Chat transcript
Name: Leonardo Garcia Aguirre
E-mail: lguinvest@hotmail.com
Are you existing client? Yes
Nick Sat, 08/06/16 11:16:15 pm America/New_York
Welcome to Forex Broker Inc, my name is Nick. How may I help you?
Leonardo Garcia Aguirre 11:16:30 pm
16667422
hi
Nick 11:16:44 pm
Hello Leonardo.
Leonardo Garcia Aguirre 11:16:55 pm
I want to talk with backoffice please
about wire transfer withdraw 11:17:07 pm
thanl you
Nick 11:17:54 pm
Please note that the Backoffice department is on a 24/5 schedule, and they will resume their activity on Sunday at 9:00AM EST
Leonardo Garcia Aguirre 11:18:12 pm
ok
did they READ my last email?
it was a REPLY
I cannot provide another bank account, what will be the next thing to do? 11:19:35 pm
Nick 11:20:40 pm
I can see that your latest email has reached their inbox 2 days ago. As I am in the support department I do not have an answer for you in this regard. It is best that you reach us when the Backoffice has resumed their activity as they will be able to provide you with an answer in this case.
Leonardo Garcia Aguirre 11:21:28 pm
question:
Nick 11:21:37 pm
Sure, please go ahead.
Leonardo Garcia Aguirre 11:22:07 pm
are the payment processors at this moment with any update/delay?
currently!!
Nick 11:23:26 pm
Since the Backoffice department is in charge of all payment processing, it would be advised that you ask them these as they will be more fit to answer this question for you. If you wish, you can send them another email in this regard and they will answer once they resume their activity.
Leonardo Garcia Aguirre 11:24:58 pm
but you may know something, you work for the company
what is your duty? 11:25:10 pm
to answer my questions!!
2 questions fail already
Nick 11:26:09 pm
Yes, but our company has specialised departments that handles different aspects of it. Since both of the questions would be handled by the Backoffice department, that is the reason I cannot answer them.
Leonardo Garcia Aguirre 11:27:17 pm
one other question, your company is NOT regulated and ONLY 3 years in business, why should people trust forexbrokerinc?
Nick 11:28:31 pm
Indeed the company is not regulated, nor does it plan to be in the near future. It has been in business since 2012 and has thousands of satisfied customers.
Leonardo Garcia Aguirre 11:32:19 pm
where is the evidence of the thousands of satisfied costumers? Im not satisfied and alot of people all ready know...
Nick 11:33:36 pm
There are quite a few testimonials:
https://www.forexbrokerinc.com/testimonials
Leonardo Garcia Aguirre 11:34:48 pm
give me another source! not from your scam company
you have? not right
Nick 11:35:31 pm
Each testimonial is not posted on our website. The website that it has been posted on is displayed next to the paragraphs.
I am sorry that you are unsatisfied with our services so far. I am sure that my colleagues are trying their best to remedy the situation that you are facing, however there are plenty of variables not under their control. 11:36:23 pm
Leonardo Garcia Aguirre 11:39:10 pm
all the reviews that Im checking on your website are from LOSER traders. im a profitable trader and im very easy got my initial deposit back, BUT when I wanted to withdraw my profit, forexbrokerinc. don't let me
95% of all trades lose there money
we all know this
Nick 11:40:28 pm
Rest assured that all of our clients get the money they have honestly earned by trading. There the occasional setbacks that happen due to factors not under our control.
Leonardo Garcia Aguirre 11:43:20 pm
I don't think so because Im waiting for a small amount since 6 of july (already 1 full month) to get my withdraw that FBI dont want to pay me
Nick 11:45:33 pm
I can understand your frustration with this, however, it would not be in the company's interest not to give you the money back. The brokers make profits from spreads and commissions and it is in our best interest to keep as many clients as possible happy with their services so they can continue trading.
In this case, from what I can see, the Backoffice department is also currently waiting for a reply from the intermediary institution. 11:46:16 pm
Leonardo Garcia Aguirre 11:46:39 pm
I heard about that speech already, guys make MORE money ONLY from loser traders then winners
oh know you see something from my case 11:47:18 pm
Nick 11:47:48 pm
Yes, I can see the email exchange that you have had with the Backoffice.
Leonardo Garcia Aguirre 11:47:48 pm
(DID YOU GET THAT FOREXPEACEARMY READERS)
Nick 11:48:06 pm
The above statement was from the email that one of the representatives has sent you 6 days ago.
Leonardo Garcia Aguirre 11:48:46 pm
so I waited already 1 month how money month do I need to wait?
and you calling your company serious and honest! lol 11:49:02 pm
Nick 11:49:51 pm
I cannot provide you with an estimate waiting time in this situation, as I previously stated, these are matters not handled by the support department.
Leonardo Garcia Aguirre 11:51:08 pm
I hope to see the end soon when forexbrokerinc is out of business.
Was the case resolved during the chat? No
Duration: 35m 2s
Chat started on:
https://www.forexbrokerinc.com/