Turnkey_Forex
TurnkeyForex Representative (unconfirmed)
- Messages
- 1
It is also clear that they have no intention of coming here to defend themselves. Around here it's called an admission of guilt.
Hi Rhukevhe!
Not replying to the thread is definitely not admission of guilt, it simply meant that we were taking time to thoroughly investigate your account situation with the Liquidity Provider. And Liquidity Providers take can anywhere from 4 - 6 weeks or more to investigate specific client issues.
The LP clarified that they had reasonable grounds to believe that the client (rhukevhe) was performing unauthorised activities and was trying to rig the system. Therefore, his account was flagged and all his position were closed. Description of the unauthorised activities is listed in TurnkeyForex Terms & Conditions Section 12. Rhukevhe was specifically flagged for activities listed under Section 12 (b) of the T&Cs.
“Excerpt from the T&C
12. Unauthorised Activities It is not permitted to use the services of TURNKEY FOREX for an activity that is not authorised. In using the services of TURNKEY FOREX, you agree and acknowledge that you will not use our products and services for any Unauthorised Activity. Descriptions of unauthorised activities are listed below. 'Unauthorised Activity' means any act, including but not limited to:
(b) Arbitrage: Arbitrage describes any trading result that is the outcome of actions that either eliminate the risk totally or significantly, usually abusing features provided by the TURNKEY FOREX.
ACTION: TURNKEY FOREX reserves the right to take the appropriate action in circumstances where the terms and conditions of this agreement have been breached. The consequences of breaching one or more of the conditions, deemed as 'unauthorized activities', could mean the suspension or closure of any or all trades”
For details please refer to this link: https://login.turnkeyforex.com/img/pdf/Turnkey_Forex_Customer_Agreement.pdf
Meanwhile the investigation was ongoing, we withdrew the client’s bank deposit as a gesture of goodwill and to demonstrate that we DO NOT SCAM clients for money. And Rhukevhe has confirmed that he received his bank deposit.
Other than the bank wire the client had also sent us a Bitcoin deposit. Since the nature of the deposit, we could not simply send out the BTC withdrawal without confirming the BTC wallet address. Rhukevhe never shared the wallet address with TurnkeyForex where he wanted his BTC fund withdrawal instead focused his time and energy to threateb and blame us.
We like to clarify the community since Rhukevhe was abusing our system and breached the agreement, we terminated his account.
Hope this clarifies the situation and @rhukevhe if you want more clarification on the situation, please email us at support@turnkeyforex.com
Thanks
Turnkey Forex
Not replying to the thread is definitely not admission of guilt, it simply meant that we were taking time to thoroughly investigate your account situation with the Liquidity Provider. And Liquidity Providers take can anywhere from 4 - 6 weeks or more to investigate specific client issues.
The LP clarified that they had reasonable grounds to believe that the client (rhukevhe) was performing unauthorised activities and was trying to rig the system. Therefore, his account was flagged and all his position were closed. Description of the unauthorised activities is listed in TurnkeyForex Terms & Conditions Section 12. Rhukevhe was specifically flagged for activities listed under Section 12 (b) of the T&Cs.
“Excerpt from the T&C
12. Unauthorised Activities It is not permitted to use the services of TURNKEY FOREX for an activity that is not authorised. In using the services of TURNKEY FOREX, you agree and acknowledge that you will not use our products and services for any Unauthorised Activity. Descriptions of unauthorised activities are listed below. 'Unauthorised Activity' means any act, including but not limited to:
(b) Arbitrage: Arbitrage describes any trading result that is the outcome of actions that either eliminate the risk totally or significantly, usually abusing features provided by the TURNKEY FOREX.
ACTION: TURNKEY FOREX reserves the right to take the appropriate action in circumstances where the terms and conditions of this agreement have been breached. The consequences of breaching one or more of the conditions, deemed as 'unauthorized activities', could mean the suspension or closure of any or all trades”
For details please refer to this link: https://login.turnkeyforex.com/img/pdf/Turnkey_Forex_Customer_Agreement.pdf
Meanwhile the investigation was ongoing, we withdrew the client’s bank deposit as a gesture of goodwill and to demonstrate that we DO NOT SCAM clients for money. And Rhukevhe has confirmed that he received his bank deposit.
Other than the bank wire the client had also sent us a Bitcoin deposit. Since the nature of the deposit, we could not simply send out the BTC withdrawal without confirming the BTC wallet address. Rhukevhe never shared the wallet address with TurnkeyForex where he wanted his BTC fund withdrawal instead focused his time and energy to threateb and blame us.
We like to clarify the community since Rhukevhe was abusing our system and breached the agreement, we terminated his account.
Hope this clarifies the situation and @rhukevhe if you want more clarification on the situation, please email us at support@turnkeyforex.com
Thanks
Turnkey Forex