4evermaat
2nd Lieutenant
- Messages
- 2,709
Acknowledged on dec 16. Thanks for your advice!
In that achnowledgement, did they say when they would respond by (or provide an update)?
Acknowledged on dec 16. Thanks for your advice!
Normally they give a date when they will respond. But each 4-6 weeks from the acceptqnce date, i would reply to the email to check the progress and also ask if they need any additiobal information.They said they will be in touch as soon as they can, as currently they are helping lots of people.
Fortrade has live chat support so any luck with that?They said they will be in touch as soon as they can, as currently they are helping lots of people.
Not only that, but it's a serious issue if you got an advice with an FCA regulated broker. Legal breach?I think the moral of this story is never take advice from an 'Account Manager' on trades at the broker at which your funds are deposited.
First of all, I am very sorry to hear about the experience that you had.
One thing that we have found to be true over the past several months is that there are "trade brokers" out there who claimed to be representing Fortrade, but who are in fact independent tricksters using our name to earn money for themselves (I would imagine that other brokers have this same problem).
A major clue in this case is that Fortrade's brokers and account reps are not allowed to advise clients as to what positions they should open or close. If your broker was advising you when to open or close a position, or which asset to invest, then it is EXTREMELY likely that this was not truly one of our brokers.
What you have described sounds very much like something that one of these people might have done. Fortrade is carefully regulated by several international bodies, and we have a full-time Compliance department whose job it is to ensure that we follow all of our legal obligations to the letter.
I would strongly encourage you to contact our Compliance team, and give them whatever details you can about what happened, so that they can look into the issue from their end. The email address is compliance@fortrade.com.
Best of luck!