Discuss Exness.com

[anumalik]

I m exness user since long having account no.102666 and my problem arises today 17.09.2013 during GBP news which is as under
Sir my pending order GBP/USD 0.15 lot executed on above price 1.59354 which never came into pointed out TIME i.e 8:29 during GBP news u can see the MT4 chart against the order Number 84055636

Reply of Exness is mentioned below
unapproved without any comments and detail

Sameer Khan — EXNESS Support | 17:25 | Today


Status changed: Unapproved ➝ Closed

Date finish: 17:25 |

 

[ctzulu]

very mad about exness
they dont treat every client like a king

i will close and stop with this marketmaker
when you look my screenshoot you can analyse a lot



also i think they hedge client trades in such aggressiv way in their little home office
that traders really cannot win with them when your average pips win ratio
is around or below 40 pips which is 90% of all thier traders

 

[Giovanni Galli]

Representative's missing..!!!

 

[Exness]

Dear traders,
We bring our sincere apologies for the delays in the replies in this thread.
If you have any questions left, I would be glad to answer and examine the cases you have.
Our company always cares about the any clients' reviews, especially on FPA.

 

[Rafost]

Dear FPA Members,

I have been trading with exness for about 1 and a half month with an ECN account, and must admit that their support dep. is 24/7 and also fast deposit/ withdraw process.

Something bother me is their platform, for instance:

1. Several of my orders remain open even though market price is exactly at or several points beyond my TP, following are some screenshots of them:




2. When I set SL, they will surely closed with slippage, even outside market quote as shown below

thats's the reason why I take my risk trading without SL.

3. All manually open and close orders always executed with slippage no matter during news hour or not, once in a while slippage just fine but, slippage all the time is ridiculous, I'm just wondering if they use some kind of slippage plugin.
With my other broker, slippage rarely happen, especially under slow market movement, my order even sometimes executed with better price.

I have sent this report to exness support with complaint ticket #E1516175.

4. Lagging server during news hour.

Exness Rep. please provide reasonable explanation for my cases.
Any other FPA members opinion for my cases are appreciated.

 

[Exness]

Dear FPA Members,

I have been trading with exness for about 1 and a half month with an ECN account, and must admit that their support dep. is 24/7 and also fast deposit/ withdraw process.

Something bother me is their platform, for instance:

Dear Rafost,

Your case was sent for the careful examination to the responsible specialists. Some of your questions (e.g. the execution of the orders) should be reviewed closely.
The results will be published as soon as possible.

 

[Exness]

Dear Rafost,

The trading orders mentioned above were executed without any mistakes.

The orders #344945, #344941, #344949, #344964, #356857, #356853 were executed at the Take Profit level. The orders #344943, #357065 were closed by yourself. The order #357135 was executed with a slippage with a profit to the client.

Regarding the orders #358016, #358035, #358053, #358116, the market did not reach the Take Profit level, that is why they were executed with losses (as you have the Buy orders, and the market went down).

The order #353387 was also executed without any mistakes. The price of the execution was confirmed by the liquidity provider.

Regarding the difference between the price on the graph and the price of the execution, may I remind you, that the Take Profit you set is the limit order. As we enter the pre-limit orders into the interbank market system ahead of time, we can not tell you in advance, what would be the execution price of the order, and what liquidity provider will execute the order. So the price on the graph may be shown by the different liquidity provider.

Slippages may happen if you trade on the ECN account with the market execution of the orders, and it is closely related to the fact, that such type of execution guarantees the entry into the market, but sometimes can not provide its exactness, especially when market changes extremely fast.*

As you may notice, some of your orders are executed with a slippage with a profit to you. That is the proof of the correct and true market execution.

A characteristic of the interbank market is the fact that client bids for the purchase and sale of a given financial asset are executed at current market prices. During publishing the important economic news, the liquidity of the financial instrument on the market can be reduced. And that is a normal market situation, which can lead to the high volatility for the concrete financial instrument. As we show the real market situation, you may face the peculiarities of the trading while publishing the news.

The exact and fast execution of the client`s orders is profitable for EXNESS company, because we value our clients and are focused on long-term cooperation. That is why we always do our best to improve execution. But there are some limitations, which are related to the chosen execution type and the current market situation. *

 

[ilearn2t]

Hello Exness

The second screenshot does seem to have passed the "TakeProfit" level, very hard to judge the third image, but an image of the minute history data might prove "yes or no" or could you give the history data that seems to suggest other wise.

So looking at the image again (order 357135 "sell") did the GBP/JPYE hit or drop below 172.359, image looks like it hit a low 172.354 but if so why did it not close ?

Good luck
Liz

 

[Rafost]

Dear Exness Rep,

Orders #344945, #344941, #344949 did closed at TP level (140.667) but not at the first touch at 2014.04.14 01:30 (first screenshot) when the price hit 140.671 (4 points higher than my TP level), instead those three orders closed at the second touch at 2014.04.14 01:32:38 and 01:32:39 as shown in the following screenshot

lucky me there were second touch for those three, but not with my order #358116 (third screenshot).

The order #353387 was also executed without any mistakes??? how come? does it happen in common that an order closed outside market quote? that #353387 buy order with SL at 172.258 closed at 172.201 and lowest price at the moment was 172.254 (fourth screenshot), that mean my order closed 53 points lower than lowest price.

 

[Exness]

Hello Exness

The second screenshot does seem to have passed the "TakeProfit" level, very hard to judge the third image, but an image of the minute history data might prove "yes or no" or could you give the history data that seems to suggest other wise.

So looking at the image again (order 357135 "sell") did the GBP/JPYE hit or drop below 172.359, image looks like it hit a low 172.354 but if so why did it not close ?

Good luck
Liz

Dear Liz,
The Take Profit of the order #357135 was 172.31300, the order was closed at 172.30900, with a slippage with a profit to the client.

Dear Exness Rep,

Orders #344945, #344941, #344949 did closed at TP level (140.667) but not at the first touch at 2014.04.14 01:30 (first screenshot) when the price hit 140.671 (4 points higher than my TP level), instead those three orders closed at the second touch at 2014.04.14 01:32:38 and 01:32:39 as shown in the following screenshot
View attachment 14673
lucky me there were second touch for those three, but not with my order #358116 (third screenshot).

The order #353387 was also executed without any mistakes??? how come? does it happen in common that an order closed outside market quote? that #353387 buy order with SL at 172.258 closed at 172.201 and lowest price at the moment was 172.254 (fourth screenshot), that mean my order closed 53 points lower than lowest price.

The orders #344945, #344941, #344949 were executed when the price set in the orders was reached.

I should remind you, that the price provided on the graph should be used only for a purpose of the technical analysis (General Business Terms, page 1, point 1.2, subpoint b). You can not say how the order will be executed on interbank taking into account only the graph of the financial instrument.

I also recommend you to contact our Interbank Department to make all the questions regarding the execution of your orders clear (e-mail: ecn@exness.com).