!
For that reason we had to contact our bank to request to return the funds. So the withdrawal confirmation we had sent you before was real, but as you didn't want to solve the issue peacefully, we had to cancel the withdrawal and freeze the funds until the claim to our Regulator will be resolved.
1. Can you please provide a copy of wire transfer confirmation from the
BANK to prove you did complete the transfer on 14/08/2014 - the day Alena sent me the 'confirmation' which you claim to be 'real'?
2. Please explain how you are able to 'cancel' a bank wire transfer after
4 DAYS you completed it? I'm pretty sure everyone here, who has been dealing with financial industry for at least a decent while, will be trmendously interested in that. Or please tell me which bank you were using to send me the money
-
I will contact them myslef to obtain an official bank letter to expose you BIG FAT LIE # 2!
Dear wanrupeng and FPA members!
I should add that on August 18 we offered you to sign a mutual Settlement Aggrement as a consent of the intentions. But you did not accept the agreement. That is why the funds were frozen until we proceed with the dispute.
Can you please tell me which clauses in the Customer Agreement, like 'Customer must not post any negative reviews on the Company even the reviews prove to be true', entitle you with the rights to place exta conditions on customers's funds withdrawal request, and
THREATEN customers with the refusal of funds withdrawal if they don't do what you say?
And 'me not accept the agreement' causes 'why the funds were frozen until we proceed with the dispute' is the
LIE # 3, the real reason is: FBS,
a bully, who sees its customers as enemies and exploitable resources, cannot tolerate the fact the supposed-to-be stupid/craven customers have the guts and ability to challenge their lies, and they cannot accept the fact they have to be FORCED to admit their scamming tricks.
As for the so-named 'Settlement Agreement' offered by them, it is totally arrogant and unfair, not to mention it is not LEGIMATE in the first place - feel free to take a look:
Settlement Agreement
This Settlement Agreement is between D.S. acting in his capacity as Directior of the FBS Company (hereinafter "FBS Company") and Yunni Long (hereinafter "Customer").
Whereas, FBS Company and Customer have reached an understanding on the incident with deals execution from August 8, 2014 (claim ticket number LTK1221601642974X).
Therefore, in consideration of the mutual covenants and agreements contained
herein, the parties agree as follows:
1. Customer agrees to remove all the negative reviews on the Company regarding the above incident which she had published on the Internet. In case it is impossible to remove the review the Customer is obliged to publish a refutation and confirmation that the dispute is now fully resolved and the Customer does not have any complaints regarding this issue.
2. FBS Company shall transfer the remaining balance in the amount of $5850.04 from the trading account 360309 to the Customer's personal bank account the next business day after the Customer fulfills her obligations in accordance with p.1 of the present Agreement and informs the Company via e-mail.
3. In case the Company does not comply with the commitment in accordance with p.2 of the present Agreement the Customer has the right to refer to the Agreement and re-publish negative reviews, as well as to apply a complaint to CRFIN.
4. The Customer has the right to receive a copy of the present Agreement.
5. The Company has the right not to process the withdrawal of the remaining balance on the Customer's trading account until the Customer provides the Company with the signed copy of the present Agreement and removes all the negative reviews on the Company.
And to show my gesture, I even offered to my version of the 'Settlement Agreement' as below, which was ignored by FBS:
Settlement Agreement
This Settlement Agreement is between D.S. acting in his capacity as Directior of the FBS Company (hereinafter "FBS Company") and Yunni Long (hereinafter "Customer").
Whereas, FBS Company and Customer have reached an understanding on the incident with deals execution from August 8, 2014 (claim ticket number LTK1221601642974X).
Therefore, in consideration of the mutual covenants and agreements contained
herein, the parties agree as follows:
1. FBS Company shall transfer the remaining balance in the amount of $5850.04 from the trading account 360309 to the Customer's personal bank account the same business day after receiving a signed copy of this Agreement from the Customer.
2. Customer agrees to remove all the negative reviews on the Company regarding the above incident which she had published on the Internet after the Company fulfills its obligations in accordance with p.1 of the present Agreement and informs the Customer via e-mail with a copy of bank wire trasnfer confirmation. In case it is impossible to remove the review the Customer is obliged to publish a refutation and confirmation that the dispute is now fully resolved and the Customer does not have any complaints regarding this issue.
3. In case the Company does not comply with the commitment in accordance with p.1 of the present Agreement the Customer has the right to refer to the Agreement and re-publish negative reviews, as well as to apply a complaint to CRFIN.
4. The Customer has the right to receive a copy of the present Agreement.
5. The Company has the right to provide the present copy to the Internet if the Customer fails to remove all the negative reviews on the Company.