jibril2400
Private
- Messages
- 18
Before April 22, 2022, I contacted MONETAMARKETS to open an account, i told them i want a confirmation to know when my account has been FULLY VERIFIED and APPROVED because i did not want to deposit, trade and have withdrawal problems in future.
However, this is what i am currently facing now. This is my trading stat https://www.myfxbook.com/members/fx...-gabriel-4093618/9532259/y4sDEABnw6TErhdjIosQ
I deposited $10,000 on april 2022 after moneta markets CONFIRMED my account has been approved and verified, now after trading and growing my account a bit, games are being played when i requested a total account withdrawal. ( they did pay the small $200,$400.. withdrawals with no issues, but now i want to withdraw all my money, they start creating problems)
Initially, when i requested a withdraw for the $14,420, they told me i need to send in a picture holding my passport with my face showing. I thought this is a weird request because my account is FULLY VERIFIED AND APPROVED so why wasn't i asked this before i deposited money with them?? Nevertheless, i still sent this proof.
After i sent this, they then came up with a second excuse telling me to send them a VIDEO now, showing the passport front and back. Keep in mind, i am already getting frustrated at this point, because i can CLEARLY see games are being played now, but i still sent them the second proof request.
Thirdly, and this is where i lost it, they then sent me this third follow up email to send all this information below in italics
Please follow the instructions below to record videos in order to complete the procedure:
1. Please state your trading account number at Moneta Markets and your personal identification number.
2. Please hold the front and back side of your ID or other identification verification document flat to the camera for 3 seconds.
3. Please hold the front and back of the address verification document flat to the camera for 3 seconds.
4. Please provide documents and bank statements about your source of funds and wealth and point each page at the camera for 5-8 seconds.
5. Please tell me the trading account you often use at Moneta Markets and brief us about the profitability status of this account.
6. Please state the amount and date of your first deposit at Moneta Markets.
How can they be asking me for all this when they told me my account has been fully verified and approved? WHY didn't they ask me for all these documents before i deposited a WHOLE $10,000 into their damn platform?
The problem i am currently having with them at this point is that my bank DOES NOT give a hard copy of statement but ONLINE copy, and i have already sent them this with my address clearly written on this statement. Moneta Markets claim to be doing this against AML laws, but that is complete bull****, My WITHDRAWAL request is going straight back into the BANK ACCOUNT the deposit came from, and they can clearly see it on their end.
I need help here to these slimy people to process my withdrawal and not to steal my money, because it seems like that is their current goal. If these documents in italics above can STOP withdrawals, WHY don't they ask customers/clients for all these documents BEFORE they DEPOSIT money with them, but they won't, because they are trying to trap your funds and play stupid games with you.
MONETA MARKETS, PLEASE PROCESS MY WITHDRAWAL AS YOU HAVE NO RIGHT TO HOLD ON TO MONEY THAT IS NOT YOURS. FPA PLEASE HELP, I CANNOT LET THESE GUYS SCAM ME LIKE THIS.
However, this is what i am currently facing now. This is my trading stat https://www.myfxbook.com/members/fx...-gabriel-4093618/9532259/y4sDEABnw6TErhdjIosQ
I deposited $10,000 on april 2022 after moneta markets CONFIRMED my account has been approved and verified, now after trading and growing my account a bit, games are being played when i requested a total account withdrawal. ( they did pay the small $200,$400.. withdrawals with no issues, but now i want to withdraw all my money, they start creating problems)
Initially, when i requested a withdraw for the $14,420, they told me i need to send in a picture holding my passport with my face showing. I thought this is a weird request because my account is FULLY VERIFIED AND APPROVED so why wasn't i asked this before i deposited money with them?? Nevertheless, i still sent this proof.
After i sent this, they then came up with a second excuse telling me to send them a VIDEO now, showing the passport front and back. Keep in mind, i am already getting frustrated at this point, because i can CLEARLY see games are being played now, but i still sent them the second proof request.
Thirdly, and this is where i lost it, they then sent me this third follow up email to send all this information below in italics
Please follow the instructions below to record videos in order to complete the procedure:
1. Please state your trading account number at Moneta Markets and your personal identification number.
2. Please hold the front and back side of your ID or other identification verification document flat to the camera for 3 seconds.
3. Please hold the front and back of the address verification document flat to the camera for 3 seconds.
4. Please provide documents and bank statements about your source of funds and wealth and point each page at the camera for 5-8 seconds.
5. Please tell me the trading account you often use at Moneta Markets and brief us about the profitability status of this account.
6. Please state the amount and date of your first deposit at Moneta Markets.
How can they be asking me for all this when they told me my account has been fully verified and approved? WHY didn't they ask me for all these documents before i deposited a WHOLE $10,000 into their damn platform?
The problem i am currently having with them at this point is that my bank DOES NOT give a hard copy of statement but ONLINE copy, and i have already sent them this with my address clearly written on this statement. Moneta Markets claim to be doing this against AML laws, but that is complete bull****, My WITHDRAWAL request is going straight back into the BANK ACCOUNT the deposit came from, and they can clearly see it on their end.
I need help here to these slimy people to process my withdrawal and not to steal my money, because it seems like that is their current goal. If these documents in italics above can STOP withdrawals, WHY don't they ask customers/clients for all these documents BEFORE they DEPOSIT money with them, but they won't, because they are trying to trap your funds and play stupid games with you.
MONETA MARKETS, PLEASE PROCESS MY WITHDRAWAL AS YOU HAVE NO RIGHT TO HOLD ON TO MONEY THAT IS NOT YOURS. FPA PLEASE HELP, I CANNOT LET THESE GUYS SCAM ME LIKE THIS.
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