Dear Stavro,
This is the first time I hear you, let me tell you something:
1)The issue that you couldn't verify my identity is just an excuse for 2 reasons: 1.1) You allowed me to fund the account ONLY after you verified my documents; 1.2) At the moment of the withdrawal I sent the same copy of the passport used when you opened my account and you refused it.
2) After you refused the photo of my passport you requested the scan, I sent it and from that moment it took more than 1 month to get my withdrawal processed (by the way I'm still waiting that my money hit my bank account).
3) During this month (actually more than 5 weeks) you replied every 7 days, what's the reason of that?
4) Why even other customers (here on fpa) are facing or have faced my same problem? Just a case?
This is the first time I hear you, let me tell you something:
1)The issue that you couldn't verify my identity is just an excuse for 2 reasons: 1.1) You allowed me to fund the account ONLY after you verified my documents; 1.2) At the moment of the withdrawal I sent the same copy of the passport used when you opened my account and you refused it.
2) After you refused the photo of my passport you requested the scan, I sent it and from that moment it took more than 1 month to get my withdrawal processed (by the way I'm still waiting that my money hit my bank account).
3) During this month (actually more than 5 weeks) you replied every 7 days, what's the reason of that?
4) Why even other customers (here on fpa) are facing or have faced my same problem? Just a case?