Problem eToro stop loss issue

[Mhdesai]

Same thing happened to me and be honest it is not use intuitive. You should have shown changes in chart otherwise there is no point having charts. I don’t car what ask price was in your system.


Cs Transcript:

( 11m 50s ) Lincoln T: Thanks for that Manan.
( 12m 13s ) Lincoln T: I assume you are talking about the most recently closed position in your account? Your SELL GBP/USD position?
( 12m 41s ) Visitor: Yaa its correct
( 13m 39s ) Lincoln T: Okay. I can see that your GBP/USD position (position ID 2442881883) was correctly closed due to SL 5/17/2023 9:00:01 PM (GMT)
( 14m 32s ) Lincoln T: I can see that your stop loss was 1.24980000, however this price was never traded in the market. So your position closed at the next available rate, which was 1.24990000
( 14m 51s ) Lincoln T: As it is a SELL position, your trade closes at the ASK price, which is not shown on the eToro charts.
( 15m 48s ) Visitor: Looking at price I can’t see it goes above 1.24868 at 22:00 bst
( 16m 8s ) Lincoln T: Where are you looking at?
( 16m 35s ) Visitor: At etoros candle chart
( 16m 41s ) Lincoln T: Yes
( 16m 54s ) Lincoln T: As I mentioned, the eToro charts only show the BID price
( 17m 6s ) Lincoln T: As your position is a SELL price, it closes at the ASK price, which is not on the eToro charts
( 17m 7s ) Visitor: Hmm it is interesting
( 17m 32s ) Lincoln T: I can send you a copy of the historical prices for GBP/USD if you would llike
( 17m 42s ) Visitor: Is there a way to check historical ask price ?
( 17m 49s ) Visitor: Cool cool
( 18m 8s ) Visitor: Is there a way of seeing it anywhere without contacting
( 18m 32s ) Lincoln T: I can see that the ASK price went from 1.24944000 to 1.24990000. Your Stop Loss was 1.24980000, so your trade closed at the next available rate (1.24990000)
( 19m 25s ) Visitor: Make sense but it’s not shown in chart so I was confused and anyone can be
( 20m 1s ) Lincoln T: WHen you go to the charts, you can see the Sell (S) and Buy (B)
( 20m 17s ) Lincoln T: However, what I can do is forward this a suggestion to be able to see both Sell and Buy charts

 

[4evermaat]

Same thing happened to me and be honest it is not use intuitive. You should have shown changes in chart otherwise there is no point having charts. I don’t car what ask price was in your system.

You do understand that when you enter a derivatives trade, you
buy long at the ask price
exit buy (sell) at the bid price

sell short at the bid price
exit sell (buy) at the ask price

So if eToro does not show both bid and ask on the chart, it doesn't mean there is only a bid price or only an ask price. It just means that one of the prices was not shown on the chart.

Also, I suggest you control your gambling impulses so you will not be taken in by company's business model that is likely designed to capture your deposits.