1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

FXCM

Discussion in 'General Forex Talk' started by Max1012, May 19, 2010.

  1. Max1012

    Max1012 Recruit

    Joined:
    May 19, 2010
    Messages:
    1
    Likes Received:
    0
    HI !

    look this videos:







    Max
     
    #1 Max1012, May 19, 2010
    Lasted edited by : Jan 15, 2016
  2. Pharaoh

    Pharaoh Colonel

    Joined:
    Oct 3, 2007
    Messages:
    19,657
    Likes Received:
    2,202
    Hee hee! Those are really funny. Have you asked FXCM to explain them?
     
  3. Jason Rogers

    Jason Rogers FXCM Representative

    Joined:
    Jun 17, 2009
    Messages:
    509
    Likes Received:
    20
    Hi Max,

    I made a post on the forum where the videos were originally posted, and here is the information in case you didn't get a chance to read it. At certain periods of market volatility over the past couple of weeks, we experienced a substantial increase in the number of quotes being sent from the banks. Making things as simple as possible, FXCM receives prices from over 10 banks and then displays the best bid/ask price out of all the pricing received. Processing the substantial increase in data caused a lag in the prices making their way onto the platform. If you had any trades negatively affected by this, please request a trade audit and we will see to that an adjustment is made if needed.

    Jason
     
  4. Spartan

    Spartan Recruit

    Joined:
    May 23, 2010
    Messages:
    1
    Likes Received:
    0
    Slippage of 20 pips in EUR/USD?? Unbelievable!

    I am a customer of FXCM, and I had experienced slippage of 20 pips on EUR/USD twice this month. One of the trade even turn my profit into loss. The reply given by them is always "there is no mistake", slippage is caused by news release.

    Currently looking into other brokers to switch my trading account, any recommendations?
     
  5. Pharaoh

    Pharaoh Colonel

    Joined:
    Oct 3, 2007
    Messages:
    19,657
    Likes Received:
    2,202
    Jason,

    Aren't lags of this magnitude just an open invitation to "lag trading"?

    Is FXCM planning some upgrades soon to reduce this lag problem?
     
  6. Stony

    Stony Sergeant

    Joined:
    Mar 21, 2009
    Messages:
    167
    Likes Received:
    2
    Sorry, but a slippage of 20 pips is not unusual at all in such politically crazy periods of time we presently go through as far as EUR/USD is concerned. When politicians and national banks start to mess around in the markets, you either have to back out or take higher risk.
     
  7. Jason Rogers

    Jason Rogers FXCM Representative

    Joined:
    Jun 17, 2009
    Messages:
    509
    Likes Received:
    20
    Hi Pharaoh,

    While the pricing being displayed on the traders screen was experiencing a lag, any orders being sent to the banks will fill at the current market price if the order type is "At Best". In those cases, it would appear as slippage. We have been reviewing any trades affected by the lagging prices to correct the loss that may have resulted from the problem. We know what caused the problem and took steps to fix it during a previous weekend. If I remember correctly, the posts about lagging prices were made around May 12 or 13.

    -Jason
     
  8. Pharaoh

    Pharaoh Colonel

    Joined:
    Oct 3, 2007
    Messages:
    19,657
    Likes Received:
    2,202
    Wow! A broker that notices a problem and takes active steps towards correcting it within a reasonable amount of time. Jason, can you please suggest that other brokers give this very exotic method your company has chosen a try?
    ;)
     
  9. Jason Rogers

    Jason Rogers FXCM Representative

    Joined:
    Jun 17, 2009
    Messages:
    509
    Likes Received:
    20

    I don't think my boss would be happy if I were giving our competitors advice on how to improve their business :D

    But FXCM will be as proactive as possible in making sure problems are fixed...that's what I'm here for!

    -Jason
     

Share This Page