MiliC8
Private, 1st Class
- Messages
- 28
FPA has the power of exposure for an offending broker. Reputation is the soft spot as I’ve discovered. Thanks to FPA. Please find email from FO with specific reference to Unique Reference Number & acknowledgement of receipt of complaint by offending broker. Please safeguard my personal info. Cheers again.
Dear Mrs. Mili Tekiva Clayton,
In reply to your e-mails received on the 12 thof March 2018, we would like to inform you that if you wish to submit acomplaint to the Financial Ombudsman of Cyprus against a financial business regulated by the Cyprus Securities and Exchange Commission (CySEC) , weare forwarding you attached to this e-mail the complaint submission form, which you have to print it and fill it according to the generalinformation, provided that your complaint meets cumulatively theconditions for the submission of a complaint as mentioned on the first page of the complaint submission form.
The Complaint Form canbe submitted by e-mail and must be accompanied by a receipt of payment of the fee of twenty euro (€20). We recommend you to read carefully the following bank instruction before doing your payment.
When you make an international wire transfer (MT103 SWIFT) you are able to choose who pays for the transfer charges. Sending fees should always be paid by the sender. OUR and SHA are codes in a SWIFT document at field 71A ¨Details of Charges¨.
The OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full. Please note that you will have to pay any sending related fees, otherwise these will be deducted from the full amount you wish to send.
SHA (shared) means you only pay your bank’s outgoing transfer charges. We would receive your payment minus thecorrespondent (intermediary) bank charges. This will result your payment to arrive short into our account.
Kindly note that we cannot proceed to investigate your complaint unless the fee of 20 euro, determined by Law, is fully paid.
In addition, you need to provide us with a copy of your complaintsubmitted to the financial business against which your complaint is directed and the Unique Reference Number which wasprovided by the company when acknowledged receipt of your written complaint. The format of the Unique Reference Number is XXyyyynnnn (i.e. AB20151234). This reference number is a prerequisite to be provided by all financial businesses regulated by the Cyprus Securities and Exchange Commission (CySEC).
If you have any questions when completing your application please do not hesitate to contact the Financial Ombudsman Office for any further clarifications, office phone number +357 22848900.
Thankyou
Financial Ombudsman Office
Dear Mrs. Mili Tekiva Clayton,
In reply to your e-mails received on the 12 thof March 2018, we would like to inform you that if you wish to submit acomplaint to the Financial Ombudsman of Cyprus against a financial business regulated by the Cyprus Securities and Exchange Commission (CySEC) , weare forwarding you attached to this e-mail the complaint submission form, which you have to print it and fill it according to the generalinformation, provided that your complaint meets cumulatively theconditions for the submission of a complaint as mentioned on the first page of the complaint submission form.
The Complaint Form canbe submitted by e-mail and must be accompanied by a receipt of payment of the fee of twenty euro (€20). We recommend you to read carefully the following bank instruction before doing your payment.
When you make an international wire transfer (MT103 SWIFT) you are able to choose who pays for the transfer charges. Sending fees should always be paid by the sender. OUR and SHA are codes in a SWIFT document at field 71A ¨Details of Charges¨.
The OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full. Please note that you will have to pay any sending related fees, otherwise these will be deducted from the full amount you wish to send.
SHA (shared) means you only pay your bank’s outgoing transfer charges. We would receive your payment minus thecorrespondent (intermediary) bank charges. This will result your payment to arrive short into our account.
Kindly note that we cannot proceed to investigate your complaint unless the fee of 20 euro, determined by Law, is fully paid.
In addition, you need to provide us with a copy of your complaintsubmitted to the financial business against which your complaint is directed and the Unique Reference Number which wasprovided by the company when acknowledged receipt of your written complaint. The format of the Unique Reference Number is XXyyyynnnn (i.e. AB20151234). This reference number is a prerequisite to be provided by all financial businesses regulated by the Cyprus Securities and Exchange Commission (CySEC).
If you have any questions when completing your application please do not hesitate to contact the Financial Ombudsman Office for any further clarifications, office phone number +357 22848900.
Thankyou
Financial Ombudsman Office