I have lost my money USD2000 on my first deposit via wire transfer, they said the process would takes 5 day but after 2 weeks I still could not see my money deposited into my trading acc. I am not able to trade until today. I have contacted their live chat several times everyday since the incident and keep getting promises that never happened and at the same time telling me not to worry. Well, wouldn't you?
For some, USD2000 may be just a small amount to be forgotten but for me, it's a big money though, it's my hard earned money. I am very sad as what they did is just keep apologizing for my convenience. I don't want apology. I want to trade, so I want my money to be in my trading acc. The first day I had contacted them and they told me my request has been sent to specialist department and they will update the status by e-mail. I have not got any e-mail then so I contacted them again. On the second time, the were apologizing and telling me the same thing that my request has been sent to specialist department (I am back to square one). On the third time, they again apologizing and told me that my money will be in my trade acc by tomorrow (this answer was just to shut me down). On the fourth time, they again apologizing and suddenly asked for the invoice no. pluas HARD COPY of the transaction to be submitted to specialist department as for the investigation request they are about to send. What?? What happened to ["Don't worry sir, your money will be in your acc tomorrow"]. So here I am back to square one as they claimed the request have just been sent since they just got the details from me on the fourth attempt. I would like to believe Exness however till now, I kept being turned down and I still lost contact with my USD2000. Nobody knows where it is now. So what's to like huh?? [Very sad.]
