Problem GO Markets (SVG entity) - withdrawal blocked over 1 year, no reason given, 10+ affected

[Chulho Lee]

I am posting on behalf of an account holder I represent (I have written authorization). Here is the factual timeline:

• Account opened 25 September 2024 with GO Markets, under their SVG (Saint Vincent and the Grenadines) entity. Funds deposited via USDT.
• Last year, a withdrawal request was submitted and rejected. No clear reason was ever provided.
• The matter then sat unresolved for approximately one year with no follow-up from GO Markets.
• Over the past two weeks, we sent multiple written complaints asking two specific questions: (1) the exact reason for the rejection, and (2) the specific clause of the Client Agreement allegedly violated.
• Every response has been an identical scripted message stating the case is "awaiting confirmation from the relevant department," with no substantive answer to either question.

We are aware of more than 10 other clients reporting the same pattern around the same period: deposits accepted without issue, withdrawals frozen indefinitely, and the same scripted non-answers.


I want to be fair and give GO Markets the opportunity to respond here publicly. My questions to them are simple and unchanged: what was the specific reason for the rejection, and which clause was allegedly breached?


I have full documentation (chat logs, emails, transaction records, dated timeline) available. Other affected clients are welcome to add their experiences to this thread.

 

[Chulho Lee]

I am posting on behalf of a client I represent (written authorization held), and on behalf of a group of 10+ affected clients. This thread is specifically about how the GO Markets group structure operates when a withdrawal problem arises.


Documented facts, each confirmed in writing by GO Markets' own representatives:

1. Account opened 25 Sep 2024, funds deposited via USDT, held under GO Markets LLC (SVG - Saint Vincent and the Grenadines).
2. Withdrawal rejected in 2024, no reason given, unresolved for approximately one year. Only scripted "awaiting confirmation from the relevant department" responses.
3. GO Markets Mauritius (FSC-regulated, License GB 19024896): stated it is "not responsible" and "does not share client database with GO Markets LLC (SVG)."
4. GO Markets Australia (ASIC-regulated, AFSL 254963): stated they are "separate entities" and directed us to deal only with SVG.

The concern I want to put to GO Markets publicly here: clients are onboarded under a single "GO Markets" brand whose credibility rests on its ASIC and FSC licenses. Yet the funds are held in the unregulated SVG entity, and when a dispute arises, every regulated entity disclaims responsibility. Reported to ASIC (ref. 10119960).


I invite GO Markets to respond publicly, and I invite other affected clients to add their cases to this thread. Full documentation available.

 

[FxMaster]

I am posting on behalf of an account holder I represent (I have written authorization). Here is the factual timeline:

• Account opened 25 September 2024 with GO Markets, under their SVG (Saint Vincent and the Grenadines) entity. Funds deposited via USDT.
• Last year, a withdrawal request was submitted and rejected. No clear reason was ever provided.
• The matter then sat unresolved for approximately one year with no follow-up from GO Markets.
• Over the past two weeks, we sent multiple written complaints asking two specific questions: (1) the exact reason for the rejection, and (2) the specific clause of the Client Agreement allegedly violated.
• Every response has been an identical scripted message stating the case is "awaiting confirmation from the relevant department," with no substantive answer to either question.

We are aware of more than 10 other clients reporting the same pattern around the same period: deposits accepted without issue, withdrawals frozen indefinitely, and the same scripted non-answers.


I want to be fair and give GO Markets the opportunity to respond here publicly. My questions to them are simple and unchanged: what was the specific reason for the rejection, and which clause was allegedly breached?


I have full documentation (chat logs, emails, transaction records, dated timeline) available. Other affected clients are welcome to add their experiences to this thread.

Can you please share the most recent response you received for this case?