ISGXChang or IG Options Exchange

Htckns

Private
Messages
26
Does anyone know/have experience of dealing with either of the mentioned firms?

Any information towards the firm or pointers to old cases will be greatly appreciated.

Regards

PS : to moderator, apologies for putting original post in different group.
 

miksie

Private
Messages
21
Does anyone know/have experience of dealing with either of the mentioned firms?

Any information towards the firm or pointers to old cases will be greatly appreciated.

Regards

PS : to moderator, apologies for putting original post in different group.
Hi.

I have recently come across your message regarding isgxchange and have had a nightmare experience with them trying to get my money back from them. Have you had any issues with them?
 

Htckns

Private
Messages
26
Yes, had issues. Is your account still trading? How long have you had one? Did you finally get the funds? Any options you are thinking of taking?
 

miksie

Private
Messages
21
Hi,
I only had an account with them for just over 2 months. I needed to withdraw a small sum of money and I very quickly saw their attitude and professionalism change. I have dealt with rude and arrogant staff from ISG and I requested for all my money to be withdrawn and for over a month now I have heard excuse after excuse but still they are not releasing my money. They have all the documentation they have requested. They have ignored every email I have sent requesting an update for the last 2 weeks. I have never dealt with such arrogance and deceit which leads me to wonder if this company is a scam. Very stressful and frustrating time as I wait for them to release my funds. Im really not sure what to next but as I can do nothing more on my side, it is going to have to be the legal route.

Can you share your experience?
 

Htckns

Private
Messages
26
If it is only over two months maybe worth trying to apply for chargeback? Did you pay by card or wire transfer

My case involves aggressive sales techniques, being handed over from one account to manager to another at the time of withdrawing money. False promises ,there is a clear case of misrepresentation as well. Suggest to be very cautions and recoup your funds through legal route while you have the option.

BTW, which 'account manager' were you working with. Also who from admin you engaged with?
 

miksie

Private
Messages
21
I paid through wire transfer. I am from South Africa, could you advise me how to apply for a chargeback?

The account manager I initially worked with was a guy called Alexander Lewin but he left a few weeks later and Marc Eckland took over my account. Since then I have dealt with the "so called" relationship liason Tim Maine. I was then told to talk to a guy by the name of John Mayor in the admin department and since then he has told me to speak to a guy called Nick Dixon who is the compliance manager and who has continued to ignore my messages when I have asked for updates. When I joined them they requested anti money laundering docs which I sent and they were approved on the same day. When I requested for my money to be withdrawn they told me it would take 3-5 days and they once again needed to send anti money laundering docs. I resent them the same docs that were initally approved only for them to take 2 weeks to tell me that the documents I gave them had been rejected and they requested a new proof of address and identity. I once again gave them exactly what they asked for and its been 2 weeks and have heard nothing.

I phoned them again today and the person I spoke to by the name of Anthony says he is surprised I am receiving this treatment as payments are always paid within 5 working days. Something very strange is going on. Either its a scam company or they delaying as long as possible whilst still profiting from my money. Either way, I did tell them I was going to go public with this as I do not want anyone else going through the same experience I am currently going through.
 

miksie

Private
Messages
21
BTW did you actually manage to get your funds from them?
I have a family member who is going through the exact same thing which a substantially larger sum of money.
 

miksie

Private
Messages
21
BTW did you actually manage to get your funds from them?
I have a family member who is going through the exact same thing which a substantially larger sum of money.
Hi.
Just confirming that my previous message did go through?
 

miksie

Private
Messages
21
If it is only over two months maybe worth trying to apply for chargeback? Did you pay by card or wire transfer

My case involves aggressive sales techniques, being handed over from one account to manager to another at the time of withdrawing money. False promises ,there is a clear case of misrepresentation as well. Suggest to be very cautions and recoup your funds through legal route while you have the option.

BTW, which 'account manager' were you working with. Also who from admin you engaged with?
Hi.

Have you managed to get your funds back?
 

hitfx

Corporal
Messages
164
That is why I am not a fan of putting big money in just 1 broker. You have to diversify your investments. Like I am spreading in forex with different brokers and also in crypto with different exchanges.
 
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