GUILTY Case# 2015-030 | mukeshbhai vs ironfx.com

[mukeshbhai]

Original FPA Traders Court Submission:

I am submitting the case against: www.ironfx.com

My Case is: I hope You Know First of some rules and regulation as well as company's Payment accepting and Withdrawal Process.
Because I have open Forex Trading account In "http://www.ironfx.com/" that account No. 22056421 In this account I had deposited $1000 and made profit $3977
In this account when I made Profit $1200 that time I submitted withdrawal request but My account manager said to me that "you have to withdraw profit in bank only so I advise to you that keep profit in wallet or other account or open new account and then transfer this profit in that account. " so I had done this as he had said to me.
At the end of December 2014 I have submitted full amount's withdraw from my trading account. That is $3977 in this case My manager said to me that you have to wait 7 to 10 days for receiving payment in bank. But I had not received payment withing 15 Days so I called to him and he said to me that your withdrawal is processed and already transfer from Company's Bank account and you will get this withing next 5 days. Then after I also wait 6 days but not received so I said to him that send me swift copy for payment send conformation. But they refused to me Give this and then after 2 days I send mail for call back to him but unfortunately he has leave Company due this type of fraud of all customers. That's why company has provide me New Account manager "Navin Chilka" I talks with him and he said to me your account is under investigation so you have to wait for the investigation of Irregular trading activity. In this case I had not do any kind of fraud so I said to company for investigation with give perfect reasons and evidence but company has not yet completed investigation and also said to me that investigation is in process. So I can not understand what is doing since Dec 2014.
I many time talk with New account manager for this matter and also ask for time period of investigation but he has not give any answer for this process but he also said to me that you can complain against Ironfx If he not give perfect answer.
That's Meaning company fully fraud if client make profit in trading account that time company said "irregular trading"
And company manager also said to client that you can make complain anywhere, we have not a problem for that.

I have all evidence like as Call Recording, Live chat as well as Mail.

New thread in the Scam Alerts Folder:

• https://www.forexpeacearmy.com/forex-forum/scam-alerts-folder/38865-ironfx-refuse-pay-money-if-client-make-profit.html
  

Review is submitted by Mukeshbhai on 02/27/15

The company was first contacted about the issue on 12/26/14 the last contact was on 02/27/15

Details: Account Manger Also said to me Complain in anywhere for issuing this payment problem.

Chat detail:
Chat transcript

Name: mukesh
Email: shivdharasteel@yahoo.com
Account number (if applicable) 22056421

What is the nature of your request? Withdrawals
Jithesh Pattathil - Indian Fri, 02/27/15 02:15:36 pm Asia/Calcutta
Hello mukesh. How may I help you?

mukesh 02:15:56 pm
do you know hindi??

Jithesh Pattathil - Indian 02:16:13 pm
ge

mukesh 02:16:13 pm
????
ok
muje withdrawal karna he to kitna time lenge???
22056421
check my account
and tell me
hello sir
muje paiso ki jarurat he muje 1500$ withdrawal karna he
aap logo ne 30 din le liye
abhi me withdrawal karna chahta hu
skrill me muje chahiye
kitna time lege withdrawal me ????

Navin Chilka - Indian 02:22:08 pm
abhi WD karki koi faida hai account is under investigation

mukesh 02:22:34 pm
lekin kitne time se aap log bol rahe he
itna time thoda lagta he

Navin Chilka - Indian 02:23:01 pm
i understand but company ne hane koi time line nahi diya hai

mukesh 02:23:06 pm
muje fund ki jarurat he

Navin Chilka - Indian 02:23:34 pm
thik hai phir aap WD laga do
dekho kiya hota hai

mukesh 02:23:57 pm
pehle aap final karo
senior department se puch lo
1500$ muje chahiye

Navin Chilka - Indian 02:24:57 pm
are bhai bola na senior department ne kuch nahi bola

mukesh 02:25:14 pm
lekin aise thoda chalega

Navin Chilka - Indian 02:25:39 pm
muje pataa hai but abhi aisa he ho raha hai

mukesh 02:25:42 pm
aap log aese hi fund fasa ke rakho ge to client ka kya hoga
aap kese bhi karo lekin muje aapna fund chahiye ..
30 din le liye he aapne
or investigation me itna time thoda lagta he 30 din se aap yahi bol rahe he
or abhi aap koi final date nahi de rahe

Navin Chilka - Indian 02:28:31 pm
jo mujhe pata hai maine apko bataa diya ab apke marze

mukesh 02:28:49 pm
yesa answer se kya hoga
tum yaar manager ho
koi responsible answer do ke bhai itni date ko fund aapko miljayega ...
aap har bar yahi bolte ho

Navin Chilka - Indian 02:30:27 pm
hame nahi batya gaya kitna time lagega tu mai apko kaise koi time de sakta hu

mukesh 02:31:02 pm
aapke upar kon he muje baat karaye ya chat transfer kijye

Navin Chilka - Indian 02:31:22 pm
app complaint karo

mukesh 02:32:06 pm
muje main head ka contact email dijye
ya contact number

Navin Chilka - Indian 02:32:52 pm
wo nahi hota mera pass

mukesh 02:33:37 pm
are yaar to aap answer barabar dete nahi or head ka email address bhi nahi dete
to mere paise ka loss hoga to kon jimedar hoga ?????

Navin Chilka - Indian 02:34:28 pm
aap complaint karo compliance@ironfx.com

mukesh 02:34:53 pm
muje withdrawal karna he aapki company ko bolo

Navin Chilka - Indian 02:35:17 pm
thik aap WD karo

mukesh 02:35:37 pm
lekin kab tak milega
vo bataye

Navin Chilka - Indian 02:36:26 pm
wo maine kiya baar bataya apko lekin ap same repeat karta ho tu answer tu nahi change hoga na

mukesh 02:36:34 pm
ya fir date dijye final ???
dono me se ek answer final dijye

Navin Chilka - Indian 02:37:17 pm
koi final answer nahi hai mera pass

mukesh 02:37:40 pm
ok.bye
thank you

Navin Chilka - Indian 02:38:00 pm
welcome

Duration: 23m 8s
Chat has been opened from website: http://www.ironfx.com/en

E-mail from LiveChat
Reply, Reply all or Forward | More

Company representatives' emails: Kaushik Venkatasubramaniyan [IronFX Global] <KVenkatasubramaniyan@IronFX.com>;
Navin Chilka [IronFX Global] <NChilka@IronFX.com>;

 

[AsstModerator]

Something appears to be very wrong at IronFx. They've had complaints before, but never so many. I've gone ahead and issued a formal invitation for them to join your thread in Scam Alerts.

 

[mukeshbhai]

i have make second withdrawal 4217.93$ but not processed at this time watch how many take time in this withdrawal............i think that this company is in financial problem .......

 

[AsstModerator]

That's more than the amount which was in your trading account when you made the first withdrawal attempt. Are you trading the account while having a dispute over a withdrawal? If so, that's not a good idea. It's safer to have all trades closed.

 

[mukeshbhai]

at this time closed all trade which is open ..................but company tell me that it take 3 to 4 month

 

[Pharaoh]

3 to 4 months to process a withdrawal? That's totally unacceptable.

Yo Asstmod! I think this one needs to be moved to Open Cases.

 

[AsstModerator]

Agreed. Moving it now.

 

[mukeshbhai]

ironfx manager said to me that in investigation they take 3 to 4 month ............

 

[mukeshbhai]

ironfx manager name is Jithesh Pattathil they said to me that that investigatioan they take 3 to 4 month ........how it is possible ..??????

 

[AsstModerator]

I can think of no reason why any broker investigation of a trader should take so long. Voting is now open in your case.