Problem Plutus Trade Base (PTB) – Account Breached & Discord Banned Using Hidden, Unwritten Margin Rules

[costelciocinta]

Hello FPA Community and Moderators,
I am opening this thread to formally alert the community about predatory practices and system manipulation by Plutus Trade Base (PTB). I passed their 1-Step Lightning evaluation and moved into the Funding Stage on a $100,000 account. My account was abruptly terminated and flagged as a hard breach, despite my strictly adhering to all written rules in their official Terms & Conditions and FAQs.
When I mathematically proved my innocence to support, they completely banned me from their official Discord server to cover up the system flaw.
The Trade Details:

• Account Size: $100,000 (Lightning Funded Stage)
• Asset/Pair Traded: XAUUSD
• Execution Price: ~4395
• Position Size: 2.3 Lots
• Risk Management: A hardcoded, pre-set Stop-Loss was attached to the order at the exact millisecond of market entry. The total financial balance risk of this Stop-Loss was well below the firm's maximum 2% limit.
  PTB's official rules state that risk limits are calculated strictly on a Balance and Equity basis. However, their automated risk engine flagged my account the moment this trade opened.

As seen in my attached screenshots, PTB support agent "Jennifer" openly admits that my account was not closed for a balance-based breach. Instead, she states: “Your account was breached because the used margin exceeded the 15% maximum limit, rather than due to the balance-based risk rule.”

1. There is absolutely no "15% Used Margin Limit" or "2% Margin Utilization Rule" anywhere in PTB's public documentation. The only 15% rule they possess is a Profit Consistency Rule (restricting single-day gains to 15% of total profits).
2. Their automated backend plugin is flawed. It scans the initial broker margin requirement of a contract size before registering the resting Stop-Loss order, triggering false positives.
3. When I demanded that support provide a direct URL link or screenshot showing where this "margin limit" is written in the contract I signed, they refused. Instead of escalating the issue to a senior administrator, they immediately banned me from their Discord server to ensure other paying clients wouldn't see the proof.

I am requesting that FPA formally invite Plutus Trade Base management to this thread to explain why funded accounts are being terminated over unwritten, hidden margin rules that contradict their public marketing materials, and why legitimate traders are being silenced via community bans for exposing backend system defects.

 

[FxMaster]

Hello FPA Community and Moderators,
I am opening this thread to formally alert the community about predatory practices and system manipulation by Plutus Trade Base (PTB). I passed their 1-Step Lightning evaluation and moved into the Funding Stage on a $100,000 account. My account was abruptly terminated and flagged as a hard breach, despite my strictly adhering to all written rules in their official Terms & Conditions and FAQs.
When I mathematically proved my innocence to support, they completely banned me from their official Discord server to cover up the system flaw.
The Trade Details:

• Account Size: $100,000 (Lightning Funded Stage)
• Asset/Pair Traded: XAUUSD
• Execution Price: ~4395
• Position Size: 2.3 Lots
• Risk Management: A hardcoded, pre-set Stop-Loss was attached to the order at the exact millisecond of market entry. The total financial balance risk of this Stop-Loss was well below the firm's maximum 2% limit.
  PTB's official rules state that risk limits are calculated strictly on a Balance and Equity basis. However, their automated risk engine flagged my account the moment this trade opened.

As seen in my attached screenshots, PTB support agent "Jennifer" openly admits that my account was not closed for a balance-based breach. Instead, she states: “Your account was breached because the used margin exceeded the 15% maximum limit, rather than due to the balance-based risk rule.”

1. There is absolutely no "15% Used Margin Limit" or "2% Margin Utilization Rule" anywhere in PTB's public documentation. The only 15% rule they possess is a Profit Consistency Rule (restricting single-day gains to 15% of total profits).
2. Their automated backend plugin is flawed. It scans the initial broker margin requirement of a contract size before registering the resting Stop-Loss order, triggering false positives.
3. When I demanded that support provide a direct URL link or screenshot showing where this "margin limit" is written in the contract I signed, they refused. Instead of escalating the issue to a senior administrator, they immediately banned me from their Discord server to ensure other paying clients wouldn't see the proof.

I am requesting that FPA formally invite Plutus Trade Base management to this thread to explain why funded accounts are being terminated over unwritten, hidden margin rules that contradict their public marketing materials, and why legitimate traders are being silenced via community bans for exposing backend system defects.

Can we have an exact website address, please?

 

[costelciocinta]

Hi, yes off course, the website address is

plutustradebase.com

 

[FxMaster]

Hi, yes off course, the website address is

plutustradebase.com

Can you share the latest reply you received from them?

 

[costelciocinta]

I spoke with 3 different agents and unfortunately didn't screenshot everything or downloaded the script. I have downloaded just my first conversation script which is attached.

 

[FxMaster]

I spoke with 3 different agents and unfortunately didn't screenshot everything or downloaded the script. I have downloaded just my first conversation script which is attached.

Can you please go to the live chat, ask them for an update again, and record the conversation? That way, I can review their response and suggest the next steps to help you resolve the issue.

 

[costelciocinta]

Ok I will do, it might take a day or two but I will come back after I'm done.