View attachment 35324 View attachment 35324 View attachment 35324 so you're FBS official? I already talked to Jack from support. someone from you also replied but didn't give back my money even I am an affiliate.here's my daily statement and account number, date, details.
Hello again!
Thank you for the provided screenshots of your Daily Statement. It will be of great help to prove you our words.
As we see it in our system, you have already contacted our Customer Support agent. We would like to quote his reply here:
“Please, kindly be informed that the orders in question were closed by Stop Out level. Such cases are regulated by the Customer Agreement:
3.6. Mandatory position closure.
3.6.2. The Company is entitled to mandatory closing of Client open positions without prior notification of the latter one, if a Margin level is lower than 20% of the necessary margin for maintaining open positions.
This is exactly what happened to your trading on account number 3637714. If you open Account History in your trading terminal and enable there 'Comment' column, you will see the following:
1352406735 so: 19.2%/0.9/4.8
1352411128 so: 19.2%/0.5/2.4
1352411282 so: 19.6%/0.9/4.8
1352412628 so: 15.2%/0.9/5.6
1352421997 so: 19.5%/1.1/5.6
The meaning of the comment is as follows: so: X %/ Y / Z– the order was closed by stop out (where : X % is the margin level at the time of order closure, Y – remaining funds at the time of order closure, Z – margin).
Thus, the orders under consideration were executed properly according to the rules and regulations set by the Customer Agreement and cannot be reconsidered.”
As you see, our manager didn’t allege that the Company has right to take the money if the trader has no sufficient margin. What has been explained to you is that the Server closed your orders automatically one by one as soon as the Margin level of the order decreased lower than 20% in order to prevent your account balance from going negative.
You are absolutely right, the closing price of your Sell orders was high, and this is exactly why your Sell orders were closed with loss.
As you may know, with short position (Sell) the investor expects that the price of the stock will decrease over time, at which point the trader will purchase the shares in the open market. But, unfortunately, with your Sell orders the price didn’t decrease, but went up.
Regarding your profit, unfortunately, as soon as your orders were closed by Stop Out, you had -8.54$ on your balance (i.e. your balance went negative).
Let’s calculate your profit:
Order 1352421997: (-16.23) Profit/Loss result and (-0.24) Swap.
Order 1352411282: (14.56) Profit/Loss result and (0.08) Swap.
Order 1352406735: (-6.09) Profit/Loss result and (-0.04) Swap.
Order 1352412628: (-15.90) Profit/Loss result and (-0.11) Swap.
Order 1352411128: (15.42) Profit/Loss result and (0.01) Swap.
Total: -16.23 - 0.24 + 14.56 + 0.08 - 6.09 - 0.04 - 15.90 - 0.11 + 15.42 + 0.01 = - 8.54$
Thus, we can state that your orders were executed correctly and your Profit/Loss was calculated accurately.
Our team appreciates your kind understanding!