Discuss Exness.com

[Exness]

I experience lots of problems...quotes are freezing at least 3 times/minute ( the timer is ticking and my internet connection is stable! ), orders are closing within 10 seconds ( server response time is extremely high! ). I was trying to place a stop for the Gold, I was able to count 21 tries until it was accepted. I tried to close my EUR/USD order with the one-click module, I waited 8 seconds until it is closed. With Exness, I can remember the old times when brokers were operating with dealing desks.
Of course, I am talking about the mini account type. I suspect that with ECN accounts trading will be a lot more smoother...

In the past, I had another mini account, the problems were the same. That's why I changed the broker....

P.S. Of course, nobody is perfect!

Dear Ruseneca,

Would you be so kind to send me your account number and logs files for the period of time when you faced with these problems?
Our specialists will check it and find out why this problem might have happened.
My contact e-mail is evgeniya.isakova@exness.com
Thank you!

 

[JamesL]

Can you answer me.. why you people stop taking in clients from Singapore and those earlier clients from Singapore allow to stay ??

 

[AlexanderD]

Dear AlexanderD,
The reason why you have not received commission for these clients is that they are registered in EXNESS LIMITED (VC) but your account is registered in EXNESS (CY) LTD.
According to CySEC regulations, agents are not eligible to get commission from clients who are registered in another company.
Could you please contact me at evgeniya.isakova@exness.com to check your issue?
Thank you!

this case was already solved and i am indeed recieving comissions now for every account regardless where they have registered.

the case i mentioned here was different:
how come i only get around 1 $ comission on 33.3% spread
i see the volume and i see my payout amount#
1500 lots and payout 1700$

other brokers pay me 5 times more for exactly the same payout structure and volume with much more details on how the pay and on which transaction

i have the feeling you wanted to finish the payment very fast give me a littke and i should shut up
very nice right ?
the customer support in your livechat was hyper unfriendly to me-
XX i should verify my account 10 times
XX i should explain my incident that im not able to use payoneer card over 20 times

so you really insulted me already
so i bring it up again for final caseclosed post

 

[Exness]

this case was already solved and i am indeed recieving comissions now for every account regardless where they have registered.

the case i mentioned here was different:
how come i only get around 1 $ comission on 33.3% spread
i see the volume and i see my payout amount#
1500 lots and payout 1700$

other brokers pay me 5 times more for exactly the same payout structure and volume with much more details on how the pay and on which transaction

i have the feeling you wanted to finish the payment very fast give me a littke and i should shut up
very nice right ?
the customer support in your livechat was hyper unfriendly to me-
XX i should verify my account 10 times
XX i should explain my incident that im not able to use payoneer card over 20 times

so you really insulted me already
so i bring it up again for final caseclosed post

Dear AlexanderD,

Please send me your account number, the client's account number and the order for which you have received $1.
My contact e-mail is evgeniya.isakova@exness.com.
Thank you.

 

[AlexanderD]

thanks for investigating evgeniya
its very easy my account number is 7401616
account 545058 traded 407 LOT
account 546125 traded 543 LOT
account 538190 traded 310 LOT
here are just 3 of my list to start the investigation

the compensation i recieved is 1700
easy to count 1200 LOT compensated with
10 $ would be 12.000DOllar
5 $would be 6000DOllar

 

[Exness]

thanks for investigating evgeniya
its very easy my account number is 7401616
account 545058 traded 407 LOT
account 546125 traded 543 LOT
account 538190 traded 310 LOT
here are just 3 of my list to start the investigation

the compensation i recieved is 1700
easy to count 1200 LOT compensated with
10 $ would be 12.000DOllar
5 $would be 6000DOllar

Dear AlexanderD,


Thank you for information provided.

Our specialists will check it and find out why this problem might have happened.

Specialist’s reply will be sent to your E-mail address.

 

[Exness]

thanks for investigating evgeniya
its very easy my account number is 7401616
account 545058 traded 407 LOT
account 546125 traded 543 LOT
account 538190 traded 310 LOT
here are just 3 of my list to start the investigation

the compensation i recieved is 1700
easy to count 1200 LOT compensated with
10 $ would be 12.000DOllar
5 $would be 6000DOllar

Dear AlexanderD,

i have sent the answer to your personal Email address.

If you have any questions regarding this case, please, let t me know it.

 

[AlexanderD]

the final answer was :: exness calculated the amount correctly
my question was :: please provide evidence how you recalculated the missing comission

it resulted under 1 $ comission payment of 1 full lot traded
other payments from exness in earlier transactions was around 5 $ for full lot traded
under mysterious reasons here it was not


damage = around 4000$ which is kind of serious amount
failed to provide trustworthy support here
have a nice day!

 

[Exness]

the final answer was :: exness calculated the amount correctly
my question was :: please provide evidence how you recalculated the missing comission

it resulted under 1 $ comission payment of 1 full lot traded
other payments from exness in earlier transactions was around 5 $ for full lot traded
under mysterious reasons here it was not


damage = around 4000$ which is kind of serious amount
failed to provide trustworthy support here
have a nice day!

Dear AlexanderD,


As i have already informed your our specialists aware of the situation. The special task was created.

Please, wait for a while. When the decision is found, I will post here a comment and also you will receive a notification by Email.

 

[fxDave2]

Exness EURCZK prices... way out from market last few days.

Am I the only one noticing price on EURCZK is way away from market price? If there's an exness support person monitoring this thread, PLEASE let me know how your prices can be so far away from correct market .. hundreds of pips.. for several days? Or am I the only client noticing this huge error? Please refer to the attached picture if I can work out how to post it..(apologies if I can't but still keen to know if others get the same weird chart..) at time of posting EURCZK is 26.606 at Exness but over 27.3 at all others I can find. Am I the only one with this problem? They stopped out half the account this morning, and would not be surprised if they moved their market down to target the final trade! Please, anyone with any ideas how this could happen, has it happened to you as well? I already realise from talking to support they can set any price they want.. disappointing... will update when response received from their complaints email..

Update March 10:
I received a response from Exness complaints department as follows:
Dear Client, Results of orders affected by the issue were cancelled....
and all trades including the stopped out trade (almost $700 AU) and a smaller closed out losing trade had been cancelled, funds returned to the account (now reading a much healthier $1300+ instead of $0 or a few hundred as anticipated!).
I did say in the note to complaints@exness.com that, in fairness, their response to the complain would also be documented on the forexpeacearmy website.. so there it is.Can I encourage anyone reading this to consider using the exness complaints process to solve any concerns after online discussion with a representative, probably before posting scathing reviews, and if you have the time also to document the process here on forexpeacearmy.. including the outcome good or bad!
Thanks forexpeacearmy and Exness complaints department. An unexpected but very welcome outcome!