ABANDONED: Exness Unresolved Overdebit Transaction issue

[Natoya Barnes]

Hello my name is Natoya Nekeisha Barnes, and my exness trading account number is #195539608. On April 14,2026, I attempted to deposit 10,000 usd on exness ,but it shows a decline status on the platform however a overdebit occurred on my bank account for this transaction, a overdebit of $1,000,000 usd,I reach out to them and they requested a bank statement which I submitted twice which confirmed this,they later requested a confirmation from my bank indicating this and provided them with a signed and stamp bank letter,they keep saying that they have escalated case to payment provider for over two weeks now and until now I don't recieve resolution, I recently discover a email from them saying they will closed my account completely on May 06,2026,and when I contacted a live agent they say there is no reason to disclose for this decision and then I asked about my current funds issue that must be resolved, they are going to say a resolution is still been worked on and even after account closure,they will still be able to notify me about resolution. I see this as a way of them preventing me for disputing about resolution hence why they closed my account. I have this case with them with case ID PMT0001605725. Anyone who have ever experience this issue or anything similar, because I am prepared to battle them legally if they fail to resolve this issue. Here below is the email for termination of account and also photos of live chat conversation after I reached out to them

 

[ExnessOfficial]

Hello Natoya Barnes,

Thanks for sharing the details of your case.

After reviewing the documents submitted under case PMT0001605725, the team identified issues with the bank statement provided, which meant the document could not be confirmed. Because of this, the case required additional review under our compliance and security procedures.
The decision regarding the account closure was made in line with the Client Agreement.
You can review the agreement here:
https://www.exness.com/cdn/media/exnesssc/exness_sc_client_agreement.pdf

If you need clarification on any part of the review outcome, reply to the existing case and the team will guide you further.

Thank you
Exness