Original FPA Traders Court Submission:
I am submitting the case against: www.capitaloneforex.com
My Case is: I have opened account in end of July 2013. I have fund my account with 500eur by Skrill... When I would like to withdrawal some money on start of September 2013 and they told me that account is in USD currency (fund 500eur, they set account with 500USD). After few days of negotiations on emails and live chat they return me 500EUR of deposit to my Skrill... After this i would like to withdrawal more money but they always they were were pronounced to withdrawal. After some contacts they told me to make another 5lots of traded size for minimum opened time 5 days.... After this I have made few trades to reach 5 lots but after this they told me that I have made hedged positions and this is not allowing! Crazy, because it was not allowed from broker and also never written in any terms. I have made a lot of calls, send a lot of emails but they never get me back my earned money!
New thread in the Scam Alerts Folder:
Review is submitted by Miha on 03/04/14
The company was first contacted about the issue on 09/09/13 the last contact was on 01/17/14
Details: I never get reply on my emails about withdrawals (I send to different email in also in CC)! Always only by phone or live chat which I have not recordered :-(
I make a complaint to FSCL NZ which told me David Pegg David.Pegg@fma.govt.nz
A lot of times they have not answer on live chat when I have on their website from my IP.
Company representatives' emails: finance <finance@capitaloneforex.com>
support <support@capitaloneforex.com>
Enrico Falchi <enrico@capitaloneforex.com>
Samir Beool <beool@capitaloneforex.com>
Jason <jason@capitaloneforex.com>
Debbie Jeffares On behalf of Capital One Forex Limited NZ <debbie@teamacura.co.nz>
Rhonda Singleton Enquiries Administration Manager <rhondasingleton@fscl.org.nz>
I am submitting the case against: www.capitaloneforex.com
My Case is: I have opened account in end of July 2013. I have fund my account with 500eur by Skrill... When I would like to withdrawal some money on start of September 2013 and they told me that account is in USD currency (fund 500eur, they set account with 500USD). After few days of negotiations on emails and live chat they return me 500EUR of deposit to my Skrill... After this i would like to withdrawal more money but they always they were were pronounced to withdrawal. After some contacts they told me to make another 5lots of traded size for minimum opened time 5 days.... After this I have made few trades to reach 5 lots but after this they told me that I have made hedged positions and this is not allowing! Crazy, because it was not allowed from broker and also never written in any terms. I have made a lot of calls, send a lot of emails but they never get me back my earned money!
New thread in the Scam Alerts Folder:
Review is submitted by Miha on 03/04/14
The company was first contacted about the issue on 09/09/13 the last contact was on 01/17/14
Details: I never get reply on my emails about withdrawals (I send to different email in also in CC)! Always only by phone or live chat which I have not recordered :-(
I make a complaint to FSCL NZ which told me David Pegg David.Pegg@fma.govt.nz
A lot of times they have not answer on live chat when I have on their website from my IP.
Company representatives' emails: finance <finance@capitaloneforex.com>
support <support@capitaloneforex.com>
Enrico Falchi <enrico@capitaloneforex.com>
Samir Beool <beool@capitaloneforex.com>
Jason <jason@capitaloneforex.com>
Debbie Jeffares On behalf of Capital One Forex Limited NZ <debbie@teamacura.co.nz>
Rhonda Singleton Enquiries Administration Manager <rhondasingleton@fscl.org.nz>